Alua Soul Orotava Valley

Located on the North Coast, so better suited to a relaxing holiday - there's little to do here. There is Loro Parque, a park showcasing land and marine animals, but aside from this, few tourist attractions. All boat trips and main night life are in the South. This suited us, as we are all about the lazy days on the beach or by the pool. Hotel is fresh and clean, rooms were amazingly spacious - separate lounge and bedroom areas, and a large bathroom. Views from our balcony were of both Mount Teide and the ocean, so best of both worlds. Cleaners in daily and did a great job.

Buffet style food for the all inclusive was great for us. Yes, there were staples which could be found each meal time, but each evening the food was based on a different cuisine from a different part of the world. We found plenty of variety and had no complaints. Self serve beer, wine and soft drinks available too. All good was hot and tasty. Our only gripe is that the labelling is poor. "Assortment of cakes" is not adequate - I don't like coffee or nut flavours - and people do have allergies, so specific labelling is needed, not a generic allergens notice and non-specific "Assortment".

Pool was lovely, but there aren't enough sunbeds at busy times. The poolside bar was great, serving hot snacks and drinks. For the all inclusive, food was suspended from 12:00-14:00 (I think, but close to thise times if not) due to the lunchtime buffet being open in the restaurant. We found this frustrating, as we didn't want to leave the poolside, so our choice was to delay eating or go to restaurant.

Main / Popular Cocktails on both pool bar and main hotel bar were lre-made and taste like cordial, with no hint of booze to be detected - but the alcoholic slushes were strong.

For both bars, for All Inclusive guests, it would be better to adopt the same approach as in the restaurant, and allow self-service beer and soft drinks, which would then reduce queue times as bar staff would only need to make cocktails or soft drinks with shorts.

Overall, very happy to stay at this hotel, and would recommend and come here again.

Hotel was very clean and rooms were very big and clean so can’t complain with that.

Pool area was lovely but came down to no sunbeds or chairs one morning so it definitely isn’t big enough for the hotel!

REALLY disappointed that at checkout at 12, they cut the all inclusive bands off. We enquired about late checkout and was told no. Our transfer wasn’t until 8.35pm as they cut off the bands, we had access to food or drink all day! Unless we paid €22 per person per meal. Never had this before at any all inclusive ive been to and found the receptionist who checked us out as rude and snappy. The man who checked us in was lovely though.

Not much to do around the area but that suited us as we just wanted to relax but did have a day at Loro parque which is walking distance.

I read the reviews and it left me a bit sceptical, we have just completed a week all inclusive. And I have the following to say: Location: built into a steep mountain bank, on a hill, access to the town and beech via a path at the rear, no problems walking down, however harder coming back depending on fitness levels, we did it twice, plenty of taxis for about 5 euros to bring you back and in the day a free shuttle bus from outside the hotel. Hotel: On arrival at 23:30 reception check in was smooth and easy, The hotel had plated us up a cold buffet meal with fruit and water, down in the restaurant, which I though was a nice touch !! Our room was large spacious and located on the 8th floor, perfect for the two of us, room cleaned every day. Food: Despite many complaints about food being tepid and bland, we personally found the opposite, plenty of choice, with a good selection, you won’t starve. I have been on some all inclusive where there is too much choice and you end up eating for the sake of it. Here I found it just enough choice. There’s a pool snack bar also serving good snacks before and after the main restaurant is closed. Drinks are the usual all inclusive standard they do a cocktail of the day, beer tasted fine and not watered down. Pool: This is a bit small for the size of the hotel, however we never struggled to get a bed or seating around the pool. There is a slight sewage smell which you occasionally smell in the morning, but no different to other hotels we went past whilst out walking. This hotel is perfect if you want to unplug for the week and relax. I do recommend a trip to Loro Parque, which we did, about a 15 min walk from the hotel, and a short taxi ride back.