- Tenerife Holidays
- Puerto de la Cruz
- Puerto Palace Hotel
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Puerto Palace Hotel
Spain, Europe
Puerto de la Cruz
This superb hotel is located in the district of San Antonio overlooking Taoro Park and just a 10 minutes' walk from the town centre of Puerto de la Cruz. The hotel is just 800 metres from the nearest beach and enjoys close proximity to the Lido Martiánez, charming restaurants, casino and entertainment parks. Enjoying its idyllic, sheltered setting at the foot of the famous Orotava Valley, the hotel is the ideal choice for travellers looking for a relaxing holiday close to the beach yet still at the heart of the action. The hotel greets guests with a warm, serene environment, exemplary service and attention to detail. Guests will be impressed by the hotel's stylishly-decorated rooms, conference spaces, leisure options and entertainment programme, as there is something to tempt every type of traveller.
Special Offers
The earlier you book the more you save! Book with us and save an additional 15% on your hotel stay.
Valid stays 01/11/2026 - 30/04/2027, if booked before 31/08/2026. Valid stays 04/01/2027 - 30/04/2027, if booked before 31/10/2026.
Early Bird Discounts are not combinable with each other but are in addition to any other offers or discounts. Not combinable with Long Stay Discount.
Save an additional 5% when you stay 21 nights or longer.
Valid for Stays 01/07/2025 - 30/04/2027.
Not combinable with Early Bird Discount.
Facilities
- Tennis
- Volleyball
- Massage*
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- TV lounge
- Children’s swimming area
- Sun terrace
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good1,778 reviews
Excellent
45%
Very Good
38%
Average
11%
Poor
4%
Terrible
2%
Location
Cleanliness
Service
Value
Lots to do in Puerto de la Cruz plenty of restaurants
Perfect location within walking distance if centre
Review by suziemidlands midlands
No atmosphere 3 star hotel
The hotel lacked 4 star service. The gym was outside the hotel and you had to pay €10 to use it each time, no discount as a hotel resident. The cleaning staff did very little in the rooms bar change the bins and towels. No kettle in the room. You had to pay extra for the safe in the room. The AC was not proper air Conditioning, we were lucky it was peak summer or we would have melted. No live entertainment at night. Very little atmosphere. Breakfast was 3 star at best, nothing too healthy to consume. The wifi in the room was very weak when if did actually work. While not the hotels fault, its good to know it's a 15-20 min treck to get down to the shore or to the square for restaurants and an uphill climb back to the hotel. There's only one Mexican restaurant beside the hotel, which has great food but they also do not open until the evening and also close on Tuesdays and Wednesdays. A very quiet location over all, with very little to do here. The mini golf area desperately needed a lick of paint, it was very weathered. Other than that, bar staff were lovely. Receptionist staff lacked basic person skills, and never informed us about anything in the vicinity of the hotel or near by. No room service available either. Bar food was very basic, frozen pizzas, toasties. If I go to Tenerife again I wouldn't stay here. Its also a 2 hour shuttle back to the south airport, something else to note if you are booking.
Quiet hotel in early season
Hotel is lovely pool area clean and large, it was really quiet and no fighting for sun beds, hotel decor lovely and modern, food was good we only had breakfast lots of variety, bar food not so good, frozen produce, great variety in drinks, rooms comfortable but I wouldn’t say they are 4* as no tea or coffee making facilities which was very disappointing, this would only be the reason why we wouldn’t return as you couldn’t hire a kettle or anything either, No air con either which we found strange in a year round resort, however they did provide us with a fan. Restaurants in town were nice, lovely longo steak house would recommend 5 euros in a taxi down there and around 7 back as very hilly, not much of a path, beach is awful big boulders couldn’t sunbathe or sit on there either. But it was just for a relaxing holiday we wanted by the pool with good food to eat out. We very rarely return to the same hotel as there is a big world out there, We would return for the quietness of it but not for the rooms unfortunately
Review by Louise S England, United Kingdom
Great!
A pleasant 4 night stay at Puerto Palace to visit family. The hotel was clean, the staff very friendly and helpful (shout out to Nicole the manager). We were half board and dinner and breakfast were buffet style and very good with a wide range of choices. Several swimming pools, two outside jacuzzi, plenty of sun loungers. Friendly and efficient bar staff and excellent entertainment- the female singer and her DJ on Friday night were brilliant. Loved it all and will definitely stay in PP again.
Cleaners are thieves!
I don’t usually write reviews but I feel like people should be prevented from coming to a place like this, especially if you are young girls. We didn’t originally book to stay in this hotel but our other hotel had maintenance issues so easy jet moved us to this hotel. I just want to start off by saying, from the first day of being here the staff were not welcoming whatsoever and were pretty hostile which made us not feel comfortable at all, everytime we spoke to them they made us feel dumb and spoke very patronising towards us. This could be due to the language barrier however you could tell from the tone of what they were saying. Please be aware if you are staying in one of these bedrooms, the cleaners are not afraid of taking your stuff. One day we came back up from the pool to find that our beds were not made and were still dirty, however the alcohol that we had bought previously in duty free had been stolen whilst being 3/4 full. They also did not remove any rubbish from our room and did not refresh our towels and when they did they gave us one. It’s not that I fully expect them to be cleaning all of our mess but it was a bit hard as there was no bin in our room. We are lucky because we did not have to pay the full price of what the hotel actually costs, but if we did I would be even more disappointed as it is not cheap and we were not treated fairly at all. On a positive note, this is a bed and breakfast and the breakfast was not half bad and had quite alot of options. On the other hand, the bar is extremely overpriced, you have to pay €2 for a liquid free cup with ice which I think is ridiculous. We are two 19 year old girls who have obviously gone to tenerife for the nightlife as it is well known for it, we had pretty bad experiences in bars and clubs and we would then arrive back to the hotel just to find out we are locked out? The night before, a particular staff member clearly had a problem with us and was telling us to shush when we were just having a conversation after coming back in from a night out, I don’t know if these two things correlate as this did not happen any night before but it could have been a factor. The pool is also pretty cold, it is definitely not 25° as it says. The wifi is also dreadful and only connects whilst you are in the bathroom or balcony. Overall I would NOT recommend Puerto Palace to anyone unless you are abive the age of 60, however this could still be a problem as this hotel is far away from any beach or shop and is very hilly which is another downside so you may have to get a taxi from place to place. It is a shame because it could be a nice hotel if these small adjustments were made, there is definitely potential.
