Megasaray Club Belek

I wouldn’t recommend this hotel to anyone. Not 5-star quality at all.

Arrived at 2am to be given the wrong room. Couldn’t unpack as we’d have to move again the next day.

The hotel looks good on paper but close up its tired; old and run down.

Parasols don’t open and stay open properly; there’s scuff marks all over walls and doors. Paint work is chipping, even part of the floor tiles broke off on the swim up platform next door.

Flys everywhere in the main restaurant with minimal air conditioning.

There was a strong sewage smell on near block E which we’d have to pass to get to the main building / restaurant

Strong sewage smell in the drains in the sinks in our rooms (we had interconnecting swim up rooms)

My side of the room / bed smelt like strong urine. Carpet in my room looked like it had seen better days. It could do with a good wash with a Bissell or a Vax carpet cleaning machine.

Staff are over stretched; there is not enough of them to cover 2000+ guests for 660+ rooms.

Soft drinks were flat and not chilled when served and glasses were regularly dirty. Most of the time we ended up serving ourselves.

Food was bland and repetitive. Not much variety and the meat tasted like it hadn’t been washed before cooking (if you know, you know). On this basis we didn’t bother using the Ala carte restaurants.

Too many people in the dining area at once.

Staff need customer service training as it seems like it is too much trouble to get served

Main pool was overcrowded, not enough sunbeds and parasols. We went pretty much every day after breakfast and no sunbeds or paroles available at the main pool.

Looked like if you spoke the local language, or if you were German or Russian you were looked after a bit better.

Mini bar was full of the same repetitive dead-beat crisps and choc chip rolls and branded cans of drinks like Fanta, Coke Sprite that tasted like knock offs.

On the whole, this place was overcrowded, dirty, not enough serving staff in the main restaurant, pretty much non-existent air conditioning in the main restaurant, pools were hot and in the heat of 36-42 degrees Celsius you needed the pools to be cool.

On the plus side, the daily evening shows were great. Although the room cleaning ladies didn’t speak English, they were great and did a good job Beach was very good although would have appreciated a drinks service rather than having to leave the kids to get drinks

I personally would not recommend this place and will not be coming back.

Just spent a fantastic week with the family at this all inclusive hotel. Food was non stop. Plenty of choice. Entertainment was non stop. Harun who was very friendly and the team made it so much fun along with the water park. Plenty of sun beds even on the beach there was plenty of beds and umbrellas. Can’t find any negatives.

1. Upon check-in, I was given a room that didn't meet my reservation requirements. I requested a double bed and quiet surroundings. They gave me twin beds and a balcony with a humming sound from the external air conditioning system. After contacting reception, they changed the room, but why let it come to that?
2. The reception staff doesn't proactively help with taxi bookings or ATM locations. Your problems are your own, and you have to solve them yourself.