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- Ela Excellence Resort Belek
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Ela Excellence Resort Belek
Turkey, Europe
Belek
A one-of-a-kind holiday paradise nestled in Belek, Antalya's beautiful nature and the mesmerising blue of the Mediterranean. Antalya Airport is at 34 km away from the hotel. The resort has a beachfront location, it features a spa and a Turkish bath, and there is a mini golf, table tennis pool games and more.it offers nine restaurants with a variety of modern and traditional cuisines. The large number of restaurants, and bars at the hotel are true culinary delights, gathered traditions and flavours from around the world under one roof. Customers can delight themselves on the sun loungers next to the outdoor swimming pool area that includes five water slides and four water parks, or take refreshment in the pool bar. The hotel is the perfect place to enjoy family activities and hotel amenities with exotic views and exciting activities. It is the perfect choice for any vacation; the hotel boasts spectacular beaches, outstanding service, and thrilling activities.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this Mediterranean property include complimentary wireless Internet access, concierge services and babysitting (surcharge).
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wi-fi
- Car hire*
- Secure parking
- Room service*
- Laundry service*
- Medical service*
- Babysitting service*
- Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent9,346 reviews
Excellent
83%
Very Good
9%
Average
4%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Just avoid overall
My family stayed at Ela Resort from 22 September to 2 October 2026. We had problems on our previous visit but decided to return, assuming it couldn’t be worse. We were wrong.
Booking and check-in. We booked three rooms, one for my family and two for my parents, and asked to be placed close together. On arrival (2 hours before check-in time) we requested early check-in. We were told it would cost €300 per room, but that if I had cash, they would accept “whatever amount” I had. I paid, and we went to lunch. An hour later only two rooms were ready. We then discovered the rooms were spread across the property. Nobody had told us, despite our request.
The room. These were minor issues compared to what came next. Our room had a faulty toilet, and the sewage smell filled the entire room. We had asked for a bed for our child. The mattress they brought was moldy and filthy, and the replacement was no better. (Lesson learned: take photos. We didn’t think we’d need to.)
Trying to get it fixed. We asked reception to move us and were told to wait for management. Only after I raised it several times did Guest Relations promise to sort it out. An hour later they said no rooms were available. The next day there was no follow-up at all. When I went back to reception, they had no record of my complaint, and I had to explain everything again. By evening, Guest Relations offered a room in the old main building, even further from my parents. We had specifically booked the renovated section because of the outdated rooms and cold hallways we experienced there last time. After I explained this, they stopped responding.
Being held to the booking. On day three I asked to leave for another hotel. Only then did the Director of Guest Relations meet with me. She didn’t know why I wanted to leave, so I explained everything a fourth time. She then offered a room in the renovated part. By that point I simply wanted to go. She told me the hotel had no say in this and that I had to take it up with my tour agent.
That turned out not to be true. My tour agent showed me the hotel’s own correspondence. It said that because I had refused the room change on day three, there would be no refund, and that leaving would mean paying for the remaining seven days anyway. After that, the hotel didn’t contact me again. My messages to the director and through the hotel app went unanswered. Reception repeatedly said someone would call my mobile. Nobody did. In the director’s own words, I was one of about 2,000 guests and she couldn’t spend more than ten minutes on me.
Food and service. Both have noticeably declined since our last visit. The food is worse, and so is the service in general. Decent service depends on tipping your waiter every time. If you forget to bring cash, you get a disappointed look and little else. The staff seem worn out, and it’s often quicker to get your own tea than to wait for someone to bring it.
Result. Ten days of our family vacation spent in a room that smelled of sewage, with management fully aware of it, plus food and service that have clearly gone downhill.
I’ve stayed at many hotels over the years, and 3-star properties have treated me far better than this. If you’re considering Ela Resort, especially as a returning guest or with family, please choose somewhere else.
Our favourite all inclusive in Turkey
Hotel has been beautiful. Our assistance mehtap has been fantastic, so helpful and informative. Rooms have been clean, modern and amazing views of the resort. The kids have had the most fantastic time at the kids club, slime activities, painting and playing in the soft play. The girls in the kids club were so warm and welcoming towards the children, and made me feel like they were safe leaving them there on their own but supervised. The food is literally the best we have ever had at an all inclusive resort. The options have been endless and the kids have loved getting ice cream and cake everyday from the patisserie. The shows have been top tier, I would say the equivalent of west end shows every night, and the kids have loved the kids entertainment and discos. After the kids entertainment we loved watching the live music and Ozcan went above and beyond everynight preparing our drinks and table before we even got to the pool bar. The waiters couldn't do anymore for you either, the boys on the rollerskates every day topping our drinks and snacks up before we even ask. The beach was absolutely stunning, every where is a photo opportunity. The kids loved the slides and the day time entertainment Jenga. 1000% we will be coming back next year with our 3 children. Amazing 10/10
Misrepresented Room Category, Broken Amenities, and Refusal of Early Checkout Refund
Misrepresented Room Category, Broken Amenities, and Refusal of Early Checkout Refund
We booked and paid for a Superior Sea View with Jacuzzi at Ela Excellence Resort Belek from September 28 to October 3. What we received was a low first-floor room overlooking a grass lawn with no sea view, and a completely broken, inoperable jacuzzi. Beyond the room misrepresentation, basic resort services were severely lacking—housekeeping neglected essential room care, a simple request for pillows took 9 hours to fulfill, and there was a complete absence of pregnancy-appropriate accommodations for my wife despite prior notice. When brought to management's attention, Guest Experience Manager Sivilya and Manager Haci acknowledged the issues and offered a last-minute room change on our departure day. However, after failing to deliver the core paid contracted amenities, they formally refused to authorize a cash refund for our unused nights. Because the resort failed to provide the paid room category and functioning facilities, we surrendered our keys and checked out early on October 1st at 3:45 PM. Despite leaving two days early, management refused to cooperate with Expedia to refund the unrendered nights. A luxury 5-star property should honor its contracted room categories and take responsibility when basic amenities do not function. Potential guests should be aware of room category misrepresentations and non-existent service recovery.
An Exceptional Stay at Ela Excellence Belek – 2026
All westayed at Ela Excellence Belek in 2026 with a group of friends travelling from England, and the experience was, overall, genuinely exceptional.
From the moment we arrived, the level of service was immediately apparent. The staff were consistently warm, attentive and professional without ever becoming intrusive, and there was a clear sense that considerable thought had gone into making guests feel both welcomed and well looked after.
A particular mention must go to our guest assistant, Mehtap, who was outstanding throughout our stay. Her ability to communicate fluently in both Arabic and English was extremely helpful, particularly when coordinating requests and ensuring that everything ran smoothly for our group. More importantly, she was exceptionally attentive, approachable and proactive, often anticipating what we needed before we had even asked. Her professionalism and genuine warmth made a significant contribution to our overall experience.
The resort itself is beautifully maintained, with extensive grounds, excellent facilities and a particularly impressive beachfront setting. There is a wonderful balance between the scale of a large luxury resort and the more personal atmosphere you would normally associate with a smaller, high-end property. The restaurants and bars offered plenty of choice, and the overall quality of the food was very good.
What particularly impressed us was the attention to detail. Whether it was the efficiency of the service, the cleanliness throughout the resort, or the willingness of staff to accommodate individual requests, there was a consistent sense of professionalism. Travelling as a group of friends, we also appreciated the variety of options available, as there was always something to do without the resort ever feeling overwhelmingly busy.
There are, inevitably, small areas where expectations could be even better aligned with the hotel’s positioning as a luxury property, particularly around some aspects of the à la carte dining experience. However, these are relatively minor observations within what was otherwise a thoroughly enjoyable stay.
For us, the greatest compliment is that we would happily return. Ela Excellence successfully combines an impressive range of facilities with genuinely thoughtful service, and it provided exactly the kind of relaxed, high-quality holiday we were looking for.
Highly recommended — and a special thank you to Mehtap for making our stay even more enjoyable.
Review by haydarj2019 Harpenden, United Kingdom
Brilliant week away
We had a lovely weeks stay, very friendly + attentive staff and overall a fantastic time, would highly recommend. Kadriye was fantastic at the bar on the Pier!
