- Tenerife Holidays
- Puerto de la Cruz
- Alua Tenerife Hotel
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Alua Tenerife Hotel
Spain, Europe
Puerto de la Cruz
This complex is located in a quiet area in Puerto de la Cruz. Guests have a choice of 421 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests can get more information about excursions at the tour desk. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the parking lot (for a fee). Further services and facilities include a car rental service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle rental service gives guests the opportunity to explore the surrounding area independently. 2 conference rooms are available for lectures, presentations and meetings. Rooms are equipped with air conditioning. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. Bathrooms are equipped with a bidet and include a hairdryer. For extra comfort in the bathrooms, guests are offered background music. Guests can also reserve wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.
Facilities
- Entertainment programme for children
- Entertainment programme for adults
- Kids’ club
- Children playground
- Parasols
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Indoor heated pool
- Indoor freshwater pool
- Please note some facilities may incur an additional fee
Room Types
The Local Area
The Gran Hotel Turquesa Playa is ideally situated with views over the pool, sea and mountains behind, just 150 metres from the Playa Jardin Beach in Puerto de la Cruz.
Tripadvisor Reviews
3.5 Very Good3,136 reviews
Excellent
32%
Very Good
31%
Average
20%
Poor
10%
Terrible
8%
Location
Cleanliness
Service
Value
Disappointing All-Inclusive Experience
Hotel Alua Puerto de la Cruz, Tenerife – Disappointing All-Inclusive Experience The hotel itself was clean and tidy, and the general cleanliness was good. The hotel staff were friendly, and the housekeeping was excellent, cleaning our room every day throughout our 10-day stay. However, there were several significant issues that affected our overall holiday experience. Swimming pool: The biggest concern was the condition of the swimming pool. The bottom was deteriorating, with large holes appearing, some approximately the size of a dinner plate. These could potentially cause injuries to guests’ feet. In my opinion, the pool needs to be closed for major repairs before someone gets seriously hurt. This is a serious safety concern that should not be ignored. Food: The all-inclusive buffet was very disappointing. Breakfast, lunch and dinner were bland, tasteless and lacking in flavour. I expected a much better standard of food from an all-inclusive hotel. Entertainment and atmosphere: The entertainment appeared to be run by a French company and was predominantly aimed at French-speaking guests. Around 90% of the guests during our stay appeared to be French, which made the entertainment feel less inclusive for other nationalities. Unfortunately, we also experienced some very rude, arrogant and inconsiderate behaviour from certain older French guests. Their lack of courtesy and manners sometimes made the atmosphere unpleasant. Location and weather: The hotel is situated in the north of Tenerife, where the weather is generally less consistently sunny than in the south of the island. The climate was still tolerable, but it is something worth considering when choosing where to stay. Overall verdict: Although the hotel was clean and tidy, the friendly staff and excellent daily housekeeping were positives, but the deteriorating swimming pool, disappointing food and lack of entertainment suited to a wider range of nationalities let it down badly. The condition of the pool was particularly concerning from a safety point of view. Based on our experience, I would think carefully before booking this hotel, especially if you are expecting good-quality all-inclusive food, well-maintained facilities and entertainment that caters for everyone.
A great hotel
We had a great holiday in this hotel. The staff were friendly and helpful especially the restaurant staff, my 3 year old grandson is dairy intolerant and they couldn’t do enough for him, every day they asked if we would like something special cooked for him and provided him with dairy free deserts. The rooms were big and kept clean. Entertainment wasn’t my cup of tea and others may enjoy it. Good games etc put on during the day. I would definitely return
Review by Kathryn G Leicestershire, United Kingdom
Ok average hotel but caters for French not english families
The location is out the way its a good 20 minute walk to the main town. It is close to the beach which is beautiful but not child friendly. Its very rocky and the waves suck you in. The atmosphere is ok its full of French and German which we dont mind. But my daughter wanted to join in some activities and I was told they were for French children only that I was pretty shocked at! I thought there would be activities for all the children throughout the day there isnt!. I wanted a mini disco each night there isnt. Weve had it once since we arrived 4 days ago. The rooms and pool area are very clean. The maids do a great job and our room was cleaned to high standard sheets and towels replaced each day. The pool area cleaned each morning. Its very chilled all most not family friendly, my kids made the slightest noise in the pool they were stared at. There is music but very calm which is nice. Food is ok they have a good selection each meal time. Breakfast was brilliant with English sausages each morning which is great with our kids! Coffee awful i brought my own! Our room unfortunately had a few faults that should have been sorted before our arrival the fridge not working which wasn't good been half board and my son still has a bottle. The toilet repeatedly flushing. These were sorted eventually. Wouldn't stay at this hotel again personally but been a ok stay.
Fantastic break!
Fantastic hotel, we really appreciated the quiet area. The staff were so friendly, the food was amazing! We had a lovely pool area to relax at with great bar service.
Review by Expedition784928 Derry, United Kingdom
Been here less than 24 hours and want to go home
If you're looking for a nice 4* all inclusive - run from here. We arrived late at night last night, knowing things will be closed but expected at least a welcome drink, coffee, water, something. No. We were sent to a closed dark restaurant with no staff and some stale bread with flies around it - as a 'snack'. No staff helped us take our bags up to the room, welcome was cold and surly - 'hello how are you?' I asked - 'tired' I was told. We shrugged that off and thought we would try again tomorrow. One thing I will say is the room was quite nice. However, being all inclusive you expect the tea and coffee to be there, a drink or 2 in the mini fridge, a welcome message. We had none. Went down to breakfast, at this point we were turned away as we did not have the envelope our room cards were in. We told them our room number, and were never told we needed this to enter. Alas, we got it, and enjoyed our 2* breakfast. We then went to look to get a soft drink. We were told that nowhere opens until 11 (we had our breakfast before 8am), and that we needed to go to the supermarket to buy. So much for all inclusive. We also asked for additional pillows at this point - they never arrived. Then we went to the pool. Atmosphere was not great, very few staff, no table service and a small bar with 'snacks' (reheated breakfast) and drinks in tiny plastic cups. But fine, we gave it a chance. Then, we went to get some lunch. I asked 3 members of staff for a Diet Coke. All waved me in a vague area. Language barrier may be an issue, but you don't need to speak the same language to follow someone to the correct location. Here, I took my water bottle to fill up as drinks are hard to come by. This was when the tip of the iceberg happened. I was screamed at, from the other side of the restaurant, 'NO, NO, NO!!' - I was so embarrassed. I think she assumed I was going to use the water bottle to fill up with wine??! I was mortified and left. For one thing - if you don't want to offer people table service and get them to self serve, then let them fill up a bloody water bottle if they're hot. If you're worried they are filling it with wine and this happens before - maybe be more clear about what you actually mean by 'all inclusive'?! I am so disappointed with this hotel, and having the pleasure of experiencing others for cheaper, even with lower stars, I am very thankful. Pray for us for the next 6 days please
Review by breakl2016 Puerto de la Cruz, Spain
