Roma Beach Resort and Spa

This hotel is 99% German guests were the only English couple for 11 days of our 2 week holiday. All the staff spoke German or Dutch but couldn't understand English words such as cola, sprite, towel or water. The food in the main restaurant was disgusting and all the "hot food" was cold as were the fried eggs on a morning. None of the foods had any allergen information on and there was no vegan options, the vegetarian option was a dish of fried veg, and the "diet option" consisted of boiled potatoes and rice EVERY night. The Germans seemed to all get the rooms with bigger balconies, whereas us and another couple who came at the end of our holiday were put in a room with a balcony I can only describe as a shelf. We came to this hotel 2 years ago with none of these problems, but it definitely is now not a 5 star hotel, I would rate it as at a push 3 star. I have never in my life felt intimidated at a hotel, but what with the germans staring and walking into us and the staff avoiding us so they didn't have to speak to us it was very isolating and intimidating.

Brilliant time at this most welcoming resort that was full of excellent surprises. The receptionists were super efficient, friendly and helpful throughout our stay. Fabulous food, always so much choice and extremely tasty. The hard-working chefs were constantly ensuring that guests had everything they needed, a very nice touch. Highly impressed by the waiters and waitresses at meal times. Food in the main restaurant was lovely, with b-b-q each every loving prepared. There is food at the beach, and only because of the lack of facilities was there a more limited choice. Nevertheless, tasty snacks readily available.
The beach is a stunning walk away, although there are regular shuttle buses and drivers are so polite that if they see you walking and have available space will stop to offer a lift. Beach furniture is high end, with excellent facilities including showers. Drinks were very good, although some of the cocktails could definitely be improved on. Two bars inside were perfect, the pool bar was average and the bar at beach was great. Room was spacious, immaculately cleaned, and with a terrific view. Friendly shops at good value, so no need to trek into town. Entertainment is rather good, with fun things like pool parties. Absolutely brilliant time here, highly recommended to friends and couples.

I returned to this hotel after three years and was surprised to see that the small footbridge, still featured in the brochures, had disappeared—it used to add a lot of charm. The food in the main restaurant is very good. The service in the main restaurant—especially from the male waiters—is top-notch; kudos to that part of the team. The beach bar is also okay, though the service there isn't quite up to par with the restaurant. The rooms are clean and well-maintained—a big thank you to the housekeeping team. The only downside: some of the waitresses seemed very focused on tips—without a tip, they often ignored us and sometimes even avoided the table. The hotel is definitely in the 50+ category, so if you're looking for entertainment or nightlife, this isn't the place—it's almost dark by midnight. Would I return? Probably not.