Crowne Plaza Antalya

We revisited wonderful Antalya and this hotel after six years, when we were here during COVID. My review will be almost identical. On the whole, this is an excellent hotel but falls short of being exceptional.

The familiar deficiencies that I attributed to the pandemic last time are still very much evident here. But I will start with what the hotel excels at.

The service is first class across most parts. It is in a brilliant location, situated on the beach, which is a minutes walk from a well maintained and extensive pool.

It is also an establishment that depends heavily on its infrastructure. The rooms and suites are spacious and well appointed, with exceptional bathroom and shower facilities.

When we last visited, they had a 'make it right second time service ethos'. They would strive to rectify errors and mistakes and go above and beyond. This is still very much in evidence now.

My contention is, however, that they should not be making some of these in the first instance. When we arrived at the hotel, it was clear the bathroom had not been cleaned, with used towels still hanging from the door. Also, the second shower still has an empty conditioner bottle. I asked three times for this to be replaced, with the third time an air conditioner service engineer being sent. 😄

One caveat absolutely is beyond the control of the hotel but they should warn their customers. If you have a sea view room or suite you will have to deal with LOUD music blazing out from the opposite bars until 2 AM. What I would recommend is that they invest and sound proof or add some better double glazing.

Being on the coast, there is also a very unpleasant odour as you enter the room which maybe the AC or ducting or just poor drainage. And they do not have any luggage weighing equipment which you will find as standard in other five star establishments.

It may seem like I am being hyper critical, but these are just small margins and easily rectified with attention to detail. The best five star hotels are distinguished by this.

We otherwise had a memorable stay.

I want to give a huge shoutout to the gentleman at the front desk( Mr. Can) who went above and beyond to help us recover our mobile phone, which we had lost in a taxi. He stayed patient, professional, and determined to help until the phone was found. He tracked down the details, communicated with the hotel security to get the taxi no. And communicate with the taxi company, and kept us updated the whole time. This kind of dedication and genuine care for guests is rare, and it turned a stressful situation into a huge relief. Thank you so much for your outstanding service - you truly made our stay memorable!