Grand Kaptan

Brilliant hotel we have came here as a family nof four and kids absolutely loved ever min of it

We had brilliant week with my daughter at this resory the all inclusive service was top notch I will love to come back again with the rest of my family staff at the beach restaurant and Alacarte restaurant was excellent chef Saban and lovely waiter Battal Mehmet Cuma and Nuri charming and made our stay unforgettable. Also very helpful reception team and a very helpful Lady Elvira who made our stay confortable and enjoyable. The guest manager who gave us a tour of the restaurant beautiful lady with a big smile 😊 I recommend this resort’s will have the best service foods are delicious so much to chose from and massive fresh salads display. Everyday different foods and dessert.

The hotel is okay overall, but there are several things that pull it down. The rooms were fine and the rest of the hotel was also acceptable. The food was a bit above average, but with far too many repetitions – it quickly becomes monotonous. The drink selection was unfortunately disappointing. There were only 4 cocktails, all poorly made, served with lukewarm soda, almost no ice, and in warm glasses. The pool in the aquapark was the biggest issue – the water was almost milky in colour and looked so dirty that we didn’t feel like swimming there. The staff generally seemed a bit grumpy and disengaged (maybe they’re just very serious). The animation team, on the other hand, was really nice and friendly – except for the manager, who came across as arrogant, clearly favoured Turkish guests, and wasn’t very kind to his own staff. Another manager even cut in front of me in the queue and acted like he was much more important than the guests. We didn’t have a bad holiday, but the standard isn’t high enough for the price. If I ran the hotel, I would get out of the office a bit more and get a grip on the basics – cleanliness, service, and quality in both food and drinks.