Title: Money Missing from a Locked Room Safe — No Satisfactory Resolution from Management

During my stay at Akra Kemer from 16 to 22 September 2026, EUR 1,200 and USD 400 went missing from the locked safe in Room 2415.

This was a serious incident that completely undermined my confidence in the hotel’s security. I reported it immediately, and the Turkish police attended the hotel. I also contacted hotel management and subsequently submitted formal complaints.

Instead of receiving a clear explanation and a satisfactory resolution, I have faced prolonged correspondence and formal responses. Despite repeated efforts, I still have no satisfactory answer to the most important question: how could money disappear from a locked safe, and what concrete steps have been taken to establish what happened?

I requested the preservation and review of CCTV footage, electronic room-access records, and safe-opening records. Booking.com also requested the relevant information and footage from the property, but in its latest response, it confirmed that it was still waiting for the hotel to reply.

What is particularly disappointing is not only the missing money itself, but also having to pursue meaningful answers from the hotel and through the booking platform myself after such a serious incident.

I am not accusing any specific employee without evidence. However, guests have every right to expect appropriate security for their belongings, a transparent investigation, and a responsible response from hotel management.

I cannot recommend Akra Kemer while this incident remains without a satisfactory resolution. I would urge prospective guests to think carefully about the security of cash and valuables before booking this property.

Another holiday, another review at this fabulous hotel.

We arrived on the 20th Sept and were warmly greeted by the excellent reception team. We were checked in quickly and efficiently and advised the main restaurant could make some fresh food for us which was great after a long journey. I love the act that you can order freshly cooked food regardless of how late you arrive.

We had a lovely poolside room, #1242. There were chocolates & wine waiting in the room for us which is a lovely welcome back gesture. Our maid was lovely and particularly liked the fact that I always said ‘gunaydin’ and not ‘good morning’ to her. The mini bar is filled every day.

We love the entertainment team. In particular Okan, Tom & Rosa who take time to sit with guests every day obtaining feedback on the days events. It’s easy to say these guys have become friends more than hotel employees.

The new show Cabaret was great and the set up with drapes and giant cocktail glasses was very impressive. Unfortunately, we missed the first Oktoberfest Garden party due to bad weather causing show to be postponed. We particularly enjoy Focus Acapella, a band that plays regularly at the hotel.

Sunbeds around the pools are easily available every day. The beach and pier are filled fairly quickly but again you could still get a sunbed with ease on the beach. Beach shoes are a must as the beach is a pebbly beach.

The hotel and all amenities are always spotlessly clean. The Gardners take great pride with the lawns and planting always looking fab.

We managed to book ala cartes easily every day. Log on at 8am to select your choice of restaurant. If you can’t get a restaurant booking ask customer relations to put you on a cancellation list. More often or not they will be able to get a reservation for you. The hotel has now introduced a vegan ala carte restaurant/menu choice. A great option and shows that the hotel likes to consider everyone in their food offerings.

The main restaurant is excellent and has a really good variety of food. I prefer the Ala Carte as I like the portion size, stops me over eating. Kumsal is a great lunch time option and has a fab setting. Pancakes at 4.30 is a must!

The hotel runs like a well oiled machine with everyone working towards making your holiday experience the best you can have.

I have always said the staff are the biggest credit to this fabulous hotel. We call the staff ‘The A Team’. Nothing is too much trouble.

Massive thank you to Deniz & Mertcan, the little extras like table dressing and wine selection are always appreciated. New staff members Gulzan & Mehti are a great addition to this fabulous team. Love how warm and welcoming they both are. Ismail, Recep, Kaan, Kemal, Kadir, Ilkar & Ferit, thank you for your attention and great service always. Keep doing what you do so well. We look forward to seeing you all next September.

Another great visit, another long review but there is always so much great stuff to mention.

Great stay at Akra Kemer. Great staff all over and especially Rosa, Mücahit and Gülsen 😁