Gloria Serenity Resort

Extremely Disappointing Experience at Gloria Serenity Resort

We are currently staying at Gloria Serenity Resort in room 2215, and today is only our fourth day. Unfortunately, we already feel compelled to leave this review because our experience has been far below what we expected from a luxury hotel.

From the beginning of our stay, the service has been extremely disappointing. The waiters frequently ignored us, walked past our table several times without asking if we wanted to order drinks or needed anything, and we often had to wait a very long time before anyone came to serve us. This happened repeatedly throughout our stay and was not just an isolated incident.

We also repeatedly had the impression that other guests, especially Turkish and Russian guests, were served much faster and received more attention than we did. This is, of course, only our personal impression based on several different situations, but it made us feel unwelcome.

Yesterday we visited the 24/7 Restaurant. We were the only guests there, yet we still had to wait around 20 minutes before anyone came to take our order. We ordered a burek, which then took approximately 25 minutes to arrive. If it is freshly prepared, that is completely understandable. However, a simple explanation or apology would have been appreciated. Instead, we were left waiting without any information.

Last night we also visited the Japanese restaurant, for which we paid €50. Unfortunately, this experience was disappointing as well. As a couple, we were seated at a small table in the middle of the restaurant where guests and staff were constantly walking past us, while another couple was given a spacious table for four with a comfortable bench. We found this difficult to understand.

There were also small details that should not happen in a hotel of this category. We ordered some of the same dishes, yet my plate was missing items such as wasabi and ginger. Mistakes happen, but in a luxury resort you expect more attention to detail.

My water glass also remained empty for a long time even though several waiters repeatedly walked past our table. One waiter even asked another waiter to refill it. The other waiter replied something in Turkish, but my glass was still never refilled.

This morning was another disappointment. We wanted to use the gym but were refused entry because I was wearing clean hotel slippers instead of sports shoes. I fully understand and respect hotel rules. I was not planning to use the treadmill or any cardio equipment and only wanted to do weight training. My disappointment was not about the rule itself, but about the unfriendly and disrespectful way we were treated.

The most frustrating part is that today is only our fourth day, and we have already experienced so many disappointing situations. We still have several days left of our holiday, but unfortunately the service so far has left a very negative impression.

We have stayed in several luxury hotels in Turkey before, and none of them has disappointed us as much as this one. That is why we were especially surprised that the service here falls so far below the standard we expected from a luxury resort.

We sincerely hope that the management takes this feedback seriously, investigates these issues, and improves the level of service so that future guests receive the luxury experience that this hotel promises.

We had a delightful at the serenity resort. Hotel and facilities are clean and to a very high standard. The food is great, if like me, you are not a fan of a buffet style meal. The Estela à la carte is delicious with great views from the terrace area all the staff across the resort work tirelessly and especially on our first night made us feel very welcome.

Our room was to a high standard with minibar restocked daily. Ariffe (apologies if I’ve misspelt her name) looked after our room and did so to a great standard.

We spent a lot of our time at the Olivium pool and the staff there were very attentive. Cocktails were brilliant, highly recommend a paloma.

It was the perfect week away with the family and we have left relaxed and recharged. We will most certainly be back.