- Turkey Holidays
- Belek
- Siam Elegance Hotel and Spa
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Siam Elegance Hotel and Spa
Turkey, Europe
Belek
Located in the Bogazkent district on Turkey's southern coast, this luxurious establishment is just a 10-minute drive from Belek. The city of Antalya with its modern shopping centres, old city (Kaleici) and harbour is 49 kilometres away. This charming property, built in 2008, boasts a design inspired by the architecture and philosophy of the Far East and is a paradise for families and children. Spanning a total area of 3 ha the hotel features a choice of delicious culinary options, entertainment venues and relaxing activities. The outdoor complex contains a couple of pools and a stunning water park. Guests staying at this wonderful accommodation may enjoy the private beach, just a few steps away.
Facilities
- Hairdressing salon
- Aqua fit
- Banana boating*
- Waterskiing*
- Jet ski*
- Motor board ride*
- Table tennis
- Aerobics
- Fitness
- Basketball
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,310 reviews
Excellent
45%
Very Good
19%
Average
15%
Poor
10%
Terrible
10%
Location
Cleanliness
Service
Value
Very good expirience. worth the money
Its a very nice place. Very well placed because its near the beach and has an Aqua park. Atmosphere wise its really good but really hot so a handheld fan is a good idea. The Rooms are big enough for four persons and such but we were promised a larger room with two showers. It wasnt a big problem so its alright. The food was also good but hygenicly speaking there were some flies on the food which disgusted me a little but other than that the food was good. The employees are also really really nice and fun to hangout with. They are very much the socialy active type so it was already alot livelier.
Not a 5 star hotel at all
We just left the hotel so you should consider this review as very fresh one. We stayed at Siam from 13th until 20th, and during our 7-day stay I was wondering how this hotel can have 5 star. I was even searching over the web was the hotel audited by 3rd party or just gave themselves these 5 stars.
Hotel staff was very unprofessional, starting from loosey-goosey uniforms finishing with their communication with client. On 13th of August we got to the hotel 2 hour prior official check in time, we were pleasantly welcomed by bellboy and asked to wait until rooms are cleaned and prepared. Hotel was informed beforehand by our tour operator that rooms must be next to each other. They tied bracelets and informed that we can have lunch until rooms are prepared. It was good at first, and we went down for a lunch. After the lunch we approached reception at 13:30 to ask about possibility of early check in as we were really tired. Reception guy told us to wait until 14:00, as they cannot contact room cleaners and do not know status of the rooms, which was a bit surprising but okay we decided to wait. After 14:00 we saw that guests who came after us were already led to their rooms, and no one was approaching us. We decided to ask again on readiness of the rooms, and got same answer that there is no contact with room cleaners and they do not know when check in will happen, and that we have to wait more. They said that it can even take up to 1 hour to prepare rooms which were planned at first for us. So we claimed that in that case, the more we will wait for check in, the more they will wait for us for check out, which they refused saying that check in "starts" at 14:00 but check out must be before 12:00. Although we thought that as in most normal hotels front desk manager will come and solve the question, Yasar Aksit just repeated same nonsense and rudely claimed that client is never right, that check in starts at 14:00 and its on them on when rooms are given to the guests. They behave as if you don't like you are free to leave.
Anyway, he offered two ready rooms instead the ones which we were prepared, and we accepted. First we thought that problem is solved, but when we got into the rooms, we understood that Yasar Aksit (those frond desk manager who is as he said always right) intentionally gave us the most bad rooms they had at the moment. In one room, the balcony was looking to the grill zone which in the end filled the room with smoke, second one had old wallpapers, broken wardrobe (doors were not sliding) and etc.
After our complaints, next shift manager changed the room looking to the bbq area. Other room was left as it is, with broken wardrobe, teared wallpapers and etc.
Food and bar - levels very low, during our 7 day stay most of the food was repeated while menu was very poor. Bar is also very poor, bartenders even do not know properly recipes of the cocktails, mixing in all cases everything either with juices or sprite/mineral water. It more looks like homemade cocktails with what you have rather than professional cocktails.
Wifi area is limited, you do not have proper internet in all the area, especially at the beachside very difficult to catch wifi.
Rooms are not cleaned properly, our same towels were just properly hand again and again, even though they had sunscreen cream or dirt over it and one should understand that you need to change it. Blanket used was just towels which was surprising for a 5 star hotel.
Ventilation is not working properly, you can always smell food even after lunch time or smell in it in the rooms.
Overall, hotel is good for stay if staff is trained and rooms are fixed, but again it is not a 5 star hotel, 4 at maximum. Staff like Yashar Aksit should be trained on how to work with people, in the end people like him ruin brand image.
Good hotel
Very nice,clean,good food nice staff
Review by juliann787 Oxford, United Kingdom
No where close to 5 star
This was, without a doubt, the most disappointing holiday I have ever been on. Unfortunately, the hotel fell very far below our expectations, and for what we paid, we expected a much higher standard.
Food: The food was one of the biggest disappointments. It was completely tasteless and felt like the same options were being served every single day. By the last four nights of our holiday, we simply couldn’t eat it anymore and had to go out for dinner every night. When you book an all-inclusive holiday, having to spend extra money eating elsewhere defeats the whole purpose.
Check-in & staff: The staff were rude and extremely unhelpful when we arrived. We arrived at around 9:30pm and still had to wait for our room to be ready. They also forgot to give us our wristbands, which we then had to go back and ask for. It was not a welcoming start to the holiday.
Pool area: The pool area was very unclean and clearly not being maintained to an acceptable standard. At one point, the pool actually had to be closed because it was dirty. This is completely unacceptable for a hotel, particularly one where the pool is a major part of the holiday.
Noise: After our first night, we immediately made a complaint about the noise levels. Our room was directly beside the neighbouring hotel’s bins, and every morning between approximately 6am and 9am, bottles were being thrown out for hours. The noise was so loud that it genuinely sounded as though it was happening directly beside our balcony, despite us being on the third floor. This was extremely disruptive and meant being woken up every morning.
Rooms: The rooms are very cheaply finished and do not feel like the standard you would expect for the price. The sheets were not changed once during our entire 7-night stay, which we found extremely disappointing.
Air conditioning: Myself and my partner both became extremely unwell during the holiday. We developed very tight throats which progressed into a really chesty cough towards the end of the trip. We strongly suspect this was related to the poor-quality air conditioning system in the room. Obviously, I cannot say for certain that the air conditioning caused it, but the timing was concerning and neither of us felt well during the latter part of the holiday.
Drinks: The drinks were also extremely poor quality. Very cheap products were being used and they tasted awful. Again, for an all-inclusive hotel at this price point, we expected much better.
The only reason we managed to get any enjoyment out of the holiday was because we have been to Turkey multiple times before and already knew where to go, what to do and where to find decent food. If this had been our first time visiting Turkey, I honestly think we would have considered going home early.
Overall, there was no value for money whatsoever. Between the poor food, awful drinks, cleanliness issues, noise, cheap rooms, lack of housekeeping and unhelpful staff, this hotel was nowhere near the standard we expected.
Sadly, I would not recommend this hotel and would definitely not stay here again.
Comfortable, friendly and nice food.
We are from Holland and left yesterday. We met with local people / farmers of pomegranate and lemon trees. Maybe a farm tour could be an extra idea!
We had enough information to visit Serik, Taurus, Ormana, Aspendos, Garden of Tolerance, Belek center and Antalya these are amazing trips! After we loved coming back to the hotel for food, swimming and entertainment.
Food: is amazing and well presented with excellent and creative skills! I only missed information about the food (Halal/Vegan/Vegetarian) and what the cakes are. Further there was a lot of smoke in the restaurant maybe an airfilter could be used. The food that is wasted maybe it can be reused for a good purpose 🌱.
Cleaning/room: Serpil kept our room (1234) clean and ordered. She made up the bed with flowers 🌹that made it extra nice! Also she has a very kind soul. Only about the mini bar - we had no coffee refilled. :))) we love coffee.
Emergency: At the beach we felt safe seeing 2 life guards but they look a lot on their phone. Hopelly they can be more aware and stand out watching the people. Further I did not see a FIRST AID POST on the beach (inside there is a doctor) but it could help for quick help and generally I missed a sign for where there is an AED in the hotel for heart attacks. It can save lives. Maybe it's also important to inform guests on a board about what to do in emergency/crisis: fire, doors and earthquakes.
Security: friendly and they take their job serious which is important. It's nice to see them around.
Dress code: It's a matter of taste but I would recommend a dress code for the restaurant to keep hygiene and respect in a restaurant. Also there is are a lot of children I would not recommend men and women in string or tiny bikini's. They are almost naked.
We would definitely come back for the kindness, comfort and food.
Review by N B Utrecht, The Netherlands
