Crystal Palace Luxury Resort and Spa

We have just returned from the Diamond Excellence Resort, and we truly loved our stay! As we travel to Turkey twice a year and have stayed in many 5-star hotels, we can confidently say that this one is definitely among the best.

We were very impressed with the hotel: the resort is compact and well designed, the food is delicious and varied, which is very important to us, the alcoholic beverages are of good quality, and the rooms are spacious and comfortable (we stayed in a family room). The sandy beach is clean, pleasant, and equipped with very comfortable sunbeds.

The facilities and dining options are excellent, but what truly makes the difference is the staff, incredibly kind, attentive, and always ready to help.

A special thank you to Merdan, the bartender at the beach bar and the Irish Bar, for his professionalism, kindness, and impressive memory. It’s always a real pleasure when a staff member remembers guests and their drink preferences among so many visitors, it makes the holiday experience even more enjoyable.

We would also like to thank Eray, the nightclub bartender, who showed exemplary calm and professionalism when an incident occurred with our electronic cigarette. He reacted immediately, put out the fire, handled the situation perfectly, and reassured us with great kindness while we were in shock. Thanks to such professionalism and care, our stay went wonderfully well.

The only small downside was the hairdresser, who unfortunately couldn’t manage a simple bob haircut. After the appointment, I had to contact a hairdresser at another hotel and walk about twenty minutes to fix the uneven result. However, this small inconvenience did not spoil our overall excellent experience.

We will gladly return! 🌺

Nothing positive to say …. Sorry but for the money I paid this is not a 5 star hotel The rooms are old and boring the cleanliness was not very good in the end I had to clean shower as a hair was in there for 4 days unacceptable to be honest Coffee granules not cleaned up under dressing table even the beds were not made just rolled up and placed at the end of the bed list goes on The food tasteless and COLD COLD COLD in the end I ended up eating bread in the evening or nothing at all I mean even the boiled eggs in the morning where stone cold what’s that all about?? ONE GOOD THING Mehmet the guy that cleans around the pool MASSIVE SHOUT OUT TO HIM what a lovely happy chappy always helpful and nothing is to much MASSIVE PAT ON THE BACK he was lovely needs a pay rise And the ant nest by the pool by the slides needs sorting out had to move sun lounger as it was awful a few ants yes can live with that but this was a army of ants yuk Broken glass under dinning room tables from the night before no care was taken setting up the tables it was really depressing was not a joy going to meal times and service so slow in the end got my own drink (which is fine I have a pair of legs) but if the waiters look at you see you’ve just arrived and decide to wait on Other tables and ignore you … Na not for a 5 star hotel they need talking to noticed they prefer the table that gives tips all the time they got their favorites (don’t get me wrong we tipped aswel) So all in all if you want a expensive holiday that delivers nothing this is the place to go 👍

We came with my friends we came for the first time, but we were very satisfied with the cleanliness of the rooms of the hotel, the food was really enough and very delicious,we admired the animation team very much and the sea was very clean, it was very beautiful, especially we thank ms.azize , she was very interested thank you very much,we are thinking of coming again ♥️🥰