Tac Premier Hotel and Spa

We checked into TAÇ Premier Hotel & Spa and left only a few hours later. We were assigned room 2106, and our experience was extremely disappointing. The hotel was far below the standard we expected. The room and common areas did not appear properly maintained, and the overall level of cleanliness was unacceptable. We were particularly concerned about hygiene and sanitation. The food quality was very poor. The selection was limited, presentation was unappealing, and the dining area did not look clean or well organized. The service was equally disappointing. Staff showed little interest in helping guests, and customer service was far below what should be expected from a hotel of this category. Another major issue was the noise. The hotel was extremely loud, making it impossible to relax or enjoy the stay. Because of the poor hygiene, low food quality, disappointing service, and excessive noise, we decided to leave the hotel after only a few hours and find alternative accommodation. Unfortunately, we cannot recommend this hotel and would not stay here again.

2 adults- 50 yes 1 x 9 year old

Arrived really late and the welcome was so disappointing. No aircon in the lobby overnight. The night manager didn't have a record of my daughter and instead of explaining what was happening he ignored us. It was eventually sorted but customer service skills were seriously lacking. After that - all the staff were amazing Highlights - animation team. Pool bar guys and the waiting staff/ cleaners all worked really hard. Food was great. Lots of choice. Room was kept really clean

Negatives The pool is deep - all the way round- not suitable for children. Limited sunbeds Pool in the shade 60% day

We were interrupted with people coming in from clubbing every night so it's not a child friendly hotel.

The staff really make this place as they all worked really hard in 40+degrees heat.

We arrived at the hotel at around 10pm, even though check-in was from 2pm. We were travelling with our 6-month-old baby, so we expected to be able to settle into our room straight away.

Unfortunately, we were told that the air conditioning needed checking and that this would take around two hours. We were then told there wasn’t a suitable room available for two guests and had to wait until another guest left before we were given a room. When we eventually received the room, it was dirty and clearly had not been properly prepared.

Communication was also a major challenge, as some of the staff spoke very limited English. This made it difficult to explain problems or ask for help.

One particularly upsetting incident involved my daughter’s personal item being removed from the bed. When we asked the hotel to check the rubbish in case it had accidentally been thrown away, the language barrier made it very difficult to explain what had happened and get assistance. This caused unnecessary upset for my daughter.

The food was disappointing, with limited choice that suited English tastes, and the all-inclusive drinks selection was also very limited.

The pool was not very family-friendly, as it was very deep throughout and there was no shallow area suitable for young children.

We also went on a jeep safari during our holiday and unfortunately became very unwell afterwards, with what we believe was food poisoning. It was absolutely horrendous and made travelling home extremely difficult and unpleasant. This was a particularly awful way to end the holiday.

Entertainment was also quite poor. During the day there was mainly darts, and the evening entertainment was very limited. During our stay, there were only two nights of karaoke. We expected a better variety of entertainment, particularly as this was an all-inclusive family holiday

To be fair, the hotel did make a gesture by giving us a free fruit bowl and a bottle of wine. We appreciated the gesture, although as we were staying all-inclusive, these didn’t feel like particularly significant extras.

On the positive side, the snack bar and cake bar were okay, and the hotel was in a good location, which was one of the better aspects of our stay.

Overall, our experience was very disappointing, particularly as we were travelling with a young baby. There are several areas where the hotel could improve, including room preparation and cleanliness, communication, food choice, drinks and family-friendly facilities.

Been travelling to Turkey for many years and this has put a dampener on retuning to this area. After you have saved and looked forward to family holiday all year.