- Tenerife Holidays
- Playa de Las Americas
- Spring Hotel Bitacora
1/66
View 66 Photos
Spring Hotel Bitacora
Spain, Europe
Playa de Las Americas
This award-winning hotel is situated in the core of Playa de las Americas, one of the most visited tourist destinations in Tenerife. Located at 15 km from Teide National Park and only 20 min from Tenerife South Airport. Guests will feel very comfortable in the spacious rooms decorated in natural colours and equipped with all kinds of facilities to ensure a perfect stay. The main restaurant will delight visitors with a rich breakfast and lunch in buffet form and a delicious menu for dinner. There is also a bar with typical Spanish ‘tapas' as well as a night club offering several shows and live music. The resort offers a wide variety of amenities and activities to entertain adults and children, including two swimming pools and a children's park.
Facilities
- 24-hour reception
- Mobile phone coverage
- Wired Internet*
- Wi-Fi*
- Room service*
- Medical service*
- Bicycle hire service*
- Air conditioning in public areas
- Hotel safe*
- Lift access
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent6,117 reviews
Excellent
54%
Very Good
27%
Average
11%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Amazing
Excellent location and friendly staff. Entertainment was the high light. Will , Brian , Lucia and all the staff were so energetic and kind towards kids and parents. They made us feel at ease leaving our children with them for activities.
Review by Danielle C Dublin, Ireland
Amazing stay at Spring Bitacora ⭐️⭐️⭐️⭐️⭐️
⭐⭐⭐⭐⭐ Amazing Stay at Spring Bitácora – Cannot Fault It!
We have just returned from an absolutely amazing stay at Spring Bitácora and genuinely cannot fault the hotel. From the minute we arrived until the minute we left, everything was fantastic.
⭐ Reception – Ana A special mention has to go to Ana at reception. She was so welcoming, friendly and helpful and nothing ever seemed like too much trouble. She really helped make our stay that little bit more special.
⭐ Animation Team The animation team were absolutely brilliant! Will, Dogman and Brian, just to mention a few, were fantastic. They were full of energy, great fun and really made an effort with everyone. The entertainment and atmosphere around the hotel were excellent and they played a huge part in making our holiday so enjoyable. They even remembered our kids names.
⭐ Food The food was amazing. There was a fantastic choice, everything was fresh and there was always something for everyone. We were genuinely impressed with the quality and variety throughout our stay.
⭐ Cleanliness The entire hotel was spotlessly clean. The rooms, pool areas, restaurants and communal areas were immaculate and constantly being looked after.
⭐ Staff Every member of staff we encountered was friendly, welcoming and helpful. There was such a lovely atmosphere throughout the hotel and you could tell the staff genuinely wanted guests to have a great holiday.
⭐ Overall We honestly cannot fault Spring Bitácora. The combination of the beautiful hotel, fantastic food, brilliant entertainment, cleanliness and wonderful staff made it an amazing stay from start to finish.
We made some fantastic memories and would 100% recommend Spring Bitácora to anyone considering staying here.
Thank you to the entire Spring Bitácora team for an unforgettable holiday. We will definitely be back! ❤️☀️🌴
Amazing!
Here now! My son loves the entertainment team and all they have to offer!
Hotel has no clue of its own policies
Mixed bag here. Across 2 rooms I’ve paid almost £600 a night half board.
Positives - Sunbeds good, food decent overall. Pool area excellent. Staff - mostly friendly
Negatives - the staff have no clue of the hotel policies which seem to change day to day. Days 1-3 countless people swarming out of dinner, drinks in hand, being offered a paper cup for takeaway. Day 4 I get stopped and told in no uncertain terms that the policy changed two weeks ago. I pointed out I’d been watching dozens of people do it for the past 3 nights and I was told that was impossible - thus calling me a liar. On trying to discuss this further I was told that the hotel policy in fact changed two years ago, not two weeks ago. Either way, not true as I saw staff assisting people with drinks. So I was made to feel bad for something I thought was ok and they couldn’t make their minds up about.
To make matters worse the staff member pointed me towards a sign that he told me said “coffee only for takeaway and the English translation is incorrect” as a Spanish speaker, I could see it was perfectly translated and to insult an English person by presuming they don’t speak the language is unwise, and unfortunately, still widespread
Similar situation in the pool. Each lifeguard has their own rules. Various people being told off and not understanding why, thinking they’re following the rules. Who knows what they are……certainly not the staff.
I tried to speak to management about it. Instead of a genuine gesture I got offered a trip to the adults only pool (I’ve got kids) and when I asked instead to keep my room for two hours it was impossible.
Suddenly, if I offered to pay for it (instead of a gesture) it was available!
Honestly, compare customer service levels when something totally minor goes wrong here to other places and make a completely insulting gesture of goodwill and you’ll find a family who have spent thousands and were thinking of coming back, instead heading somewhere else. A shame, if they learnt how to look after guests and listen to the feedback, along with appreciating it, this would’ve been an excellent trip. But I’ve left with a sour taste sadly
9
Good accommodation, nice people
