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  • Tenerife Holidays
  • Puerto de la Cruz
  • Sol Puerto de la Cruz Tenerife

Sol Puerto de la Cruz Tenerife

TripAdvisor Review
Spain, Europe
Puerto de la Cruz

This superb hotel is situated at the heart of the tourist hub of Puerto de la Cruz. The property enjoys a prime setting at the north of the welcoming island of Tenerife just 150 metres from the sprawling Playa Jardin Beach. Guests will find themselves just 500 metres from the Plaza del Charco and the small fishing port of Puerto de la Cruz, while just 1 km from the hotel lies the world famous Loro Parque. Within walking distance from the establishment sits the seawater pools of Lagos de Martianez and the Playa Martianez. Patrons are greeted by warm hospitality, excellent service, exemplary facilities and impeccable attention to detail. This modern hotel offers a choice of leisure and recreational facilities for guests' enjoyment, to ensure that the entertainment needs of each individual are fully catered to.

Facilities

  • Solarium *
  • TV lounge
  • Parasols
  • Sun loungers
  • Outdoor freshwater pool
  • Show cooking
  • Poolside snack bar
  • Restaurant
  • Bar
  • Luggage room
  • Please note some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

Trip Advisor
3.5 Very Good1,206 reviews
Excellent
16%
Very Good
32%
Average
27%
Poor
12%
Terrible
13%
Location
Cleanliness
Service
Value
TripAdvisor Review
Dated but nice staff. Won't be returning

Communal areas such as pool area and lobby are clean and look new but rooms are appalling.

We stayed in room 312. On our second to last day the bathroom ceiling started leaking. Given the strong smell of urine I suspect it was the toilet from the room above. Yuck!! We informed reception immediately and they did absolutely nothing. We had to put towels on the floor and basically do without a bathroom for a day.

Location is quite good with bars and restaurants only a 10 min walk away. Loro parque zoo is only a 20 minute walk in the other direction.

The maids and staff working in the restaurant are fantastic and do a great job but the rooms are so dated, the floors so scratched, and the furniture so chipped and old that it never felt truly clean.

There are no extra facilities at the hotel aside from a pool and bar. "Entertainment " is provided on a night which is usually some singer with a casio keyboard.

Food in the restaurant is good and fresh but can be a little samey. If you only eat "english" food on holiday then you may struggle a little but I enjoyed it all.

Review by Paul9583 Walkington, United Kingdom
TripAdvisor Review
Sol Puerte de cruz 2026

This is not a bad hotel overall and there were some good points including Plentiful breakfast Clean pool and pool area Friendly and efficient staff Reasonable location However, it is not, as claimed, a four star hotel. The rooms are very basic and there are no in-room amenities. The lack of plug sockets(1 per room), no fridge to store snacks/milk. The airconditioning did not work and the door handle fell off. I would say this is a solid two star hotel.

TripAdvisor Review
Look wisely, you can do better

Simple 3 star hotel that I have viewed from private rental previously. As that was not available, I booked this dump! No fridge in room which u get even in 2 star accommodation! 1 x socket in room, bring an extension socket! Clean but worn, Went B&B as no lesser option. Breakfast usual cheap buffet affair that may appeal to some?’

Review by Cowzie Lochwinnoch, United Kingdom
TripAdvisor Review
Nice hotel

Stayed for a week beginning of March, check in was quick, we booked a room with balcony facing the city side, but when we got to our room, we had the end room on floor 1 which had a corner balcony with a view of the city plus round the corner we had a pool view with a partial sea view in the distance. The room was basic though spotlessly clean ,with a large double bed, which was 2 single beds pushed together, but they were very comfortable and we slept well all week. The bathroom was a decent size with a bath and shower, the water was piping hot which was great, though you need to be careful if you’ve got children with the hot water. The room had only 1 socket but we managed ok with that, there’s no fridge in the rooms which is a bit of an inconvenience, I used to buy a bag of ice every day and put it into a cool bag and kept my drinks in that. The maids came in every day to make the beds, and replace the towels, they were lovely fair play. We booked bed and breakfast and there was a really good variety of food to choose from. We did pay extra to eat dinner in the evening most nights- 34€ for the 2 of us which we thought was good value when you consider the amount and choice you had. The only negative thing I would say about the food, it wasn’t hot enough for my liking. The pool was lovely with plenty of sunbeds and the bar area was very relaxing with lots of comfy chairs to sit and relax on. Although the hotel is practically on the beach, it is still a good 15/20 minutes walk away from the main centre where most of the restaurants are and it’s around 20 minutes walk from Loro Parque which is definitely a must see, we had a fantastic day there. All in all we really enjoyed our stay at the hotel, just wish the weather could have been a bit better.

TripAdvisor Review
Lovely Stay - great location.

My partner and I just got back from a week here and had a truly wonderful time. We arrived at midnight due to flight times and the staff had left us a dinner to have when we arrived which was a fabulous touch.

We’ve seen mixed reviews and I think it’s fair to clarify -

  1. Yes it’s correct that it’s not 4* in terms of decor and quality of rooms/furniture. But anyone who has travelled 4*/expected that, must have had a clue based on the price of the hotel versus other truly 4* alternatives.
  2. It was spotless, the staff cleaned meticulously every day. Even saw the housekeeping staff cleaning the balcony rungs!
  3. The reception, bar, restaurant and housekeeping staff were all very friendly and super helpful.
  4. The location is fantastic.
  5. The half board option for food was varied and offered plenty of breakfast, dinner and dessert options. I’ve seen people complain about having to pay for drinks during the dinner service… the coffees and sparkling waters are €2… exceptionally cheap! Especially when comparing that to UK prices. So I’m unsure what the problem was here for those complaining.
  6. As someone who can’t sleep through even the hint of noise, I can confirm I slept better than I have anywhere else abroad. It was silent and the beds were extremely comfortable.
  7. The shower and bath water pressure were excellent and the water would get super hot if that’s your preference.
  8. The pool area and palm trees are well maintained and in May there were plenty of sun loungers available.
  9. The view of the sea/beach and sports grounds from our room was glorious.

The things we agree that could improve the hotel in certain areas would be having some music on in the hotel bar / pool area and just touching up the paint work around light fittings in rooms and ensuring cracked chairs on the balcony were replaced.

Other than that it was fantastic and we’d happily stay again!

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