Rixos Sungate

⭐️⭐️⭐️⭐️⭐️ Rixos Sungate Antalya – An Amazing Family Holiday ❤️

Hi everyone,

We’ve just had a lovely stay at Rixos Sungate Antalya, and I genuinely wanted to take a few minutes to write this review because I think when people go above and beyond, they deserve to be recognised.

Our holiday was originally booked for the 1st, but sadly, we couldn’t travel because our little girl was poorly. We rebooked for the 8th, and when we arrived, the manager seemed a little confused at first, asking whether we were supposed to have checked out already. We explained what had happened, and although he said the money had already been received and couldn’t be refunded, he kindly offered us a suite on the house instead!

Honestly, what a lovely gesture. We really weren’t expecting that, and it was such a fantastic way to start our holiday. ❤️

The staff really make this place special.

From the moment we arrived, everyone was polite, friendly and helpful, always greeting us with a smile. But there are a few people I particularly want to mention.

🌟 Kenneh – Turquoise Restaurant

Kenneh was absolutely brilliant.

Our daughter is only two and can be a little fussy with food. For whatever reason, Kenneh seemed to pick up on this and went to the back to get her some yoghurt and fruit, which she absolutely loved.

Now, I know it might sound like a small thing, but as a parent, these little gestures mean so much. We hadn’t even asked him to do it. He simply noticed and went out of his way to make sure she had something she would enjoy.

That’s the sort of service you remember long after your holiday has finished. Kenneh, thank you! 👏❤️

🌟 The lovely lady in concierge

I’m so sorry I didn’t catch your name, but we had the pleasure of meeting a lovely lady from Russia working in concierge.

She was so bubbly, friendly, polite and helpful, always smiling. We wanted to arrange a car for a cable car excursion, and she sorted it out for us so quickly.

Nothing seemed too much trouble, and she made the whole thing so easy. Thank you for being so lovely!

Teppanyaki How can I forget the guy from the Teppanyaki? What an entertainer? I forgot his name but I do recall he said he was from the Philippines food is delicious very caring laughed and joked very entertaining and overall outstanding experience. Not for the food was ultra delicious.

🌟 Ebru Yildiz

Another special mention for Ebru, who checked in with us every day to make sure we were happy and had everything we needed.

She was always so sincere, courteous and kind. You could tell she genuinely cared about making sure we were enjoying ourselves, rather than simply doing her job.

Ebru, thank you for looking after us so well. It’s people like you who make such a difference to a holiday. Outstanding service! ❤️

🏝️ The resort and facilities

Honestly, the facilities are fantastic. Everything felt well looked after, and the cleanliness throughout the resort really stood out.

The restaurants, bars, pools, Rixy Club and children’s facilities were all immaculately clean. With a two-year-old, cleanliness is particularly important to us, so this was a massive positive.

And the kids’ shows, kids’ clubs and water park… where do I even start? 😂 There is so much to keep the little ones entertained, and it’s lovely to see a resort that caters so well for families while still offering that luxury holiday feeling.

We genuinely had such a good time.

❤️ Overall

What I loved most about Rixos Sungate wasn’t just the facilities or the beautiful resort. It was the people and the little things they did to make our stay special.

From the manager’s kindness when our travel plans went wrong, to Kenneh going out of his way for our daughter, the concierge arranging our excursion and Ebru checking in on us every day, these are the things that really stand out.

Anyone can provide a nice hotel, but it’s the people who make you feel welcome and cared for.

A massive thank you to everyone at Rixos Sungate who helped make our holiday so enjoyable. And if management happens to read this, please recognise Kenneh, Ebru and the lovely lady in concierge. They really do deserve the praise.

We came away with some lovely memories, and we’re already planning our next trip back! ❤️✈️

Highly recommend Rixos Sungate Antalya for families looking for great facilities, cleanliness, fantastic entertainment and, most importantly, genuinely lovely people.

Thank you, Rixos Sungate. We can’t wait to come back! 🌹

We recently stayed at the Rixos Sungate as a couple. On first impression, the hotel grounds are massive, stunning, and kept spotless. Since we visited in October, we expected the pools to be very cold (which they were!), so we made the most of the sea, which was much warmer and lovely to swim in. The drinks throughout the resort were also very enjoyable. ​However, our experience with the room and the main dining fell far short of expectations for a resort of this standard. ​The Room & Hygiene Issues We were allocated a room that felt dark, dingy, and quite outdated. The amenities were basic, with no dressing gowns supplied. The TV had almost no English channels—not even BBC World News—and because the TV set was so old, the audio/language drop-down option others mentioned didn't work for us. ​We decided not to dwell on the room, as we planned to spend most of our time enjoying the grounds and pools. However, on our seventh and final day, I misplaced an item of clothing and asked my husband to pull the beds apart to check between them. To our horror, under the bed we found old pacifiers/dummies, bottle caps left by previous guests, old sweets, and a thick layer of dust. Finding this level of filth on our check-out day was truly disgusting. Had I discovered this earlier in the week, I would have immediately requested a room change, if not left the hotel altogether. ​Dining Experience The main buffet was a real struggle—it was chaotic with a lot of pushing, and the food was lukewarm at best rather than hot. Choice was quite limited unless you were looking for pastries, pizzas, or stews. ​On a positive note, the à la carte restaurants were outstanding. Courtesy of the Guest Services team, every à la carte experience we attended was brilliant, featuring high-quality food, generous portions, and great service. They were definitely the culinary highlight of our stay. ​Overall While the outdoor setting, drinks, and à la carte dining were wonderful, the severe lack of hygiene under the beds and the outdated room condition really ruined what should have been a seamless holiday. Deep cleaning in the guest rooms needs urgent attention