- Tenerife Holidays
- Puerto de la Cruz
- FERGUS Puerto de la Cruz
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FERGUS Puerto de la Cruz
Spain, Europe
Puerto de la Cruz
The PUERTO DE LA CRUZ HOTEL is conveniently located for the more popular areas of PUERTO DE LA CRUZ. Of particular note are the panoramic views of the valley, of the garden and of the swimming pool. It's300 rooms offer customers a functional and pleasant environment. Guests can rent a car from the hotel. We also have Billiards. The hotel has a buffet restaurant and a bar, where there is live entertainment and music. There is also a poolside bar.
One of the swimming pools is heated and there is also a children's swimming pool and a tennis court. The hotel offers a free shuttle service to Martianez Shopping Centre, available from Monday to Friday.
Mount Teide National Park with its famous volcano can be reached in 1 hour by car. Santa Cruz de Tenerife, its port and the island's North Airport are within 30 minutes' drive of the hotel.
Private parking is subject to availability. Cost 5eur per day.
Facilities
- Tennis
- TV lounge
- Entertainment programme for adults
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Private pool
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,172 reviews
Excellent
58%
Very Good
13%
Average
13%
Poor
8%
Terrible
8%
Location
Cleanliness
Service
Value
Perfect Escape
Perfect Holiday Perfect Hotel Highly recommended Great Food Great Drinks Great Place
Lovely hotel :)
All the staff were very friendly and helpful, the food and drink were great many different options to choose from, the room was very nice and spacious too can’t complain at all had a lovely time :))
Great hotel & service - let down by one Lady SOS lifeguard
Hotel ok , food ok , location ok . Most staff ok .. BUT The only blond female SOS lifeguard is either paying no attention at all (eg doing her own work cutting things up / writing essays) and then when she finally looks up she becomes a jobs worth . Totally understandable a lifeguard has a job to to but there’s not doing it or overdoing it . There are loads of other Pleasant lifeguards and staff here but she totally ruines anyone’s day the moment you see her coming 🫣
As said nice hotel and 99% nice staff but she ruins the whole experience at this hotel and lives a very bitter experience. If you have met her you know .
I really wanted to leave a 5 star review, I then wanted to leave a 1 star review just on her but to be fair I’ve left a 3 star review just a shame she was around most days to ruin yes ruin our holiday . I don’t think I can add pictures of people on here so I won’t , but I will be complaining directly to the hotel and jet 2 about her.
Bad experience.
Will keep this as brief as possible I know readers do not like long reviews.
Had a bad experience at this hotel. Went with a big family, all were left unhappy with the hotel for the cost:
- Large school trips staying at hotel, limiting access to facilities and causing a lot of noise in hallways at night - we even had our baby woken up by banging on the door late at night.
- Shards of glass found in the room next to travel cot, deemed not a priority by staff as left for hours uncleaned until reminder
- Member of family cut their foot on a shard of glass in pool, it was only closed and sorted through advice from us.
- No ball games allowed Apperently while using the pool, although water polo is allowed when being done by entertainment.
Honestly I could go on for a while. I’d recommend against staying at this hotel, asides from the food being ok and ironically being cleaned often, we did not have a good experience:
Relaxing break
We had a lovely week at the Fergus hotel Puerto de La Cruz. We took my partner’s Nan with us, we booked with jet 2 and required assisted travel and a adapted room due to mobility issues, the rooms were lovely spacious and very clean, house keepers came in every day. The air con works very well and we had a lovely view of the main pool and the mountain. Food is generally good and found something to eat every night, they do themed nights which gives a different variety to keep away from the repetitive all inclusive. The hotel’s entertainment team were great we joined in with most games. The drinks included on the all inclusive were very good, if you like a pina colada you can pay for one or have coconut rum and pineapple it’s frothy so tastes very good. We didn’t really experience the top pool due to the steps up to with my partners Nan, me and my partner did go up there once for a swim and had a paid for cocktail which were very good ( mojito and pina colada ) it was quiet up there. The only downside I would say is the school children however they weren’t allowed in the pool before 5pm and if you go in for dinner before 8 you usually won’t encounter them as there is a lot of them. Due to being on a hill, the walk back up can be difficult, however a taxi from down by McDonald’s is approximately €3.50. Overall a wonderful stay and much needed relaxing break
