Rixos Park Belek

We stayed at Rixos Park Belek for 21 nights in August 2026, paying a £ five figure sum for our family holiday (2 adults and 2 children). Staying for three weeks gave us plenty of time to experience the resort and form what we feel is a fair and balanced impression.

We also want to make clear that we raised these issues with members of the hotel staff and management during our stay, rather than simply waiting until we returned home to write a negative review. We gave the hotel the opportunity to hear our concerns and address them while we were there. We therefore feel this review is a fair reflection of our experience, and the hotel should also be able to evidence that many of these concerns were raised at the time.

There are certainly some very good things about this hotel. The grounds are beautiful, the pools are very good, the beach is also good, and there are plenty of facilities and activities. However, for the amount we paid and the length of our stay, we unfortunately felt that the overall level of service, organisation and attention to detail was inconsistent.

The positives:

The hotel has beautiful grounds, very good pools and a good beach, and the spa facilities and treatments were a particular highlight. We enjoyed a Turkish hammam, deep tissue massages, hot-stone massages and mesotherapy. The prices were not dramatically different from what you might pay in the UK, but having these treatments available during a holiday was convenient, particularly as you don’t have to book months in advance.

We had a very good tennis/padel coach who was knowledgeable, friendly and encouraging. We genuinely enjoyed our session and would definitely recommend them.

The water sports team were very nice and friendly. We enjoyed dealing with them and found the team welcoming and helpful. The videos they produced for the water sports activities were also very good quality, and we were very pleased with them.

The photography service was another nice touch. The photographers took some lovely photos and offered a good variety of packages. We chose to purchase the digital images.

The traditional Turkish desserts were very good. We also tried four of the à la carte restaurants. They were all quite different and we enjoyed them to varying degrees, with the teppanyaki being our favourite.

The Land of Legends experience itself was very entertaining for us, although queues can be very long. The free hotel transfer is useful, although we felt there should be more frequent buses.

The disability fast track arrangements at Land of Legends were helpful in principle, but we did encounter a significant issue regarding the disability pass for my husband, who has Type 1 diabetes. We were told that passes were only issued for my husband and myself, with the expectation that we would leave our two children, aged 6 and 10, alone while we went on a ride. We have been following this matter up with the relevant Turkish human rights authority because we do not feel that this approach makes practical or safeguarding sense for a family with young children. Needless to say, we didn’t take the fast track passes.

The hotel doctors were good. They were friendly, spoke fluent English, explained things clearly and prescribed the necessary medication. If you need a pharmacy, the Land of Legends shopping centre has pharmacies that are open late, and the hotel can also arrange this for you. However, the hotel’s agreed taxi service charged us €30 for this, which seemed excessive.

Another useful feature was the hotel’s WhatsApp communication service. Being able to communicate directly with guest relations via WhatsApp was genuinely helpful for raising issues, asking questions and arranging things during the stay. This is something I think the hotel should continue, as it makes communication much easier for guests.

The towel exchange service was convenient, and general day to day housekeeping was reasonably good, although the deeper cleaning could definitely be improved, particularly underneath cupboards and in less visible areas.

Starbucks was also a nice touch, although the quality of the drinks varied depending on who was preparing them. This made us wonder whether all staff had received the same level of training.

Areas for improvement:

Service:

Unfortunately, service was the area where we felt the hotel fell furthest short of expectations.

One of our biggest impressions during the three weeks was that it often didn’t feel like we were dealing with one hotel. The bar staff, housekeeping, customer care, reception and bell boys often seemed to operate independently, with limited communication between departments. When we raised issues, we were sometimes given the impression that it was “that department’s problem” rather than something the hotel should take ownership of. For a five star resort, we would expect all departments to work together as one team and provide a more consistent guest experience

The poolside service at the main/orient pool was not consistent and drinks service during food time to tables was often very slow. On some occasions, we waited around 20 minutes before someone came to the table to ask whether we wanted drinks.

There also seemed to be a lack of an effective queuing system, both for food and shuttle transportation. At busy times, it could be difficult to understand where you were supposed to queue or who was being served next.

We were particularly disappointed that we were told we could not sit at some of the long tables in the restaurant even when the restaurant was not crowded. This seemed unnecessarily restrictive and made the dining experience feel less relaxed.

At the bars, some staff also gave the impression that guests were a nuisance rather than customers. Of course, not every member of staff behaved this way, but the attitude of some employees did affect the overall atmosphere.

Communication was another issue. A number of staff members appeared to have limited English, making it difficult to explain problems or ask for assistance. It would be helpful if staff badges clearly indicated which languages each member of staff speaks.

More generally, we felt that some staff members appeared unhappy, moody or unapproachable. At a five star resort, we would expect a consistently welcoming and proactive approach.

Room and housekeeping issues:

Our room had several smaller issues that, individually, might be easy to overlook, but together became frustrating during a 21 night stay.

Cups, snacks and other items were not consistently replenished. There were occasions when items had been removed from the room but were not replaced.

There was also no iron or ironing board available in the room.

The television signal repeatedly dropped or glitched, and there was no Netflix or YouTube access for guests to log into their own accounts.

Our original room overlooked another building and received very little direct sunlight. This was particularly inconvenient when trying to dry swimming costumes overnight.

At one point, we were moved to another room in the main building with beautiful views. We were warned that the room could be noisy and unfortunately, it really was. We could hear a combination of music from multiple hotels until almost midnight. This made us wonder whether we would have been better off staying in our original room.

More seriously, the fridge door was left open after the room had been serviced. This was particularly concerning because insulin was being stored inside. Medication requiring refrigeration should not be put at risk because of housekeeping.

We also experienced what appeared to be possible insect or bug bites, with my legs becoming covered in spots. We have photographs available and would strongly encourage the hotel to investigate this seriously. We also did not notice sufficient proactive pest control measures around the resort, such as obvious spraying against insects.

There was another issue with brown/discoloured water coming from the shower. I was having a before we realised there was a problem. The hotel did not proactively inform us that there was an issue with the water; we had to identify and report it ourselves. We were initially advised to run the water, but it took several hours before the issue was resolved

Food and restaurants:

The overall food was, fairly average and did not feel to us like the quality or variety we expected from a resort at this price point.

Finding a table during busy meal periods could also be difficult, and the organisation around queues was not particularly effective.

As mentioned, we tried four à la carte restaurants and enjoyed them to varying degrees. The teppanyaki was our favourite, and we appreciated the variety between the restaurants.

Children, gym and entertainment:

The kids’ club was okay, but we felt there was very little genuine engagement with the children. Given that this is a family oriented resort, we expected more interaction and activities rather than simply supervision.

Our experience at the gym was also disappointing. On our first visit, we simply wanted to look around the facilities, but we were immediately told that children were not allowed. We understood the rule, but the way this was communicated felt unnecessarily abrupt and unwelcoming.

The evening entertainment (live music and DJ) was very hit and miss. Some evenings were enjoyable, while on others the music and atmosphere were disappointing.

Taxi and transportation:

There was considerable confusion surrounding the hotel’s taxi arrangements.

We were told that guests could not use services such as Uber or BiTaksi because the hotel had an agreement with a particular taxi company. We only discovered this arrangement in the taxi rather than being given clear information when we first arrived.

We paid €10 each way to travel to the nearest village, including when we needed to visit a pharmacy because of the suspected insect bites.

For this resort, we expected transportation arrangements, pricing and communication to be much clearer.

The Land of Legends bus was useful, but we would have appreciated more frequent services.

Laundry:

The laundry service was extremely expensive in our opinion. For example, the charges were €2 to wash one pair of children’s underwear and €6 for a dress. For a family staying for three weeks, these prices felt excessive.

A note about the mix of guests:

One thing prospective guests may want to be aware of is that the resort attracts a very international mix of guests from many different countries and cultures.

We enjoyed the international atmosphere, but there were occasions when the behaviour of some other guests felt rude or inconsiderate from our perspective. If you are more accustomed to the etiquette and behaviour you might typically experience at a predominantly British or European resort, you may notice a difference.

This is, of course, not something the hotel can completely control, and we would not want to generalise about particular nationalities. Different cultures can have different expectations around queuing, personal space, noise and the use of shared facilities. It is simply something we noticed during our three week stay and feel is worth mentioning for prospective guests.

Overall:

Rixos Park Belek has excellent potential. The setting is beautiful, the grounds, pools and beach are very good, and there are definitely aspects of the resort that we really liked.

The Land of Legends, spa, padel and water sports were highlights for us, and there are some genuinely excellent members of staff. The WhatsApp guest relations service is also a particularly useful feature and makes it much easier for guests to communicate.

We want to stress again that these concerns were raised with hotel staff and management during our stay. We did not simply leave the resort and then produce a list of complaints afterwards. We gave the hotel the opportunity to respond and improve things while we were still guests, and some areas did improve after we raised them. For us, consistency is the key.

After 21 nights in August, we expected a consistently high standard of service, organisation, communication and attention to detail.

What is particularly frustrating is that many of these issues are not difficult things to fix. Rooms could be replenished properly, queues could be better organised, poolside service could be more consistent, transportation arrangements could be communicated clearly, and staff could be given additional support with communication and customer service.

For a short or less expensive holiday, some of these things might be easier to overlook. However, when you are spending a considerable amount of sum for 21 nights in August, expectations are naturally much higher.

We are leaving this review constructively because we genuinely believe the hotel has the facilities, setting and potential to provide an excellent experience. We enjoyed many aspects of our stay and met some excellent staff.

Unfortunately, for us, the overall level of service and attention to detail did not consistently match the standard we expected for the price we paid. With greater consistency and attention to the guest experience, we believe Rixos Park Belek.

A great all-inclusive hotel with lots of activities (football academy. tennis and padel tournaments), a very good SPA and free transport and access to the Land of Legends. Lots of meals and drinks options with very high quality. Only issue is that there are no smoking-free rooms, but overall it is a great option in Belek specially for families.