Crystal Prestige Elite

I would suggest that if this hotel primarily caters to non-English-speaking guests, this should be clearly communicated prior to booking. During our stay, it felt as though the hotel mainly accommodated Russian, German, and Ukrainian guests, which made communication challenging at times.It did not feel we was in Turkey but in Ukraine or Russia.

We had come from the hotel Rixos Downtown to explore this area with our family, but the overall experience did not quite feel as though we were in Turkey, as there were very few Turkish staff members visible. The Vibe of Turkey was hidden

That said, I would like to highlight that the guest relations representative was excellent very polite, professional, and genuinely helpful. Interestingly, the room cleaner was also able to understand our needs better than some of the restaurant staff, where communication proved more difficult.

The hotel itself is good overall, but there are a few areas for improvement. The spa felt quite small, and some amenities closed at 8pm, whereas similar hotels often offer these services until 10pm.

It also felt as though the hotel was trying to cater to certain international guests by focusing on more generic, western-style activities, rather than showcasing authentic Turkish culture and experiences. Highlighting local culture would, in my view, greatly enhance the uniqueness of the stay.

For future guests, it’s worth noting that if you only speak English, you may find communication with some staff difficult. As a suggestion, it would be beneficial to have more English-speaking staff at the front reception. Upon arrival, there was some confusion at reception. Although I already had a booking through TUI, the receptionist initially thought I was trying to make a new reservation. Communication was difficult because the receptionist spoke very little English.

I understand that staff are not required to speak English, especially in a non-English-speaking country. However, for a hotel that welcomes international guests and partners with companies like TUI, having front desk staff with at least a basic level of English would make a significant difference. If staff are able to communicate in Ukrainian, Russian, or German in Turkey, adding basic English skills would be especially helpful, as English is the most common language used by international travellers.

Overall, The Stay was Ok.I would not return to this hotel again. But Guest Relation are very helpful. The 3 STARs are for them only.

Dear Management Team of Crystal Prestige Pearl Collection,

We would like to share a few sincere suggestions that, in our opinion, could further enhance the guest experience at Crystal Prestige.

We have been returning to your hotel for the fourth consecutive year, and we have also had the pleasure of staying at Crystal Tat Beach. Because of this, we believe we can provide honest feedback from the perspective of loyal guests who genuinely enjoy returning to your hotels year after year.

This year, we will once again be staying at Crystal Prestige from July 25th to August 8th, and we are truly looking forward to our visit. We hope you will find our suggestions helpful. If we happen to mention something that has already been introduced since our last stay, please excuse us, as our previous visit was in 2023.

Rooms & Cleanliness

During our previous stays, we have experienced the Family Duplex, Standard Room, and Pool Room.

We were very satisfied with both the Standard Room and the Family Duplex. However, we noticed an unpleasant odor in the Pool Room, and since we have booked the same room category again this year, we hope this issue has been resolved.

We would also like to compliment your housekeeping team. The rooms were cleaned thoroughly every day, and we often found beautiful towel decorations such as swans and flowers on our beds, which was a lovely touch. The entire hotel was always clean, well maintained, and smelled pleasant.

One area where we also noticed an unpleasant smell was around the pool near the beach, behind the Adagio Beach Bar. We believe this area could receive some additional attention.

In our opinion, some of the room furniture is beginning to show its age and could gradually be renewed to better match the high standard of service your hotel provides.

One feature we particularly appreciated at Crystal Tat Beach was the pillow menu. Guests were able to choose the type of pillow that suited them best, which made our stay even more comfortable. We would love to see a similar service introduced at Crystal Prestige.

Food

The variety and quality of the food have always impressed us. Everything was fresh, delicious, and beautifully presented.

We especially enjoyed the themed dinner options, including grilled specialties, fresh fish, sushi, lamb, veal, and many other dishes that made dinner exciting every evening.

Since many guests stay for 10–14 days, the menu naturally begins to feel a little repetitive after some time. Introducing a few additional menu rotations would make the dining experience even more enjoyable.

We would also love to see fresh mango offered more often and avocado included at breakfast.

Staff

Your staff members are friendly, professional, and always willing to help.

We even tried learning a few Turkish words to thank the staff, and they always smiled when they heard us speaking Turkish, which made us feel very welcome.

The only suggestion we would like to make is regarding English communication. We noticed that some staff members are not fully comfortable speaking English, which occasionally made communication difficult. We believe that additional English language training could further improve the experience for international guests.

Entertainment

Without a doubt, the entertainment program is our favorite part of staying at Crystal Prestige.

We would like to sincerely congratulate the entire Entertainment Team for their enthusiasm, kindness, and dedication. The evening shows, dance performances, beach music, and parties held on the green area of the hotel were all fantastic.

We believe that the daytime entertainment schedule has the greatest potential for improvement. During longer stays, many activities repeat almost every day, such as aqua aerobics, beach volleyball, water polo, pool games, and Zumba. We would love to see a wider variety of activities throughout the week.

Here are a few ideas that we believe would be a great fit for your hotel:

• Foam Party at the pool
• Treasure Hunt around the hotel with maps, clues, and prizes such as a complimentary massage, banana boat ride, or professional photoshoot.
• Pub Quiz with prizes (general knowledge, music, movies, geography)
• Karaoke Night
• Night Pool Party with a DJ (16+)
• Sunset Yoga or Pilates sessions
• White Party (where guests would be asked to follow a white dress code with white decorations all over the party place)
• Beach Party with a bonfire, DJs, dancers, cocktails, and music (our personal favorite)
• Outdoor Movie Night on the beach or lawn with a large screen, bean bags, popcorn, and drinks
• Talent Show where guests can showcase their talents
• Board Game Tournament
• Cocktail Workshop or Mocktail Making Class
• Turkish Cooking Workshop where guests can learn to prepare traditional Turkish dishes

Of course, these are simply friendly suggestions, and we are confident that your creative Entertainment Team could adapt them in the best possible way.

If you ever need enthusiastic guests to support the organization of activities, our family would be more than happy to contribute.

Final Thoughts

We are very excited to return at the end of July and wish you a successful summer season. We hope our feedback will be helpful, and we look forward to creating many more wonderful memories at Crystal Prestige.

Kind regards,

The Jordanov Family

Aleksandar Jordanov Lidija Cvetkovic Jordanov Ksenija Jordanov Natalija Jordanov