Catalonia las Vegas

Hotel Catalonia Las Vegas, Tenerife

Really good points: Amazing location, super comfortable beds and house keeping cleaned daily the poolside activity coordinators were brilliant !!! 👍 The team really are fantastic and a credit to the hotel.

Bad points: Food was a disappointment, mundane, repetitive and barely warm. The menu seemed exactly the same both weeks, almost no changes. We stayed here two years ago and the food was so much better then ,Standards in our opinion have gone down.👎

Worst of all: Guests above us used our balcony as an ashtray, flicking ash and cigarette ends down on to our seating area ,We complained to the manager who spoke to them and he gave us a bottle of Brut. But unfortunately they had total disregard for us and the conversion the hotel manager had with them and carried on for the rest of our holiday, which was 8 days. When we complained again, the receptionist just asked, “What do you want us to do?” We suggested moving them to a room with their own balcony, but nothing was done.Photos just don’t capture as much ash or cigarette butts we had dropped onto balcony

First 6 days were good despite the food, but the cigarette and ash issue ruined it. We sadly won’t be returning .I travelled with my partner we stayed for 2 weeks .

Checked in to the Catalonia Las Vegas after midnight. Initially allocated a very small room with balcony on arrival. Consulted reception in the morning and they very kindly realocated us to a much bigger room at a higher level. Thank you to the excellent Lydia on reception who efficiently got us transferred to a much nicer room. Great location, and the half board option was first class with plenty of choice. We will definitely return to this hotel.