- Tenerife Holidays
- Puerto de la Cruz
- Alua Soul Orotava Valley
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Alua Soul Orotava Valley
Spain, Europe
Puerto de la Cruz
Adults Only - Ideal for beach vacationers, this hotel is located in Puerto de la Cruz and is only a few steps from the beach. It is about one mile to the center. The nearest bus stop is just 5 minutes' walk (a quarter mile) away. It is about 15 miles to the nearest airport, Tenerife - Norte-Los Rodeos (TFN), and Tenerife - Sur-Reina Sofia (TFS) is around 55 miles away. The hotel was modernized in 2021. Guests have a choice of 202 suites. The reception desk is open around the clock. To ensure a comfortable and relaxing stay, the hotel provides. Wireless internet access is provided in public areas (no extra charge). A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the parking lot. A bicycle rental service provides all the necessary equipment for exploring the surrounding area. Rooms are equipped with air conditioning. A balcony or terrace is among the standard features in the rooms. Valuables can be securely stored in a safe. Guests will also find a mini fridge included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. A hairdryer is provided in the bathrooms. In the bathrooms, guests are offered cosmetic products. The hotel has 202 non-smoking rooms.
Facilities
- Parasols
- Sun loungers
- Outdoor heated pool
- Air conditioning in Restaurant
- Show cooking
- Poolside snack bar
- Restaurant
- Bar
- Luggage room
- Gym
- Please note some facilities may incur an additional fee
Room Types
The Local Area
Situated on the north coast at Puerto de La Cruz, just 400 metres from Playa Jardin Beach, this hotel is close to the old part of the town which still retains an atmosphere of Spanish colonial charm.
Tripadvisor Reviews
4.0 Very Good1,816 reviews
Excellent
37%
Very Good
31%
Average
18%
Poor
7%
Terrible
6%
Location
Cleanliness
Service
Value
⭐⭐⭐⭐½ Great holiday and we would definitely return!
We had a fantastic stay in Tenerife and would definitely return to this hotel. Overall, we’d give our stay 4.5/5.
Our room was a great size and the whole hotel was exceptionally clean. We had a separate bedroom and living room, outside seating area and a double wardrobe, which gave plenty of storage for both myself and my husband. The hairdryer provided in the room was also surprisingly good! My parents were staying with us too and their room was even bigger than ours, with the same great layout.
The hotel itself is huge and quite unusually spaced out, so depending on where your room is, there can be a fair bit of walking. We were on the first floor, which was quite a walk from the restaurant, but we were very close to the pool, which was ideal. Although the pool isn’t the biggest, we never struggled to find a sunbed and there was always plenty of room to have a swim.
The food was nice and there was a good variety. If I had to mention one negative, it would be that the food could have done with a little more seasoning. The all-inclusive cocktails were also probably the weakest part of the drinks offering, although the spirits included were good. The Margarita slush was definitely the winner for us! 🍹
All of the staff were incredibly friendly, helpful and welcoming throughout our stay. A special mention has to go to the entertainment team, who were fantastic and made everyone feel included. We took part in darts, shooting, archery and some of the evening entertainment, and Ana and Miguel were amazing — they really helped make our holiday even more enjoyable.
We also walked down into the centre one day. It is quite a steep hill, so we decided to get a taxi back, which only cost around €4, so taxis were very reasonable. The free bus to the shopping centre was also brilliant, running every hour and making it really easy to get out and about. The shopping centre itself isn’t huge, but it gets you into the central area and the return journey is completely free.
Overall, we had a lovely holiday and felt very well looked after. There are a couple of small things that could be improved, particularly the seasoning of the food and the all-inclusive cocktails, but these certainly wouldn’t stop us from coming back.
We would definitely return and would happily recommend this hotel! ❤️
Review by elmundo90 Aberdeen, United Kingdom
Pleasant stay
Very pleasant atmosphere, clean hotel, international cuisine with a themed dinner every day, very friendly staff, quiet location.
Luxurious hotel expy
Beautiful hotel in a stunning location, attentive staff, clean room, delicious food and a lovely atmosphere around the hotel, pool and bar.
Amazing stay!
We had an amazing stay! Stunning view from balcony of Teide Location was perfect for the beach. Friendly, helpful staff. Breakfast was very tasty! Overall, the hotel and rooms were very clean. We will definitely return.
Decent room with a great view, but missed the mark on 4-star comfort
I've just returned from a 10-night stay at AluaSoul Orotava Valley with my friend. While it served its purpose as a break to unwind and recharge, the overall experience fell short of 4-star expectations for the price paid.
The Good:
Room & Cleanliness: We stayed on the 8th floor in a rooms with stunning sea views The rooms were spacious, well-maintained, and cleaned daily.
Atmosphere: The hotel staff were polite and always greeted us with a friendly hello as we passed by.
Areas for Improvement:
Air Conditioning & Sleep Quality: Coming from a colder climate like Scotland, a cool room at night is essential. The air conditioning in the room is capped and cannot be set below 22.5°C. For us, this was far too warm and resulted in really poor sleep quality throughout the stay. Guest rooms should offer lower temperature options.
Pool Maintenance: The main pool isn't cleaned on a daily basis. On the few occasions we went in, there were dead insects and flies floating in the water, which was off-putting.
Check-Out & AI Policy: Although late check-out is widely advertised around the hotel, we were told it wasn't available. Be aware that as soon as you check out, your All-Inclusive benefits stop immediately, and you have to pay out of pocket for any further food or drinks until departure.
Dining Options: All meals were served in the main buffet restaurant unless you book into the A La Carte restaurant where you have to pay. The quality was acceptable, but the overall selection was quite limited for a extended stay.
Overall Impression: The hotel did allow us to relax, but for the rate charged, we expected a higher standard across basic amenities and service. It lacks the attention to detail expected of a true 4-star property. I unfortunately wouldn't recommend it to friends or family, nor would I return.
Review by Lynda B Glasgow, United Kingdom
