- Tenerife Holidays
- Puerto de la Cruz
- Blue Sea Costa Jardin Spa
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Blue Sea Costa Jardin Spa
Spain, Europe
Puerto de la Cruz
The hotel is located in the northern side of Tenerife Island, in a quiet urbanisation just 2 km from the centre of Puerto de la Cruz and the artificial lake Martianez, very close to the Botanical Garden. The airport is about 25 minutes’ drive away. In the property, guests will find a swimming pool with slides, pool sunbeds and playground for younger guests making the perfect option for families with children as well as couples enjoying their honeymoon. The buffet restaurant offers delicious food along with a wonderful atmosphere. To rest and relax, there is the magnificent spa and wellness area. The bright and comfortable rooms are equipped with all the amenities visitors need to have a pleasant and comfortable stay.
Facilities
- Darts
- Tennis*
- Billiards*
- Volleyball
- Spa treatments*
- Massage*
- Solarium *
- Steam bath*
- Sauna*
- TV lounge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good4,098 reviews
Excellent
34%
Very Good
27%
Average
16%
Poor
10%
Terrible
13%
Location
Cleanliness
Service
Value
Fantastic 5 star
Amazing staff and lovely reception amazing food and chefs and shows for kids and adults are amazing great WiFi the rooms were very good nothing bad to say about this place
Very disappointed
Very disappointing stay
Unfortunately, my partner and I were extremely disappointed with our stay. We came here hoping for a relaxing holiday, but there were issues throughout our 10 days that really affected our experience.
The food was one of the biggest disappointments. The selection was very poor, and on several occasions the chips were undercooked and practically raw. My partner was even served a raw burger, which was extremely concerning.
The spa was the one positive — we genuinely cannot fault it. Unfortunately, everything else fell far below our expectations.
We had to ask for extra toilet roll and towels ourselves. The walls are also incredibly thin, meaning you can hear people in neighbouring rooms, and the cleaners were very loud in the mornings, which made it difficult to relax or sleep.
The TV in the room was also very disappointing, with only two channels available — one playing Spanish music and the other showing hotel information. The phone signal and Wi-Fi were also awful, making it difficult to stay connected during our stay.
There were chickens walking around near the pool areas, which would constantly come over and pester guests. The toilets also had a horrible smell, which was unpleasant.
Another thing that shocked us was having to pay for cups at the hotel. This is something I have never experienced at a hotel before.
Unfortunately, we also found some of the staff to be quite rude and unhelpful, which made the overall experience even worse.
We came here for a relaxing holiday, but sadly that is not what we got. Apart from the spa, we were very disappointed with the food, facilities, noise, Wi-Fi, phone signal and overall service. Based on our experience, we would not return or recommend this hotel.
Disappointing, not enough sun lounges and in need of maintenance around the grounds.
Unfortunately this hotel didn’t fulfill our requirements. By 9am every morning the small amount of sunbeds around the pool had been hogged. Leaving us with no option but to walk the 2 miles down the hill into the town to either go to the rocky beach or we did however find a lovely seawater pool which was €7 per person, including lots of sunbeds and reasonable priced cocktails and food. However, not really the point when you pay for an all-inclusive holiday and you can’t use the facilities at all, I personally wouldn’t bother paying for all inclusive because you wont use it.
The grounds were very tired and in need of some major maintenance work , the tennis court looked like it hadn’t been used since World War I. Plus a €10 deposit per beach towel, if you would like a fresh one it’s 1 euro to change and €1 deposit for a cup, How ridiculous!
The restaurant was something else altogether by the time you’ve got to the front of the queue to get the fresh food cooked on the grill the 3 people in front of you had taken four or five pieces of meat each and a whole plate of pizza meaning there’s was often nothing left! Hard to see what was on offer as long queues over the food counters in the morning. The icing on the cake was the last day at breakfast my husband saw a cockroach walking into the kitchen which he notified a member of staff about. Totally put me off having my breakfast that morning!
Rooms are basic but clean, however the towels were not changed the whole week, causing me to end up with cold sores from dirty towels. The photos online are also deceiving as it gives the illusion there are a few rooms with the jungle theme and bunkbeds for children which is one of the reasons I’ve booked this for my daughter‘s 12th birthday. However on checking we were told there was actually only one of these rooms available and it was constantly fully booked.
Overall not a great holiday for my husband‘s 50th birthday and my daughter‘s 12th birthday. Don’t expect much and you might be pleasantly surprised.
Review by Rebecca B Newquay, United Kingdom
Entertainment team
The entertainment team are nothing short of incredible. They went above and beyond during our stay and made our holiday! Cami, Bence and Walter are the best thing about the hotel
entertainment team
we have loved the entertainment team here so much all of them are brilliant and so fun and caring especially camy and bense they’ve been so supportive and nice to us i couldn’t of asked for better treatment from these staff.
