Sueno Hotels Deluxe Belek

This was our second stay at the hotel and, regrettably, it will probably be our last. We first visited four years ago and had such a positive experience that we decided to return this year and bring additional family members with us. Having travelled to various regions of Turkey for over 40 years and stayed in many different resorts, we feel we have a fair basis for comparison.

Unfortunately, this visit fell well below both our previous experience at your hotel and the standards we have come to expect. I hope the following feedback is taken constructively.

1. Guest Rooms

The rooms are showing their age and require significant refurbishment. We experienced a sewage smell, damp, problems with the balcony door, shower faults and repeated maintenance issues throughout our stay. This is not what guests should expect from a hotel of this standard.

2. Housekeeping

While our room was generally kept clean, our housekeeper, Eliza, repeatedly had to be reminded that there were four guests staying in the room and that sufficient towels were required. She also attempted to sell me one of the hotel’s tote bags for €20, despite them being available to purchase for €10. Most disappointingly, my son’s teddy bear was accidentally taken away with the bed linen and was subsequently lost.

3. Smoking Policy

The hotel’s approach to smoking is far too relaxed. Despite designated non-smoking areas, many guests ignored the rules without challenge from staff, who appeared reluctant to intervene. On several occasions I had to point out the non-smoking signs to other guests myself.

There should be clearer signage, stricter enforcement and significantly more non-smoking areas, particularly around the amphitheatre where many children are present. No guest has the right to expose others—especially children—to second-hand smoke. Both my father and I are recovering cancer patients, and we should not have to remind adults of the serious health risks associated with smoking.

4. Late Check-out Process

The late check-out system is outdated and unnecessarily stressful. In an era where technology can manage bookings instantly, it makes little sense that guests cannot request late check-out until the very last minute. Furthermore, the CIP rooms offered for late departures were disappointing, with faulty air conditioning and flooding showers.

5. Response to Guest Requests

The response time to maintenance issues was unacceptable. We reported an urgent shower flooding problem three separate times before anyone attended. It is frustrating that payment is taken promptly, yet guest concerns are not treated with the same urgency. It also appeared that room availability and service were prioritised for certain guests over others.

6. Portable Air Conditioning Units

The portable cooling units in the outdoor square are a good idea, but they are too few in number and are often monopolised by individual guests. More units should be provided so everyone has fair access.

7. Excursion Representatives

Our family booked what was advertised as a VIP yacht excursion through a representative operating within the hotel. As paying guests, we naturally assumed that businesses permitted to operate on-site had been properly vetted by the hotel.

Unfortunately, the excursion was nothing like advertised. Despite raising our concerns, the hotel simply distanced itself from the matter and claimed it was not responsible. I disagree. When businesses are allowed to trade within your resort, guests place trust in the hotel to ensure they are reputable and provide quality services.

8. Restaurants and Food

The quality and variety of the food were excellent, and the chefs deserve recognition for this. However, the restaurant service was consistently poor.

There were rarely enough waiting staff available to provide drinks, cutlery or assistance, and apart from a handful of excellent employees, many staff appeared uninterested, unfriendly and inattentive.

The QR code ordering system around the pool and beach is also extremely disappointing. It is neither user-friendly nor reliable. Orders frequently failed to arrive, were completely missed, or turned up after an excessive delay. In reality, it was almost always quicker and far less frustrating to walk to the bar and collect drinks ourselves, which defeats the entire purpose of having a mobile ordering system.

More concerning was the hotel’s approach to food allergies. Although guests are asked at check-in whether they have allergies, food labelling is inadequate and there appears to be little awareness of cross-contamination. For example, using the same serving spoon across different ice cream flavours is both unhygienic and potentially dangerous for guests with allergies.

9. Entertainment

The entertainment programme was mixed. Some performances were enjoyable, but many shows felt dated. The sound quality during the live concerts was particularly poor, with excessive volume and echo, which undoubtedly affected both the performers and the audience.

The seating arrangements also seemed questionable. It consistently appeared impossible to secure front-row seats, giving the impression they were reserved for tickets sold outside the resort.

10. Hotel App

The hotel app is not user-friendly and could be significantly improved. It should make accessing information and services easier, not more complicated.

11. Wi-Fi

The Wi-Fi throughout the resort was unreliable and far below the standard expected of a premium hotel.

Overall, the resort itself is beautiful and still has enormous potential. However, the issues above significantly overshadowed our holiday. It is disappointing to see standards decline so noticeably since our previous visit.

We appreciate that many of the staff worked extremely hard, and the quality of the food itself was excellent. However, these positives were outweighed by the number of avoidable issues we encountered throughout our stay.

Sadly, we do not believe the hotel offers value for money at its current prices. As returning guests, this is particularly disappointing, and based on this experience, we would not return or recommend the hotel unless significant improvements are made.

We had a wonderful stay at Sueno Deluxe Belek and really enjoyed our holiday. The hotel has excellent facilities, the food was varied and delicious, and the staff were always friendly and helpful. The evening concerts were also a great addition, especially the Turkish artists, which created a fantastic atmosphere.

The only area that could be improved is the rooms. They are a little dated, there are no plug sockets next to the beds, and the soundproofing isn't the best, so noise from neighbouring rooms can sometimes be heard.

Despite these minor issues, we had a fantastic experience and would happily return. Overall, it's a great hotel that offers excellent value and a relaxing holiday.

Excellent service, great place, friendly staff, and excellent food.