H10 Atlantic Sunset

After spending 10 nights at H10 Atlantic Sunset as Privileged guests, I’m genuinely amazed by the overwhelmingly positive reviews this hotel receives. Having thoroughly researched the resort, read reviews and watched numerous videos before booking, our experience fell well short of expectations. From check-in to check-out, almost everything felt unnecessarily complicated, poorly organised and, at times, clearly designed to cut costs rather than enhance the guest experience. Check-in and First Impressions Check-in took over 30 minutes. We were offered a glass of what was described as Champagne (although I’m not sure what the French or trading standards would say about calling Cava, Champagne!), some marshmallows and a towel. As Privileged guests, we had to wait for a member of staff to finish assisting another guest before being directed to the separate Privilege check-in area. We then discovered that the H10 app, which I had installed before arrival, was not compatible with the hotel. Instead, we had to scan a QR code linking to the hotel's website, which guests must bookmark if they want to book meals and snacks. Apparently, everything has to be booked online. We were issued wristbands containing our room keys, which worked well. Having researched the hotel beforehand, we knew the Privilege rooms were in the third block, with even-numbered rooms facing the pool and odd-numbered rooms facing the Hard Rock Hotel. As our room wasn't ready until the official 3 pm check-in time, I asked which side we would be allocated, having read about noise from the neighbouring hotel. We were told our room would face the Hard Rock and that, if we weren't happy, something might be possible after a few days, despite the hotel supposedly being close to capacity. Fortunately, the music was only intrusive during the day and into the late afternoon. However, if the Hard Rock has an evening event or live performance, I imagine the experience could be very different. The Room Our room was spacious and generally clean, but there was mould around the shower shelf and toiletries dispensers, along with a crack in the shower tray. The television had an obvious backlighting fault, with bright patches across the screen that made it look like a scene from Close Encounters of the Third Kind. I reported this, along with a shortage of wardrobe hangers. After a couple of phone calls, the hangers arrived, but the TV remained unfixed. I reported the television problem again at reception the following day and gave the hotel another day to resolve it. Nothing happened until day four, when the room safe stopped working. The engineer who came to fix the safe also inspected the television, which was finally replaced that evening while we were at dinner. Why did it take a broken safe to get the TV issue resolved? Food and Restaurant Reservations The food arrangements were one of our biggest frustrations. Every meal and snack had to be booked online, making the whole experience feel regimented rather than relaxing. The hotel also appears to operate with minimal staffing, with the Italian, Route 66 and Teppanyaki restaurants opening only on certain evenings and staff seemingly rotating between venues. Teppanyaki was particularly frustrating, offering just two sittings, at 6.30 pm and 8.30 pm, on the evenings it was open. We couldn't secure a booking at all. Being on holiday, having to plan every meal around a rigid booking system is hardly ideal. Central Market – Buffet The buffet was well below the standard I would expect from a five-star resort. Breakfast included poorly cooked sausages, fatty streaky bacon and a completely tasteless Eggs Benedict. Lunch was equally disappointing, with dried-out pizza, inedible paella and king prawns so overcooked they disintegrated when peeled. The green mussels and rice were equally unpleasant. Overall, the quality was nowhere near that of other five-star resorts we've stayed at. The View Restaurant The food here was acceptable, but after 10 days the limited menu became repetitive. Don't expect much flexibility with your order, either. I once ordered sirloin steak with asparagus and potato gratin, only to find the gratin rock-hard. On a subsequent visit, I asked whether I could swap it for the potato purée served with another steak dish. Apparently, this simple request wasn't possible, although I was offered chips that weren't even on the main menu. The Thai risotto was enjoyable, but it was described as containing shrimp, cuttlefish and crayfish. Mine arrived with three deep-fried prawns and no sign of the cuttlefish or crayfish. Stromboli – Italian Restaurant The food was reasonable, but the menu became repetitive, with the same pasta and pizza dishes. If the weather isn't suitable for outdoor dining, be prepared for an uncomfortable experience inside. The combination of a wood-fired pizza oven and a lack of air conditioning makes the restaurant unbearably hot. Route 66 – American Restaurant This was, without question, our least favourite restaurant. My partner ordered two hamburgers well done, yet both arrived pink and raw in the middle. She returned one, having already raised concerns about the cooking. On another visit, she requested a well-done steak, only to be told they wouldn't cook it that way because it would become too dry. So much for accommodating the customer's preferences. I ordered the ribs and corn on the cob. Both were inedible: the ribs were soggy, greasy and smothered in cheap barbecue sauce, while the corn was rock-hard. For a hotel of this supposed standard, the food quality and lack of consistency were extremely disappointing. Daytime Bar Service One advantage of being a Privileged guest is access to the self-service bar at The View. It's a nice idea, but the restrictions make little sense. You can consume your drinks inside or at a handful of tables outside, but you can't take them to your sun lounger. I completely understand not allowing glass around the pool, but why not provide the same plastic cups available from the poolside vans? You can get around this by asking the staff for empty plastic cups, but it's another unnecessary inconvenience. The advertised daytime snacks were equally underwhelming, consisting mainly of mixed nuts, olives and whatever pastries were left over from breakfast. Don't expect sandwiches, rolls or even crisps unless you specifically request them from one of the vans. The rooftop infinity pool bar is a lovely spot with great views. However, on two occasions, it ran out of draught beer and subsequently bottled beer. On both occasions, we were told there would be no more for the rest of the day, despite it being only 1.30 pm. Evening Bar Service This is where the hotel's claim to luxury really falls apart. For a resort of this size, having just one bar open in the evening is simply inadequate. The hotel insists on table service and won't serve drinks directly at the bar. In principle, that's fine. In practice, with perhaps three bar staff and a similar number of waiters serving the entire hotel, the system is painfully slow. First, you have to find an available table. Then you wait for someone to take your order, followed by a further wait for your drinks. Staff bring the bottle of spirits to the table and pour your drink in front of you, which only adds to the delay. Getting a single round can take 30–40 minutes, and ordering a second drink doesn't guarantee you'll receive it alongside the first. For a hotel presenting itself as a luxury resort, this is unacceptable. It feels much more like a cost-cutting exercise than a considered approach to customer service. Entertainment Having previously managed bars and clubs, I found the entertainment distinctly underwhelming. Highlights included three men in waistcoats performing a Michael Bublé tribute, two women apparently miming to ABBA songs, and a pianist with a pleasant voice who seemed determined to select the most depressing songs imaginable for a holiday setting. There was also an Elton John tribute act who appeared to spend almost as much time assembling and dismantling his imitation baby grand piano as actually performing. Entertainment is, of course, subjective, but the overall standard was disappointing. And if you don't want to be tucked into bed with your teddy bear by 10.30 pm, this probably isn't the resort for you. Once the entertainment finishes, the hotel feels completely lifeless. Anyone looking for a lively evening atmosphere should look elsewhere. Grounds and Maintenance The gardens are well maintained, and the grounds are generally attractive. However, despite the hotel being only 6 years old, the exterior maintenance leaves much to be desired. Cracked and raised paving slabs are widespread around the property, creating an untidy appearance and potentially a trip hazard. During our stay, we endured an entire morning of maintenance work as workers lifted and replaced paving slabs around the pool. The children's pool was also closed for two days for similar maintenance. Some maintenance is inevitable, of course, but the extent of the deterioration was surprising for a hotel of this age and supposed standard. Late Check-out: A Frustrating Final Day As Privileged guests, late check-out is advertised as being available subject to availability. Unfortunately, actually arranging it was another unnecessarily frustrating experience. We requested late check-out two days before departure, only to be told that, because of the hotel's live online booking system, nothing could be confirmed until the day itself. On departure day, we returned to reception and were met with a confrontational response rather than any meaningful assistance. The only option offered was a courtesy room for 30 minutes, nowhere near the 2 pm check-out we had requested. With no success at reception, we booked an hour in the spa so we could shower and change before leaving. Then, just as we were preparing to vacate the room, reception informed us that we could actually keep it until 1 pm. This last-minute change completely disrupted our final day and left us with an even worse impression of the hotel's organisation and customer service. Final Verdict H10 Atlantic Sunset has some positive features: spacious rooms, attractive gardens, a lovely rooftop infinity pool and some excellent views. Unfortunately, these positives are overshadowed by the numerous shortcomings we experienced during our 10-night stay. The food was inconsistent and often poor, restaurant reservations were unnecessarily restrictive, bar service was painfully slow, entertainment was underwhelming, and basic issues with the room took far too long to resolve. The check-in and check-out experiences only added to the frustration. For a hotel marketed as a five-star luxury resort, too many aspects of the experience felt like cost-cutting measures rather than genuine attempts to provide a premium holiday. If you enjoy a highly regimented holiday, average food, limited evening entertainment and being ready for bed by 10.30 pm, this might suit you. Unfortunately, it wasn't for us. We won't be returning and would encourage anyone considering this hotel to look carefully at what matters most to them before booking. Based on our experience, we'd be more inclined to look at a Hyatt Secrets resort for a higher-quality holiday.

Absolutely amazing hotel and the restaurant Sakura Teppanyaki was the best. CHEF AND STAFF were great 👍

We have stayed in other H10 as Privilege but this hotel didnt give the same experience. We arrived on a sat at 1pm but we were not greeted by a Privilege member of staff to give us the run down of what we were entitled to. I found that strange. We were given a map of the hotel and off we go. we didnt come across a privilege staff member once in the whole week we were there. Firstly the food in the buffet was ok but not very many choices unlike other H10. We found that we could get breakfast in The View which is for privilege and this was excellent. From the service the setting and the food. Definitely worth it. We also had dinner in the View several times which again was amazing. absolutely no faults at all. We went to privilege roof twice but it was packed with no loungers at all available and they were all on top of each other. We had no issue getting beds down at the other affinity pool or the Circle Pool. There was signs to say no reservations of sunbeds so we didnt but clearly others did, however we always got a bed. Route 66 was good, just very plain, no sauces with steak or chicken. Mash and gravy was like water but again the service was fabulous so thank you to all the staff. Location is really in the middle of nowhere. La Caleta was €16 in a taxi and we love it there. Hardrock is literally beside the hotel so where our room was in 3505 we enjoyed listening to their music in the early evening after coming back from the pool. You could also hear it at night time but once you close the doors then there was no noise. Huge room, balcony and double sink bathroom. Bathroom is open plan so if you need privacy in the toilet then just close the bathroom doors. Fresh towels everyday. Our mini bar was kept stocked as was the coffee and milks. Water was provided for drinking and to fill the kettle and coffee maker. There was building work going on one day at Affinity pool so it was closed and then the following 2 days the Circle pool was closed. Bit of a pain and not advertised. We did the pool spinning and the aqua aerobics a few times. These were good fun. The entertainment in the evening up on roof bar was not great. The place is black dark and first couple of days we struggled to get served. but we noticed it did depend on the staff, so thank you to those that recognised us and served us with no issue. good few people were going to the bat to get served and then be told to go and find a seat to then be served. We were leaving at 5pm so i didnt ask for a room extention because you never get one anyway. Instead i booked a shower room and this was brilliant. It was an actual hotel room, loads of towels left. all the same amenities you have in your room. We had 30 mins so it was plenty of time. One suggestion would be to keep some plastic cups in the privilege bar so that people can take drinks to their sunbeds because you cannot take glasses out to the pool which is understandable. And there were no real snacks in privilege lounge unlike other H10 we have been to. It was a bit remote for us as we like to go for a walk and the 10 min walk ther ewas was all uphill. Not sure we will come back but we had a lovely stay, fabulous food in the View and alot of very good staff.