Riviera Zen Hotel

Nice hotel , close to the beach. Clean rooms, very good food, friendly and helpful staff. Close to a lot of Alanya tourist attractions.Recomended.

Very nice all-inclusive hotel by the beach. Literally just a few steps away from the famous Kleopatra Beach. This hotel is Adults Only, which makes it nice and quiet. Food is great and every meal is a pure pleasure. Rooms were spacious and tidy. Atmosphere at the hotel was always nice and staff very friendly. Great value for your money! Only bad thing was that the beach bar/sunbeds weren't included at the all-inclusive.

I would like to start with this this a very very very clean hotel. Public areas and rooms are modern and kept very clean.

Food is what you expect...diffrent everyday edible.

But...other reviews are right with what they say. They will put you in a room with a view and tell you its for free the first night but if you want to stay in that room for the rest of your stay you will need to pay 30 euro a night! Just makes more work for the cleaners that.

I asked for a room on a high floor at the end of a corridor near no lifts or stairs as im a very light sleeper i couldn't care less about the view but the receptionist insisted we only have this room for 1 night and will need to move rooms the next day which is fine as this room was directly opposite a lift and I begged him for a room at the end of the hall on a high floor for when we moved rooms. This seemed to be impossible to accommodate! So insted I ended up on a lower floor with the loudest upstairs neighbours!!!! I had to go up and ask them if they could quiet down and they did apologise  but continued to bang every footstep!

I even messaged the hotel 5 days in advance just to ask if they could help me out, and they replied, "we have noted your request," only to have done the complete opposite.

This complaint could have all been avoided if the hotel could accommodate their guests' requests and not make us pay to be on a high floor. I diddent care if my room was facing a wall or a bin shed. i just needed a room so no one was above me or near any lift and the end of a hall!

Arriving quite late, we were given a packed lunch, which was very kind of the hotel to do this. Howewer there was a man who insisted he took our bags to the room and hovered in our room blocking the door and I kept saying thank you and I relised hes waiting for a tip!.. I belive tips should be given if I feel the service I have been provided ither helped me out or was a genuine nice gesture...not to be begged for...when we moved rooms the receptionist suggested he took our bags again to which i quickly refused! I would of happily give a tip if they could of honoured my request. But not to of done the opposite.

Overall the hotel is a lovely hotel!