Troya Hotel

Just been to troya. And previously sister hotel galla. Next door. Overall id say troyya in my opion is the better option. For a 4 star hotel (budget version ). It's great for your £. Kids get daily put on pool activities. Ranging from foam parties - inflatable slides. The location is great in the sence it's right on the front. Turn right for adjee. And left for las americas. Eventhough the clubs are very close. I personally like to here the music though. Close the door to room. And its quite with aircon cool air. Allthough they are a little small. But their is the 360 panaromic experience if required. The food is varied and edible. But im a bit of a food snob..I enjoy the half board option. So for evening..I can dine were and how I like. All staff are bilingual very approachable with great personal attention to detail. Espicilly the bar staff. The hotel is very well maintained and clean. And most importantly for a fammily holiday it's safe. In the evening. One way in and out. With security on the barrier. Bus and taxi pickup from safe area. Their is a spar to entertain the wife and usualy an evening entertainment option. if you so wish. From elvis - magician. The shows were in english or spanish. Due to the performers. All in all hotel with great commuter links. On the beach. Secure for a great budget price. Wirh 4 star facilities. If you pay the extra bit. If give it a go. I enjoyed it for 11 days.

Have to say this place is a let down. I will start with the positives. It's a great location, the view is great, and the rooms are comfortable. The air con works, the swimming pool is lovely and warm and you can even get a sunbed around 845 -900i will mention some neutral points. Yes it's noisy, but if you've been here before, you will know that, and it can be a bit annoying being pestered by lucky lucky men. But again, enough reviews mention this. It's lively outside, it's not for those looking for high Spanish culture. It's a typical euro-resort and I don't mind that one bit. Entertainment in the hotel is very typical of this kind of hotel. Not great but it's perfectly acceptable.

Hotel is a mix of many nationalities.

However I do need to mention some negatives. The all inclusive food is too limited, I've been in smaller places that offer far more. It's a big let down , but the worst aspect is the dinner and tea servings. You have to get drinks brought to you, and too few staff take drink orders. It really should have self service machines. This smacks of the company trying to control the amount of drink given out. It's also a mixed offer hotel and not fully all inclusive, and they don't use wristbands. You have to carry a card and if you're over two rooms, you'll need to show both at mealtimes.

The seating is a bit of a mess at dinnertime as well. Especially for larger groups. Groups of 2 will take a table of 4 or 6 without consideration. It needs controlling by someone organising it

There can be big queues for the grilled meats, which aren't put out unlike the rest of the food. Feels very much like controlling behaviour by the hotel. So it's all a bit of a mess in the restaurant. I've seen it done far better at other hotels. They need a major rethink about the restaurant.

The other issues are too few lifts. One seems to be permanently broken and it makes for a sometimes very long time to get back upstairs.

There seems to be enough staff, but they don't work efficiently from the way they keep chopping and changing jobs. It can take ages to get a drink at the bar with this. After going in a hotel abroad dominated by US tourists and seeing the staff work so hard at that one, I would imagine that Americans would not like this hotel.

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