Kaya Palazzo Golf Resort

I like the hotel very much, very good care for children and adults as well, the food is very good the care at restaurant by rise its so nice. Perfect entertainment crew that care so much about our children, they will miss them, every day a lot of activities for any age.

We recently stayed in this hotel and overall had a very nice holiday. But, below is the fair feedback:

Positive: • The food quality and variety were excellent throughout our stay. There was a wide selection of dishes, and most meals were fresh, tasty, and well-presented. • The hotel personnel were friendly, professional, and helpful. • The resort's territory is spacious, beautiful and very well maintained. • General maintenance and cleanliness of the public areas were very good. • The evening shows and entertainment programs were enjoyable and amusing. • The Kids Club offered a variety of activities for kids.

Negative: • Room cleaning was inconsistent and did not meet the standards expected from a five-star resort – it took for us 3 days that a cleaning lady finally did proper overall cleaning in the room (only after my insisting message to guest relations) and not just a negligible vacuum cleaning the central part of the floor only. The dust was not cleaned at all, the glasses in the room were with spots, the shampoo in the bathroom finished and has not been replanished/ refilled for 3 days... The seats on the balcony left spotted with birds’ excrements for 3 days prior somebody cleaned it out (and again, only after my insisting message to guest relations). • The service provided by some waiters could be more attentive and efficient, especially during busy periods – some of them often “forget” the requests, miss u, pass ten times around without making proper job – definitely waiters in the main restaurant should be properly trained/ instructed. • Beach cleaning needs improvement – the sand and beach territory is not cleaned – just the sand is flattened/ smoothed by the early morning times. • The hotel's WhatsApp assistance group was largely ineffective, with no responses and no involvement at all! We just got an info about hotel amenities and programs on the first check in day and then – nothing, black hole! Nobody even asked u once “how r u? how is going your leisure? any problems?” – then what is group created for?! as all other issues I was resolving myself with guest relations. • We were quite disappointed that several activities within the Kids Club and services for kids required additional payment, despite the resort positioning itself as a premium all-inclusive destination. • The bread for us was not of good quality – not soft, rubber texture with always only few options/ selections available. • The beach towels were absolutely old, worn out, had holes, and definitely need already to be renewed. • Evening shows were very nice as I afore-wrote but repetitive – the same performances even done by the same persons we’ve seen at least 2-3 times within a week!

Meanwhile, a special kudos going to Nazrin from Guests welcoming area, Ramazan cleaner on the beach, Adalat and Enver waiters in the main restaurant – especially for Enver: I would say that this person (with all his professionalism, experience, guests approach and serving, politeness and language knowledges) deserves to work on higher positions rather that to be just a waiter in the restaurant.

Verdict: would we come in this hotel again? With all those cons definitely no, as we had been already in many places and know the better ones. But, if hotel will make all necessary improvements and will keep the high level of standards corresponding a luxury one, then – why not?

Top class. We moved into a lagoon room after three days and it makes all the difference. The food and service was second to none in the Lagoon Restaurant, especially from Ahmet that really made time for our girls and went above and beyond for us.