- Tenerife Holidays
- Puerto de Santiago
- Landmar Costa Los Gigantes
1/71
View 70 Photos
Landmar Costa Los Gigantes
Spain, Europe
Puerto de Santiago
Nestled in the heart of Puerto De Santiago, this is an ideal spot from which to discover Tenerife. The hotel is 10 minutes from the impressive Los Gigantes cliffs. The hotel is ideal for families, offering marvellous views over the Atlantic Ocean and the Island of La Gomera. The excellent climate the island enjoys year-round has turned this into an extremely popular destination with holidaymakers.
The Local Area
Tripadvisor Reviews
4.0 Very Good11,241 reviews
Excellent
50%
Very Good
32%
Average
11%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Wonderful family holiday
We stayed at the hotel from the last week of August until the 12th of September, and overall, we really enjoyed our stay. We would recommend this hotel to everyone! The wonderful staff truly made our trip extra special, and we are so thankful for all the care we received.
Outstanding Staff & Entertainment: The Animation Team: Sofia, Alex, Oscar, and Nico were incredible. They brought fantastic energy to the kids' discos, keeping them full of rhythm, and they ran what is easily the best adult entertainment we have ever experienced.
Sofia (Landi Club): She made our daughter's stay magical. Sofia went above and beyond to ensure her needs were met and made every activity so fun (which sadly not all other ladies did as much). She spoke fluently in so many languages that all the children just adored her! Although she didn't speak Polish fluently, every single time we came to pick up our daughter, she surprised us with new words she had learned. I was just shocked by all the effort she put in.
Activities: The aqua aerobics featured modern, energetic songs, the cocktail-making sessions were great, and my partner loved the water sports. The team was always encouraging without ever being pushy.
Ferna (High Ropes): When our daughter got scared halfway through the high ropes course and wanted to quit, Ferna was amazing. He was calm, helpful, and cheered her up, ensuring she was okay after getting a bit upset that she couldn't quite reach one part with her legs. Great staff all around!
Photography Team: The roaming photographers were wonderful. We booked a full session, and the professional team knew exactly how to guide our poses so they came out even better. We ended up with gorgeous photos we will have for the rest of our lives, and the price wasn't too bad either.
Dining Experience Main Buffet: We loved the variety and the fact that the food was well-seasoned. While there were plenty of bland options available for children, there were also many tasty, well-seasoned dishes, and we always found a few bits we liked.
Themed Dinners: These were spot on! Each one had something special about it, such as fresh seafood, cheese pasta tossed right from the rind, freshly cut kebab meat, and a chocolate fountain.
Ciao À La Carte Restaurant: Unfortunately, this was a disappointing experience. While the carpaccio was very tasty and the chocolate and pistachio pizza dessert was spot on, the main courses fell short:
Never in my life had I eaten Frutti di Mare with tuna, which completely killed all the other flavors in it.
The calzone came out raw inside.
My daughter’s rosemary focaccia was just a pizza with rosemary thrown on it and a bit of olive oil in the middle.
We had to go to the buffet afterward because we didn't eat as much as we wanted.
Drinks & Refreshments Alcohol: The drinks were some of the best I've had. They used branded alcohol that tasted nice, and no one was skimping on the pours. I mostly lived on Martini with champagne!
Sunset Bar Tip: If you visit the sunset bar and ask for a barraquito coffee for a small fee, they will make you one—and oh dear, that was just amazing. I recommend everyone try it at least once.
Minor Drawback: The only complaint I could have was the lack of regular full-sugar Coca-Cola. They had Pepsi, but sadly all of them contained sweeteners, to which I have intolerances.
Location, Beach & Room Location: The hotel is in a good spot—about a 10-minute walk to Lidl, with a lovely little bakery/cafe next to it and a few small shops nearby.
The Beach: To get to the beach, you have to walk down the hill for a few minutes on smooth roads, which isn't as hard as I thought. However, walking back up with sand sticking to your body can be a little challenging! Next to the beach, there are more shops, and the black sand makes it quite special—though it is way hotter than any other beach we've been to. As you get in the sea, the waves are quite big, so be careful with the rocks being tossed at your legs.
The Room (Block J): Our room was spacious, always cleaned to a high standard, and offered a beautiful sea view. However, a big minus was that there were two single beds put together instead of one double, making it uncomfortable at night as the beds kept on moving away from each other even with wheel locks on them. Aside from that, in Block J, we had to walk up a few stairs or take a lift away from the busy pool, but it was the perfect location for us since we spent so much time there.
Special Shout-Out Thank you again to Sofia, Alex, Oscar, Nico, and Ferna, who gave everything they had and made this stay absolutely special!
Landmar los gigantes
The hotel entertainment was 💯 brilliant its none stop both night and day. We paid extra for sea view and was worth it the views were amazing. The food same as any other all inclusive kids and family were fine just me and husband not a fan of all inclusive. Drinks although they use branded alcohol drinks the Pop lets you down and the cocktail well were ready mixed. The location very hilly if we walked down the front we'd have to taxi back only 3-5 Euro well worth doing, the strip is few shop's and restaurants as really quiet not much to do unless for 45 Euro get a taxi to playa Americas or bus for 4-6 Euro.
Great family holiday
Thank you for giving us the opportunity to share how we felt about our holiday at your hotel. Overall, we absolutely loved it, had a wonderful time, and would definitely come back.
There were, of course, some downsides, although many of these are things the hotel cannot necessarily control. At weekends, there were a lot of people with very different attitudes and expectations. Some guests clearly did not realise they were staying at a family hotel. For example, there were people who became annoyed when children jumped into the pool and splashed water, even though this is completely normal behaviour for children at a family resort. There were also some families who took over large sections of the pools and would not let other guests use them, which was rude and unpleasant.
That said, I do feel there could have been more lifeguards around the pools to keep an eye on what was happening. This would have helped with some of the issues we experienced.
Another downside was the information we received from reception. We arrived very late on a Saturday night after a long day of travelling. As we were on a half-board package, we asked whether we could swap our breakfast for lunch the following day, as we wanted to make sure we had something to eat before going out and exploring the hotel and surrounding area. We were told that this was not possible, but we were reassured that breakfast was served until 11:00am. Unfortunately, this was not correct, as breakfast actually finished at 10:30am.
We were also told by reception that we could book certain activities through them, when in fact these had to be booked through the entertainment team. We were also told that, despite staying for 12 nights, we would not be able to have dinner at the à la carte restaurant. Again, this information turned out to be incorrect.
The reception staff themselves were very nice, friendly and their English was good. However, unfortunately, some of the information we were given was incorrect, which was disappointing and caused some unnecessary confusion.
On the positive side, the entire hotel was incredibly clean. You could see staff cleaning constantly, and the cleanliness really stood out to us.
The staff throughout the hotel were amazing. Although many of them did not speak much English, we completely understood this, as English is also our second language. Everyone was friendly, welcoming and always smiling, particularly in the restaurant.
The food was great every time. There was always something to eat, with plenty of choices and options, so you certainly won’t go hungry.
We especially loved the children’s entertainment and the different shows in the evenings. A very special shout-out to Sophia from the entertainment team. This lovely Italian girl made our daughter’s stay particularly special, and we are extremely grateful to her. Please look after Sophia because she is a real asset to the hotel. She made such a positive impression on our family.
The hotel is also in a great location, close to lots of shops. It is literally about a five-minute walk downhill, although of course you have to walk back uphill afterwards! There is also an arcade for the children and outdoor live music, which made the surrounding area really enjoyable.
Overall, we had a lovely holiday and would definitely return. The hotel itself, the cleanliness, food, entertainment and most of the staff were fantastic.
My main advice would simply be that some guests need to remember that this is a family resort. It is a large hotel with many, many people staying there, and children are naturally going to be children. If YOU are expecting a quiet holiday where YOU and YOUR children can have the pool entirely to yourselves, this probably isn’t the type of resort for YOU.
For us, the positives far outweighed the negatives, and most of the negatives were either related to other guests or incorrect information given at reception rather than the hotel itself. We really did have a lovely time and would happily come back.
Alex, Marta and Fernando make the holiday amazing
Alex,Marta and Fernando are really amazing make my holiday amazing. Alex is really amazing on sports events. Marta so cute the baby . The reception should be improve. But good animation team
Good activities
Great activity experience team, loads of activities for everyone, best one was the high ropes. Great experience with Alex, Fernando, Nico and martha, all the others were great too.
The reception was less good, they often gave inconsistent and incorrect information
