Atlantic Mirage Suites and Spa

A fantastic hotel. Our whole experience was outstanding from the moment we checked in we found both the accommodation and the staff to be to an excellent standard and this really made our trip one to remember. The staff were very friendly and the cleaning team do an exceptional job keeping the whole hotel in pristine condition, we stayed half board and found the food on offer to be great, with plenty of choice for all pallets. We would highly recommend the Atlantic Mirage.

Room is modern, clean with huge comfortable bed and beautiful bathroom and large fridge. Views from balcony are amazing, with the Atlantic Ocean and all the rocks and cliffs. Nice welcome drink at reception on arrival and complimentary bottle of water in the fridge. The hotel pool does a no reserve with towels policy which is great so lots of sunbeds available anytime of the day. Food is very good with lots of choice. The different fish were excellent. Overall a very enjoyable holiday. There is a beautiful viewpoint 5 mins from the hotel called Mirador De La Paz. There is also a beautiful small church nearby called Church of San Amaro that is well worth a visit. There is a supermarket about 8 mins walk from the hotel

I am writing this review from the perspective of a returning guest who visited this hotel in its first year after opening and was highly satisfied back then with a room on a high floor. Unfortunately, my recent stay was a completely different experience due to a very unfortunate room assignment on the ground floor.

Upon check-in, I informed the staff that I suffer from severe asthma and requested a high-floor room. I was told the hotel had full occupancy. When I inquired further, I was offered an upgrade to the top floor for an additional fee, which I accepted. However, a room was not available immediately. It meant that after 3 days of our stay, we would have to pack all our bags, leave the room by 12:00, and wait until 16:00 for the new one. This arrangement would completely ruin one full day of our vacation, forcing us to leave all our personal and valuable belongings in a luggage room instead of exploring the island. To survive the rest of our holiday, I had to decline and adapt: I stopped using the AC, kept the balcony closed at all times, and entered the room holding my breath to avoid the smell.

The ground-floor room was located in a deep, recessed alcove shared with another room, just meters away from the main entrance where smokers gather. Placing a designated smoking area right by the only entrance to the hotel is a major flaw, as guests have no choice but to walk through a cloud of smoke. Due to the lack of ventilation in the alcove, the smoke stagnated there. The room's air conditioning system likely drew air directly from this smoky recess, meaning that even with the windows shut, we could smell cigarettes inside. Furthermore, the hotel allows smoking on private balconies, which means smoke was coming from neighboring balconies as well. This is a stark contrast to hotels like Dunas in Gran Canaria, which truly enforce a "smoke-free" concept by keeping balconies free of ashtrays and placing smoking areas far away from main walkways. On a positive note, traditional smoking is efficiently restricted around the pools by the staff, though electronic cigarettes and vapes were still quite common and noticeable.

When I tried to explain the smoke issue on day one, the reception argued that because I was tired from the journey, I was simply unable to see the hotel’s merits. Having been to this hotel before, I knew the property well, making such comments uncalled for.

The most difficult part of the stay was the housekeeping. One day, the cleaning lady sprayed a strong chemical pesticide (like RAID) directly around my headboard. As an asthmatic, I do not use any harsh chemicals at home—no Cif, no Domestos—as they trigger my symptoms; I only use eco-friendly or homemade products to keep my condition under control. Such spraying should never happen without consulting guests, and according to safety guidelines for products like RAID, the area should be thoroughly ventilated for at least 4 hours without people inside. The housekeeping finished just before our return, leaving me unknowingly exposed to these strong fumes, which irritated my respiratory system and remained highly noticeable for the next 3 days. Fortunately, my boyfriend was able to swap sides of the bed with me, as the smell wasn’t present near his head. To make things worse, the maid left the balcony door wide open after cleaning, which would have left our room unsecured had we gone on our planned 2-day excursion to La Gomera with an overnight stay elsewhere.

On a very bright note, the absolute highlight of the hotel was a wonderful, always smiling gentleman from the staff (with a slightly larger belly). He was truly fantastic, brought so much positive energy to the property, and definitely deserves a well-earned raise!