- Turkey Holidays
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- Granada Luxury Belek
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Granada Luxury Belek
Turkey, Europe
Belek
The hotel is located 33 km from Antalya Airport, in 25 km from EXPO 2016 and in 42 km from Antalya City Center. This attractive hotel provides the ideal base for both sightseeing and business. The hotel was built in 2017 with the total of 872 guestrooms. Each room is attentively prepared for guests' convenience and comfort. They come equipped with hair dryer, central heating and cooling, minibar, private safe, TV with satellite channels and a private bathroom with shower and toiletries. Guests can appreciate the convenience of the onsite shop or relax in the beautiful garden. There is a restaurant where guests can enjoy the variety of delicious foods presented on open buffet at a comfortable indoor room or with fresh air at the terrace. To maintain fitness, the hotel offers a gym. Guests can also make use of the hotel's bicycle/car hire service to explore surrounding areas while parking area is available for guests arriving by car.
Facilities
- Wheelchair-accessible
- Car park
- Garage
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Car hire
- Multilingual staff
- 24-hour security
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent7,959 reviews
Excellent
70%
Very Good
12%
Average
7%
Poor
4%
Terrible
8%
Location
Cleanliness
Service
Value
One of the Worst Hotel Experiences We’ve Had
I would not recommend staying at Granada Luxury Belek. Unfortunately, our experience was very disappointing from the moment we arrived.
Check-in was supposed to be at 2:00 PM, but we did not receive our room until 4:00 PM without any proper explanation or apology. The reception area was chaotic, disorganized, and the staff came across as unprofessional and arrogant.
When we finally entered our room, it was another disappointment. The air conditioning was not working, and the room was far too small for a family of four. After a lot of complaining, we were given another room the following day. This meant packing everything again and moving our luggage ourselves instead of enjoying our holiday.
The hotel is very large, so be prepared to walk long distances everywhere. If you want a sunbed by the pool, you need to reserve one very early in the morning, otherwise you won’t find a place.
To make matters even worse, one of our belongings was stolen from our room. When we reported it to the reception, the employee simply told us that it was “our bad luck.” Instead of handling the situation professionally, hotel staff secretly entered our room and searched through our bags without our permission. This was completely unacceptable and a serious violation of our privacy.
The main restaurant is another disaster. During breakfast and dinner, finding a table feels like playing musical chairs. There is no organization, no discipline, and the entire dining experience is stressful and chaotic.
The entertainment team was disappointing as well. The shows were boring, repetitive, and lacked quality. On top of that, it was obvious that the hotel was understaffed. The employees seemed overworked, which resulted in poor service throughout the resort.
Overall, this hotel does not live up to its luxury name. Between the delayed check-in, poor customer service, room problems, lack of organization, overcrowding, and the way our theft report was handled, this was one of the worst hotel experiences we have had. We will definitely not return and cannot recommend this hotel to others.
A great family experience
A phenomenal hotel Facilities and staff are excellent Loads of food choices Pool choices a plenty Entertainment and the team are first class
Everyone more than happy to help and accommodate
Fantastic facilities, but ruined by chaotic service and a poor start
We arrived at Granada Luxury Belek with high expectations for our family holiday, but overall, the experience fell well short of what we had hoped for.
Rooms & Reception: Our arrival was very disappointing. Booked for a family of 5, we were initially placed in a tiny room where the door didn't even lock properly. Reception staff were very unhelpful. We were moved to a second room that was identical in size before Guest Relations finally stepped in and on Day 3 and moved us to a Family Deluxe room—which was absolute perfection. A big thank you to the Guest Relations team for being so helpful and fixing the situation, though losing the first two days to room moves was frustrating.
All-Inclusive & Dining: The all-inclusive setup felt extremely chaotic, with zero clear direction or instructions on what was available or where to go. The restaurant experience was particularly disappointing. On one evening, I was actually asked to leave our table before I had even finished eating because a waiter and another family were literally standing over us waiting for the space. Unacceptable service for a resort of this level.
Pools, Entertainment & Food:
Pools & Water Parks: Fantastic setup for families—plenty to do and great fun for the kids.
Food: The food down at the water park was great quality and very convenient.
Entertainment: Nighttime entertainment was very good and a real highlight.
Summary: The water parks, pools, and evening shows are brilliant, but the chaos in the dining areas, poor reception service, and initial room hassle meant the holiday overall failed to live up to expectations.
Review by Errol W Aberdeen, United Kingdom
Family holiday
Lovely hotel. Fantastic pools. Family room too small for a family of 5 as advertised but delux room was great. Staff very helpful.
Nice hotel
Amazing to look at, very busy. Dining hall is very overcrowded and waiting 20 minutes to get a drink after waiting 10 minutes for a table isn’t what I’d call good service.
