- Turkey Holidays
- Avsallar
- Utopia Resort and Residence
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Utopia Resort and Residence
Turkey, Europe
Avsallar
When you stay at Utopia Resort & Residence in Alanya, you'll be by the sea, within a 5-minute drive of İncekum Plajı and Sealanya. This beach hotel is 13.3 mi (21.4 km) from Kleopatra Beach and 15.1 mi (24.3 km) from Alanya Aquapark. Pamper yourself with a visit to the spa, which offers massages. You can soak up the sun at the private beach or enjoy other recreational amenities including an indoor pool and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, babysitting (surcharge), and an arcade/game room. The complimentary beach shuttle makes getting to the surf and sand a breeze. Featured amenities include complimentary wired Internet access, a 24-hour front desk, and multilingual staff. Free self parking is available onsite. Satisfy your appetite at one of the hotel's 3 restaurants. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM. Make yourself at home in one of the 368 air-conditioned rooms featuring minibars and LED televisions. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and complimentary bottled water.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an indoor pool and a steam room. Additional features at this Mediterranean hotel include complimentary wireless Internet access, babysitting (surcharge) and an arcade/games room. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Facilities
- Sun loungers
- Children’s swimming area
- Private beach area
- Luggage room
- Garden
- Multilingual staff
- Babysitting service
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,682 reviews
Excellent
83%
Very Good
7%
Average
4%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
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The hotels were amazing, everyone from the personal was great with us. Especially the animators.
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Today last day but ee like turkey we like it this hotel
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Everything is good, the food and drinks are tasty, and the entertainment/animation team is very good.
Love
Love this resort ,good food ,good animation team ,sea is good cemre and kaan are real sweat people and very fun
Review by Queen_Mayke Drunen, The Netherlands
11111111
A Big Disappointment – Beautiful Appearance, but Poor Hygiene and Room Maintenance
The hotel makes a good first impression. The welcome at the entrance is lovely, the reception area looks beautiful, and the restaurants and bars are excellent. There is a wide variety of food, plenty of desserts, and a good selection of drinks. The location is convenient, with a market about a 15-minute walk away where you can go shopping. Unfortunately, that is where most of the positive impressions end.
The condition of the rooms and hygiene are terrible. Although the rooms are cleaned, the cleaning is incomplete and careless. There is mould in almost every corner of the bathroom, the toilets do not appear to be cleaned properly, and the mirrors are so dirty and smudged that you can barely see yourself in them. The bed linen is also disappointing, with some sheets having holes in them. You would not expect this level of hygiene from a hotel where you simply want to relax and enjoy a comfortable, clean stay.
Every time the room is cleaned, something is forgotten. Sometimes the drinking water is not replenished, and other times the towels are not changed. When we arrived at the hotel at around 9 p.m., there was not even any toilet paper in the room. Reception staff told us that we could call them using the room telephone if we needed anything, but it turned out that the phone did not work. As a result, we had to walk to reception every time we needed something and ask for it in person. This should not be acceptable during a holiday.
The area around the main swimming pool is also poorly maintained. The sun loungers are soiled by cats, food scraps and bones are left lying around the pool, glasses containing water are abandoned in the bushes, and the sun loungers do not appear to be cleaned regularly. There is a clear lack of cleanliness and supervision to ensure that the pool area remains pleasant and hygienic.
The restaurants and bars are much better, and I have no major complaints about them. There is a wide choice of food and desserts, and plenty of drinks. However, it is not entirely clear why some drinks at the bars are included in the price while others require an additional payment. Guests should be given clearer information about which drinks are included in their stay.
Overall: The hotel looks beautiful from the outside, the reception area makes a good impression, the food is good, and the location is convenient. However, the condition of the rooms, the mould, the inadequate cleaning, and the neglected pool area completely ruin the overall experience. A beautiful appearance cannot make up for a lack of basic cleanliness and hygiene.
If you value clean rooms, a well-maintained bathroom, and a hygienic environment, I would not recommend this hotel. I would definitely choose a different hotel next time.
