- Tenerife Holidays
- Puerto de la Cruz
- Be Live Experience Orotava
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Be Live Experience Orotava
Spain, Europe
Puerto de la Cruz
This superb beach hotel is situated close to Piramides de Martianez shopping centre on the island of Tenerife. The hotel is situated a mere 200 metres away from the beach and the bathing area of Lagos Martianez. Golf enthusiasts will appreciate the hotel's proximity to El Peñón - Tacoronte course. Guests will find themselves within walking distance of a host of entertainment venues and links to the public transport network.
Guests will be impressed by the hotel's extensive choice of amenities and services which are sure to keep all the family entertained. The hotel organises entertaining games and shows at night to keep guests of all ages smiling. Guests are invited to wine and dine in style in the hotel's restaurant.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Car hire*
- Laundry service*
- Launderette*
- Medical service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good2,730 reviews
Excellent
36%
Very Good
31%
Average
19%
Poor
7%
Terrible
6%
Location
Cleanliness
Service
Value
Great relaxing stay.
Brilliant.
Got to the hotel Sunday evening, 31.05.26 Friendly and efficient check in, told us all we need to know, reception are was kept clean and tidy.
Check out was also good and professional on 7th June
A little disappointed with our room as we paid extra which wasn't worth it, but had everything we needed except a kettle so we took our own.
Room 1105, kept clean and tidy by Zarah who was very efficient
For most of our stay, in the restaurant, we were looked after by Dacil who worked very hard, service with a smile!
Food was well presented in both breakfast and dinner plentiful and well cooked.
Still our favourite hotel in Tenerife
Puerto de la Cruz is a lovely area with plenty of shops and restaurants
Highly recommended
Review by Brian J South Wales, United Kingdom
Pick a different hotel
The hotel has a good location and the food was generally okay. The maintenance team was excellent – any issues were dealt with quickly and efficiently, and the maintenance man was particularly helpful. One gentleman on reception was also friendly and professional.
Unfortunately, most of the other staff came across as rude and unhelpful, which had a negative impact on the overall experience. I was also disappointed that there was an extra charge to use the room safe, which I feel should be included. The cocktails were overly sweet and very syrupy, making them difficult to enjoy.
Overall, the location and maintenance service were the highlights of the stay, but the customer service and additional charges let the hotel down.
Not good value
Location was good, close to the beach, pubs & restaurants. Atmosphere was ok. The rooms were old & dated, tint tv for the size of the room, mini bar was never stocked up throughout our stay. The food was absolute SLOP I would not even feed that to my dog, same cheap basic foods everyday & what wasn’t used up in the morning was mixed with something at lunch time & same at tea time, the alcohol drinks were that strong you couldn’t even drink them unless you got a bigger cup & added more coke or lemonade. We never saw our TUI rep once throughout the week, information & communication was very poor. This hotel should not be rated a FOUR star, we ate out everyday due to the awful food that was on offer at each meal time, not good value for money on an all inclusive holiday, very disappointing from start to finish.
Review by Curiosity06146419841 Derbyshire, United Kingdom
Ok but some staff rude
Location was great, hotel Is set up for Spanish tourists and a lot of them are very rude including some bar statff. Had an issue when checking in my sister had booked my other sister her own room separately as a birthday present and although we had booked and paid for 5 people AI we were made to pay additional money to make that room AI although we had already paid for 5 people given no choice as we couldn’t leave her as just b n b, we tried to explain our situation but the receptionist wasn’t budging so in the end had to pay an additional €125 for 5 day trip. Other reception staff were really nice and restaurant staff weee good. Food ok as u expect from a buffet
Book somewhere else
Awful We booked 2 rooms AI for 5 adults then before we arrived booked an extra room for one of the 5 so we wernt too squashed on arrival we was made to pay €125 for the extra room for AI even though we had paid for it on the previous booking, we tried to explain this but was told we had to pay it or the person in the single room won’t have AI Beds and sun beds hard, staff rude apart from Marco and the maintenance man. Not worth the money we paid nowhere near a 4*
Review by cherylms2015 London, United Kingdom
