- Tenerife Holidays
- Puerto de Santiago
- BlueSea Lagos de Cesar

Situated in the heart of the village of Puerto de Santiago, this hotel is close to local bars, restaurants and only 400 m away from the spectacular black sands of the beach. The cliffs of Los Gigantes are only 1.5 km away, the National park of Teide can be reached within 30 minutes by car. The hotel features 24-hours reception, pool, children's pool, sun terrace, kid's club, fitness centre, beauty centre and hair dresser, restaurants and bars, conference room, badminton court, FREE WIFI is available in all areas and car rental. Accessible for persons with reduced mobility.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

We had only booked a 5 day stay....we had upgraded to a sea view.... a great decision imo, A/C was free but a charge for security safe. The hotel is very clean and staff are helpful and we never encountered any issues. Naria on the check-in desk was very helpful whenever we needed anything, also on the bar in the piano room / entertainment room Laura and Abril were very good at keeping the drinks coming Mojito's, Daiquiri's and anything else required. The onsite entertainment was displayed daily on a screen in reception. The restaurant staff are always there to assist if needed , the food was always of a good standard imo there is always something to fill your plate . Breakfast was continental , cereals or juice / coffee or hot bacon,beans,eggs fried or scrambled, hash browns and churros Salads, meats , cheeses, fish, chicken , lamb beef and pork were on offer over the 5 days we stayed. The sun terrace was great and the pool area was never too overly busy when we were there . (Opens at 10am)
The hotel is clean and the bed was comfortable. Bathroom need upgrading, cracked tiles, the flush mechanism came off in my hand. The shower mechanism also broken. The food is extremely bland and uninspiring. Also they start putting it out an hour before the dining room opens. I suspect this is what made me quite poorly. Probably the worst hotel we have ever stayed in. You have to pay a deposit for towels, a deposit for plastic drinks beakers, a deposit for the safe on top of a fee for the safe. Gym equipment wasn't working.
Honestly, I am so annoyed with this hotel. How is this a four-star hotel? I genuinely don’t understand.
The hotel offers food three times a day — breakfast, lunch and dinner — and I can truly say this is the worst food I have ever tasted. I have literally spat out my food at every meal because it is that disgusting. There is absolutely no seasoning and no flavour. I honestly feel like prison food would be a luxury compared to this.
My boyfriend had a croissant for breakfast that was rock hard and solid. He literally tapped it with a spoon and it wouldn’t even cave in. He then pushed his fork into it and it snapped — we actually heard a SNAP noise. How is that acceptable?
The only good thing about the food is the desserts, but how do you expect me to eat desserts for my breakfast, lunch AND dinner? 😂
We paid for all-inclusive at a four-star hotel, yet we have had to go out and buy dinner every single night because I simply cannot stand going without having at least one nice meal a day. What is the point of paying for all-inclusive if you cannot actually eat the food?
🛁 The bathroom
The bathroom is extremely disappointing. It is genuinely one of the worst hotel bathrooms I have ever stayed in.
The bath is ridiculously tiny. I am tiny myself, so it doesn’t really matter for me, but my boyfriend is a completely normal-sized person and he nearly slipped in the bath about four times because of how tiny it is. And he isn’t even a big person. The bath is just that small and awkward to use.
The showerhead looks like it came from the 1970s. Everything about the bathroom feels outdated and uncomfortable.
🏨 Overall hotel
Everything is outdated and dirty. Even the facilities around the hotel look like they have been left to disintegrate. For example, the ping-pong table has literally disintegrated. These are basic things that should be maintained in a four-star hotel.
The staff are a mixed experience. Some have been miserable and unhelpful, but I will say the reception staff have been amazing and helpful, and I really cannot fault them. They have been one of the only genuinely positive things about our stay.
I genuinely cannot understand how this hotel has a four-star rating. We paid for a four-star all-inclusive experience and that is absolutely not what we have received.
I have stayed in much cheaper hotels that have been significantly better than this. The food alone has completely ruined the all-inclusive experience for us, and having to spend extra money every night to go elsewhere for food is ridiculous.
Very disappointing and definitely not what I expected from a four-star hotel.
Where do I begin 2 days into our holiday we went out for a drink, came back at around midnight and we had never been told that they shut the doors at a certain time, we were left banging on the doors until we were finally let in, after 1/2 an hour. Rooms are clean but really need a refurbishment, bar is awful, no air-conditioning, staff are up and down, 2nd day of our holiday and already looking forward to getting home... DO NOT BOOK THIS HOTEL....
Really good location but thats about it
The food Was cold plates and glasses was all aways dirty the drinks machine was either ran out or to strong and undrinkable majority of the food was uncooked. eggs .pasta. rice
The pool was nice and was heated to a good refreshing temperature
The community areas was very clean and rooms was to just a but outdated
Room The was outdated but clean and was cleand every day the water pressure for the shower toilet flush was not very good either
The staff Was very rude I did complain at the main reception but was told the manager was out returned a few hours later and yet again was out so could not do anything
Entertainment There is entertainment but onky one person dose this and it was shocking I have seen better at school play
This is not a 4* hotel far from avoid as much as possible should be a 2* at best
