TUI MAGIC LIFE Belek

Just back from our 2nd visit to this hotel and had another fantastic time. I’ll get the negatives out of the way. I have major issues with mobility and because we’d been here before I explained when we booked that I would need a room close to restaurant/bar etc due to the hotel being so big.TUI and the hotel said they would try to accommodate however they didn’t have the facilities to book or reserve rooms, however I could go on the request rooms app and pay €360 and then I could book the rooms I needed. I explained in several emails that I just needed a ground floor room, within walking distance and the 2nd room with one of my carers close by. I didn’t care which block or view etc, just manageable. I just kept getting polite yet firm emails referring me to pay and reserve app !. The problem of travelling with a disability is it costs way more for insurance etc, so to have to pay for accessibility is too much. I worried all the time running up to the holiday and it sadly took the shine off the run up to departure. As it turned out the hotel gave me the perfect room so it wasn’t a problem. However an email just to say , we’ve seen your needs, and although we can’t confirm which block or room etc, don’t worry we will accommodate you. I could have got excited for my holiday, rather than getting a sinking feeling because, we will try depending on availability, and yes we will definitely accommodate you but not sure where yet are two different things. It just felt a little like profiteering from someone needs, played off like it’s just your preference rather than a basic need you can get around The hotel is beautiful but not really equipped for the rain, in the summer it’s just wonderful, but in rain there’s not really lobby or bar area under cover and that’s an issue. The place is all tiled so it’s rather slippy when wet, the staff are amazing and work so hard with squeegees trying to dry but are fighting a losing battle so some mats on walk ways would be amazing. The tiles around the relax pool are also slippy and mats there would be a game changer. Now the good stuff Food. The food is amazing, lovely quality, variety and plenty of it. It’s hands down the best all inclusive I’ve had and I must have put on a stone. The deserts are amazing and unlike lots of all inclusive they don’t look amazing yet all taste the same. Drinks. Yes you get local products but the measures are generous and the staff really do make the most of what they have they’re always suggesting something to lead you astray, who knew that Malabu and cherry juice is a taste sensation, keep up the good work. The hotel is beautiful, they clearly take a real pride and wear their environmental credentials proudly. It’s just so full of character. The staff This is where this hotel is ahead of the others and the staff make this place Omer by the relax pools needs a massive shout out, your drink is never empty and a dirty glass doesn’t sit for more than a minute. The days he isn’t working that area he is truly missed and the whole atmosphere of the area changes. everybody loves him. Omer needs a pay rise, and to be looked after, Omer would be a massive loss to the hotel and I’m sure he’d be snapped up. We were so pleased to see some many staff retained from last year, many remembered us and gave us such a warm welcome like family.

Jason and his team are just amazing, if you could bottle their energy and enthusiasm and sell it I’d certainly buy a bottle. What I absolutely loved was the way they kept an eye out for older teens / young adults. Encouraging them to join in, almost taking them under their wings .I have to say I was worried travelling at two 40 somethings and an 18 year old, yet our daughter had a blast in no small part down to the entertainment team. At these hotels you know young kids are well catered for, so was refreshing to see older teens accommodated in this way. The domestic staff are wonderful, my daughter had a nose bleed on the 1st night and the very next morning there were sanitary products in the room, how amazing is that.

The biggest shout out of all is to Garfield the cat, he’s the biggest Ginger Tom I’ve ever seen, the waiting staff clearly adore him, he will be found most days near the salmon station in the restaurant 🤣

Thank you so much to all the staff we had a fabulous time.

We had an amazing time and thoroughly enjoyed our holiday! From start to finish, all the staff were polite, friendly and welcoming, making us feel comfortable throughout our stay. The cleaners did an amazing job, and everywhere was kept spotlessly clean. There was a fantastic choice of food, and the service was excellent. Gala Night was a lovely evening and a real highlight of our stay. The homemade chocolates in the restaurant were absolutely amazing and a wonderful touch! Wunderbar was great fun, with plenty of seating and a lovely atmosphere. The whole resort was clean and well maintained, and the beach was easily accessible, which was a big bonus. We did experience a small issue during our stay, but this was dealt with swiftly and professionally by Tatiana and her manager. We really appreciated how efficiently they handled the situation and their professional approach. Overall, we had a fantastic holiday with so many positives. A big thank you to all the staff for making our stay so enjoyable. We would definitely return and would happily recommend this resort to others! 🌴☀