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- Kaya Belek Hotel
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Kaya Belek Hotel
Turkey, Europe
Belek
Refurbished in 2011, this family friendly beach hotel comprises a total of 506 rooms and is ideal for spa and golf fans. Located on the long, sandy beach in the district of Belek on Turkey's Mediterranean Coast, the complex has many facilities and also caters for football and tennis groups. The golf course is just 300m from the hotel. Public transport and taxis can be found at the entrance of the hotel providing easy access to the city of Antalya, 35km away. (Some facilities may not be operational year round due to seasonal / weather conditions).
Facilities
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Room service*
- Laundry service*
- Medical service*
- Air conditioning in public areas
- Currency exchange facilities
- Lift access
- Newspaper stand
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent7,270 reviews
Excellent
81%
Very Good
11%
Average
5%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Fabulous!
It was a really nice experience, the staff is so professional and friendly, we had a lot of fun!
best of the holiday
The food is amazing breakfast lunch and dinner, so many different options, I highly recommend this resort. The beach is clean. Rooms are clean. The workers are all very welcoming and nice. Again visit Kaya Belek!
Great experience
The hotel is amazing and the staff is so nice
Kaya Belek Turkey
We very much enjoyed our stay at the Kaya Belek, the facilities and staff at the hotel were fantastic particularly the pool side activities, and so we had a very memorable holliday. I did appreciate the acknowledgement of my birthday, which was a lovely touch. The only small thing I would say could have improved our experience may have been a regular shuttle bus to Kaya Belek city centre from the hotel as taxis were expencive as were a party of 9, this is not a criticism of Kaya Belek.
AVOID
We recently stayed at this hotel and, unfortunately, our experience was extremely disappointing. Before travelling, we informed the hotel that a member of our party had a sesame and peanut allergy, along with dietary requirements. We were assured this information would be shared with the relevant departments. However, during our visits to both the Italian and Asian à la carte restaurants, pre-prepared starters containing beef and dishes topped with sesame seeds were placed on our table. This was extremely concerning and left us with very little confidence in the hotel's allergy procedures. Communication was another major issue. The hotel predominantly catered for Russian and Turkish guests, and many staff spoke very little English. This made it difficult to communicate, ask questions, or raise concerns throughout our stay. Cleanliness and hygiene were also below the standard we expected, and the overall service did not reflect the quality advertised. When we raised our concerns with management, we felt they were not taken seriously. We were offered a late checkout after we had already decided to leave, followed by cake or alcohol as compensation, which did not address the issues we had experienced. Overall, this was not the relaxing holiday we had hoped for. Based on our experience, we would not return or recommend this hotel, particularly to anyone travelling with allergies or specific dietary requirements.
