Crystal De Luxe Resort and Spa

PLEASE READ BEFORE BOOKING – AS A WOMEN, I DID NOT FEEL SAFE AT THIS HOTEL!

I never thought I would have to write a review like this, but I believe other guests, especially WOMEN should know what happened to me at Crystal De Luxe Hotel in Kemer.

On the second evening of our stay, I, a woman, was punched in the face by an adult man on the hotel premises. My male friend who was with me was also punched. After the first assault, we repeatedly asked hotel staff for security and police assistance. There was approximately a 5–10 minute period in which something could have been done to protect us and separate us from the group. Nothing effective was done.

The same man was then able to approach us again and punch my friend in the face a second time, causing him to lose consciousness. It was actually OTHER HOTEL GUESTS who stepped in and stopped the situation — not hotel security. Even after my friend had been knocked unconscious, no ambulance or immediate medical assistance was called by the hotel. I had to speak directly to the police and ask for help because I was extremely concerned about my friend's condition. Around 20 minutes later, the Security Manager eventually took us to the hospital and police station.

Before returning, I specifically asked whether it was safe for us to go back to the hotel. I was assured that the group involved would no longer be allowed to stay.

The following morning was almost as shocking. Nobody from the hotel asked how I was. There was no meaningful welfare check or support. - NOTHING! I went to reception myself and again asked whether the people involved had left. I was told they had. At approximately 4pm, I then saw members of the SAME GROUP sitting by the hotel pool, drinking alcohol!!!

Imagine being a woman who had been punched in the face by an adult man the previous night, then seeing members of that group sitting comfortably by the pool after the hotel had specifically assured you they were gone. They were looking and gesturing in my direction, and I felt genuinely frightened and unsafe.

We tried to speak with the General Manager, Erhan, about this extremely serious situation. We felt that he initially avoided having a proper conversation with us. When we finally managed to speak with him, we received no meaningful support or solution. We were effectively told that removing the individuals was a matter for the police.

At that point, I had completely lost confidence in the hotel's ability or willingness to keep us safe.

This review is not simply about the fact that an assault happened. A hotel cannot control every individual's behaviour. It is about what happened AFTER the first punch.

Security had an opportunity to intervene before the second assault. They did not effectively protect us. My friend was then punched again and lost consciousness. Other guests had to intervene. No ambulance was immediately called. We were subsequently assured that the group would not remain at the hotel, only for us to see members of them by the pool the following day.

After being physically assaulted, I should not have had to repeatedly chase reception and management asking: “Am I safe here?”

I eventually contacted my tour operator and requested to be moved to another hotel because I was genuinely afraid to continue staying there.

A holiday resort should be somewhere you feel safe. If something serious happens, you expect security and management to protect you, provide medical assistance and support you afterwards.

That was not my experience at Crystal De Luxe.

I personally cannot recommend this hotel after what happened to us. I am sharing this because other travellers — particularly women travelling here — deserve to know how our situation was handled.

Please consider your safety carefully before booking.

Disappointing third stay after 20 days in August

We stayed at Crystal De Luxe in Kemer for 20 days in August 2026. This was our third stay at the hotel, after visiting twice in 2022. We had kept very good memories of our previous stays, which is exactly why we chose to return four years later.

Booking 20 days in a 5-star hotel during the peak August season is a significant stay and, naturally, comes at a considerable cost. We therefore arrived with high expectations, especially as returning guests. Unfortunately, this third experience did not live up to the memories we had of the hotel.

On arrival, we received some fruit in our room, which was a nice touch. However, during the rest of our 20-day stay, there was no particular recognition of the fact that this was our third visit. No upgrade, complimentary spa treatment or other special gesture. We certainly did not expect to be treated as VIPs, nor do we believe that such extras are automatically owed to us, but after choosing the same 5-star hotel for the third time and staying for 20 days, a little recognition of our loyalty would have been appreciated.

Our main disappointment, however, was the housekeeping. The room did not appear to be vacuumed properly during our 20-day stay, and cleaning was not carried out consistently. On several occasions, we had to ask for our room to be cleaned. Whatever the season, having to request basic housekeeping during a long stay is not what we expect from a 5-star hotel.

We also had a very disappointing experience at the gözleme stand. It was approaching closing time and there were still people waiting. I waited in line for around 30 minutes and was the last person in the queue. During the wait, some guests were being served four or five gözleme at a time, even though others were still waiting.

When my turn finally came, the staff member took my order. While she was serving another guest who had ordered one gözleme, his children arrived and placed additional orders. Despite my order already having been taken, she prepared and served their orders first. Afterwards, she told me that there were no more gözleme and that her working time was over.

After waiting patiently for around 30 minutes and having my order accepted, this was particularly frustrating. The problem was not that the stand had to close — of course, working hours have to end — but that the queue and the order in which guests had been waiting were not respected.

I am writing this review with genuine disappointment rather than anger. We came back because we had enjoyed our previous stays and had very positive memories of this hotel. We chose to spend 20 days here in the middle of August because we trusted the standard we had experienced before.

Unfortunately, this time we did not feel that the overall service matched either our previous experiences or what we reasonably expected from a 5-star hotel, particularly for such a long and costly stay during peak season.

After three visits, we have decided that we will not return. It is a shame, because we genuinely wanted to leave with the same good memories we had from 2022. Sadly, for us, the third stay was one too many.

The staff were always friendly and helpful. We initially had an issue with loud music from the club next to the hotel, which could be heard in our room until around 5 a.m. We asked for a quieter room, and the staff immediately arranged a room change for us, which we really appreciated.

The food was very good, and the beach was conveniently located just a short walk from the hotel. Overall, we had a pleasant stay and appreciated the excellent service.