White Gold Hotel and Spa

We were very pleased with the hotel, everything was great, only the food could have been a little more varied, the animation team was also very good, having different entertainments every night, our holiday was very high quality and beautiful, especially Sinem Buse and Kürşat, we made very good friendships, we hope to come again next year:)

This hotel is NOT a 5 star hotel. More like a 2 star. where do I start. On arrival we were literally dumped on the pavement by the private taxi. No bell boy to take the luggage up the steps. fortunately the man in the shop helped take our bags to reception. I have never been to a 5 star hotel and had to carry my own luggage. We got checked into the hotel and the man on reception showed us to our rooms, well he took us to which i can only describe as the dungeon. He opened the patio doors and in front of us was an 8 foot wall and above it was a disco. We declined that room and was told if we wanted to upgrade we would have to pay 180.00 euros in cash. We managed to get him down to 150.00. We were also told there was a deposit for the safe in the room, which we did not pay. Also we were informed that if you loose your towel its 10.00 euros same applied for the room key, and if the sheets or towels got marks on that we would get charged to replace them. We took our own luggage to the upgraded rooms and went to the bar as we had missed the restaurant due to a delay with an accident on the motorway. Sat there having a chat and a drink, went to the bar to get another drink and the bar had closed. This was 11.00 pm, what hotel bar in turkey closes at 11.00pm.

I got in the shower the following morning and the shower did not stay in the cradle. the patio doors did not lock, so this was reported to reception and have to say this was sorted very quickly. The rooms are cleaned every day but look old and tired. Bathroom is clean but looks grubby.

That morning we went to breakfast, no bread for the toaster and when we asked for some the member of staff rolled his eyes. Anyway the long and short of this was that the bread got stuck in the toaster so we gave up. In the evening we usually like to have a drink in the bar before dinner. Went to the same bar and it was closed doesn't open until 9.00 pm so we went to the restaurant bar where he had to sit on the sun loungers as there were no tables to sit and have a drink. Clearly not enough tables for the amount of people in the hotel. We did this one more breakfast and evening meal then decided enough was enough and eat out for the rest of the holiday. The food served in the restaurant was either luke warm or cold and consisted of the same thing every night. I thought we would be safe with the chips, even they were cold!! Even the salads got boring

There was only bar to go for a drink and if it rained you had no choice but to try and get a table under the cover was the restaurant.

Most of the staff here are rude and when you ask for something they roll their eyes and look very grumpy. A simple request like a wine in a tall glass so that water could be added and you would have thought we had asked for the world. When it was nice and sunny the pool was packed, again not enough sun loungers for the amount of people in the hotel. the beach was the same.

The area of this hotel was lovely for us as there were plenty of restaurants and shops, unfortunately the hotel was not what we were expecting and extremely disappointing and will not be returning. The hotel needs knocking down and re building