Be Live Adults Only Tenerife

The staff is lovely but the product isn’t It’s certainly no better than 3 star The main problem is the LIFTS There are 3 main ones, 2 have been out of order for months and at times the 3 rd one also doesn’t work

The food is acceptable, but there is no egg station or fresh juice which you expect at a 4 star hotel The fruit was sometimes still frozen

The whole place needs refurbishment ….my bath…No walk in shower..was chipped and there are multiple chipped paint spots

On a positive, the entertainment is very good

We recently stayed at the Be Live Adults Only hotel and, while there were some positives, overall we don't feel it lived up to its 4-star rating.

The room was one of the highlights of our stay. It was large, spacious and comfortable, and I'd definitely recommend paying extra for a balcony if you can. The bathroom was okay and featured a shower-over-bath combination, and having a mini fridge in the room was really useful. The air conditioning worked well throughout our stay, and the Wi-Fi was reliable across the whole hotel.

Breakfast offered a good selection each morning, and there was a gym available for anyone wanting to keep up with their fitness. The hotel is also close to a local beach. We stayed on the first floor and were pleasantly surprised by how little noise we heard from downstairs.

A special mention has to go to Lucia in the restaurant, who was absolutely fantastic. She was friendly, welcoming and always went above and beyond to make us feel looked after. The tour advisors were also excellent – knowledgeable, helpful and gave great advice while arranging our transfers and excursions.

Unfortunately, there were quite a few negatives that affected our overall experience. The biggest disappointment was the food. Lunch and dinner were repetitive every day, often only lukewarm or cold, and lacked quality and variety. If you're considering staying here, I'd honestly recommend going self-catering instead.

There also weren't nearly enough sun loungers for the number of guests, despite there being plenty of unused space where more could easily be added. To make matters worse, there is only one relatively small swimming pool for the entire hotel, which quickly becomes crowded during busy periods.

Staff seemed inconsistent with the rules too – for example, I was allowed a toasted sandwich one day but refused one the next with no explanation. On a few occasions, my diabetic boyfriend specifically asked for Coke Zero but was instead served full-sugar Coca-Cola. This could have had serious consequences and is something the hotel needs to take much more seriously.

The in-room safe also comes with an additional daily charge, which feels unnecessary for a hotel advertising itself as four stars. We also found a cockroach in our bathroom despite keeping the balcony doors closed during the day, which was disappointing.

The hotel is around a 20-minute walk from the nearest town, so it's worth bearing this in mind if you like having restaurants, bars or shops nearby.

Entertainment was also very limited, with very little happening during the day, and I'd also avoid being persuaded to book the spa, as we didn't feel it offered good value.

Finally, the transfer from the airport was much longer than expected, so be prepared for a lengthy journey if you're travelling by coach.

Overall, while the rooms and a few members of staff were excellent, there were too many issues for us to consider this a true 4-star hotel. If you do choose to stay here, I'd recommend booking self-catering or eating out as much as possible, and planning plenty of trips and excursions to make the most of your holiday.