Imperial Sunland

We paid a lot of money expecting a high-quality holiday, but we returned home completely disappointed and exhausted. This hotel severely lacks maintenance, proper management, and staff. The overall atmosphere feels more like an old, outdated sanatorium than a modern resort.Here is why you should avoid this place:Awful check-in and room-moving chaos: We arrived at the hotel late in the evening and faced total confusion as they didn't even have a room properly registered for us. After a lot of stress, they temporarily put us in a family room for the night. However, the very next day around lunchtime, we were forced to pack up all our things and move to a different room. This constant moving completely ruined the start of our vacation.Unbearable heat and AC issues: The air conditioning was an absolute nightmare. It turned off randomly during the day and at night, making it impossible to sleep or rest. Even in the evenings, if you wanted to sit inside the lobby to escape the heat, it was boiling hot because they kept the windows wide open instead of running the AC.Lack of deep cleaning and hygiene: While the staff does standard daily cleaning, they completely fail to maintain high cleanliness standards or perform any deep cleaning. When we moved into our actual room, there were clumps of hair left in the bathtub. The rooms desperately need a renovation—I even found black dirt/mold stains near the shower glass that could easily be wiped off with a finger, proving that thorough, deep cleaning is non-existent.Poor facility maintenance: Bed sheets are changed only once every 2 days. When we visited the SPA area downstairs, water was literally dripping from the ceiling, and we noticed a terrible smell of chlorine mixed with mold.No evening atmosphere or safety: At night, the bridge on the beach is completely pitch black because there is zero lighting, whereas all the neighboring hotel bridges are beautifully lit. There is no calm background music in the evenings to relax to.Zero entertainment for kids and adults: There is absolutely nothing for children to do. For adults, the entertainment is practically non-existent—just a billiard table and table tennis. The evening shows were of very poor quality.Food and drinks: While the food itself tasted good, the drinks and cocktails were very mediocre. The hotel is severely understaffed, which ruins the service quality.This was supposed to be an unforgettable holiday, but unfortunately, it is memorable only for the wrong reasons. We deeply regret spending our money here and definitely do not recommend it.

A wondčrful hotel. I really enjoyed everthing about it. I hightly recomend everyone visit here