- Tenerife Holidays
- Puerto de la Cruz
- Sol Puerto de la Cruz Tenerife
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Sol Puerto de la Cruz Tenerife
Spain, Europe
Puerto de la Cruz
This superb hotel is situated at the heart of the tourist hub of Puerto de la Cruz. The property enjoys a prime setting at the north of the welcoming island of Tenerife just 150 metres from the sprawling Playa Jardin Beach. Guests will find themselves just 500 metres from the Plaza del Charco and the small fishing port of Puerto de la Cruz, while just 1 km from the hotel lies the world famous Loro Parque. Within walking distance from the establishment sits the seawater pools of Lagos de Martianez and the Playa Martianez. Patrons are greeted by warm hospitality, excellent service, exemplary facilities and impeccable attention to detail. This modern hotel offers a choice of leisure and recreational facilities for guests' enjoyment, to ensure that the entertainment needs of each individual are fully catered to.
Facilities
- Solarium *
- TV lounge
- Parasols
- Sun loungers
- Outdoor freshwater pool
- Show cooking
- Poolside snack bar
- Restaurant
- Bar
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good1,213 reviews
Excellent
16%
Very Good
32%
Average
27%
Poor
12%
Terrible
13%
Location
Cleanliness
Service
Value
Good outweighs the bad!
This hotel really has good sides and bad. Overall I had a lovely holiday here and considering the price I was happy. Pros - Breakfast was great! Dinner was hit and miss but lots of options! Air con in the rooms was amazing and the beds were super comfy! Local supermarket within 3 min walk. View from balcony was incredible. Room cleaned every day. Plenty of sunbeds around the pool, no matter what time you went to the pool. Cons- shower temperature went really hot to freezing cold and when showering a child this was tricky! The pool was closed for over a day due to maintenance. The pool is small and doesn’t allow any inflatables. Staff would close areas off during peak times of the day to mop the floors, this could be done early in the morning before most guests are awake instead of inconveniencing guests. Lifts are quirky, we were level 6 and lift wouldn’t open at level 6. Had to go to level 7 and walk down.
Great location no complaints here
Hello , just thought I’d leave an honest review from a British family of 5 travellers . Children age 7 to 14. You won’t beat the location if you like to be able to walk into the town ( which is full of shops and restaurants). Lovely Habour and to us we found everyone to be very friendly. The beach is beautiful literally just behind the hotel . Our room was clean , a bright white room with a traditional Spanish finish lots of space . The pool was perfect for my boys as we love to hit the town and use the pool for a few hours. Food was great for us lots of choice . Very tasty and always a fresh grill option too. Siam park was an hour and a half away and we organised via the hotel we loved it. We’re not big on entertainment so that didn’t bother us. If you want a smaller hotel that’s very well located then do book .
Faulty socket damaged my charger, and staff denied it
Our stay had a serious problem. When I plugged my laptop charger into a socket in the room, it made a loud noise and gave off a burning smell. I unplugged it immediately, but the pins were already damaged with visible burn marks. The plug of the room's television, connected to the same socket, had similar marks. We reported it, and a maintenance technician came and replaced a burnt component in the socket, which confirmed the fault. However, when we asked reception about the damage to our charger, the staff member blamed the age of our charger and was dismissive. It got worse: the technician later came to our room, denied having repaired anything, became aggressive, insulted us and slammed our door violently. Being treated this way in your own room is unacceptable.
Awful hotel
Very disappointing hotel experience during our holiday. The beds were extremely uncomfortable, with springs digging into us, and there were no proper duvets. For a hotel advertised as 4-star, it felt more like a 1-star experience.
After we had our room cleaned, we returned from a day out to find that the cleaner had left our door wide open, which was very concerning from a security point of view.
The reception staff were not helpful, and the food was awful. We also had to ask for drinking water during the evening meal, as it was not provided. Same food every evening.There was very little entertainment, and the hotel itself is extremely outdated and in need of refurbishment.
Overall, we were very unhappy with our stay and would not return to this hotel. It certainly did not live up to our expectations of a 4-star hotel.
Review by Paula P United Kingdom
Very disappointing Hotel
Location- quiet with few shops and lots of restaurants in the main square in town but absolutely not for children or younger adults. Hotel- v v basic rooms pool does NOT open until 11am and the bar service is slow. Food is very bland and basic so be prepared to eat out most nights if you want something nice to eat. Hotel area is extremely noisy first thing in a morning waking you up plus it’s opposite a big football pitch which seems to go on till going 10pm with lots of shouting and screaming. There is a beach in walking distance but it has nothing to do on it whatsoever and is not very inviting. If you are looking for a very basic chilled holiday then this is the place.
Review by Rachael C Manchester, United Kingdom
