Palm Beach Club

Good location pool area and activities good, breakfast good, rooms are ok a bit shabby, air con and fan a plus. Cleaning of rooms IMO is poor after 5 days we had to go to reception to ask for our room to be cleaned which happened, it’s 5 days since then and the cleaners haven’t been back no clean towels provided, also on the edge of the balcony railing is bird poo as well as the ledge and awning below, very unsightly. It’s been ok at a reasonable price but won’t be returning to this Hotel.

Wouldn't even rate this hotel one star. Staff are highly unprofessional and rude, and upon arrival in the hotel there was two cockroaches in the room. Very unhygenic.

DO NOT EVEN CONSIDER last 12 photos are how the room is advertised the first 38 photos was what we actually got! We arrived at the apartment just after 10pm on 27/6/26. The male at Reception was very nice and explained everything. We got our key cards and went to our apartment number 330. I have never walked into a dirtier accommodation anywhere in the world! I appreciate if you want 5 star you need to pay for it, however there has to be a basic standard of cleanliness and condition. This place was beyond shocking, it was so run down and dirty. Very old worn furniture, disgusting stained couch that we wouldn’t even have sat on. There was no way we would have walked on the floors bare foot, or touched the bedspreads. The photos speak for themselves. It was like a brothel!

I did go to reception to complain but there were no other available rooms. The make at reception checked and advised he had nothing else to offer, and I would have to wait until Monday 29/6/26 to speak to a manager. The hotel was at full capacity as there was some huge music festival in las Americas this week. The male at reception agreed the room was not of an adequate standard and told me all rooms were of an equal standard/condition. He fully understood why I would not want to stay in it. We checked out 40 minutes after arriving, When we checked out it was a different male, when I showed him the photos and asked him if he would stay there he said “no”

I would not have put a dog in That place, I’ve seen better and cleaner kennels! We could not get anything in las Americas due to the festival, so we managed to book an apartment 25 minutes away by taxi. An apartment’s the same star rating which was palatial in comparison.

Please note that I emailed the apartments customer service weeks before arrival asking for a bright fresh room. I also spoke to their customer service on the phone expressing my request. I was told they would try to accommodate my request. Male in reception advised that my request notes were there, but they had not been looked at by him prior to my room being allocated.

Please see the list of failures below:

There were displaced ceiling tiles

Bedroom door facing, half off with a hole in the wall.

Stained dirty marks on the wall

Dirty grubby doors and woodwork, Round the doors, and skirtings, thick with dirty grime

Disgusting dirty curtains, I didn’t even want to touch them

Old dirty bed covers, no way was I touching them

Hairs on the bathroom tiles and toilet

Dirty grubby grouting on wall and floor tiles

Ceiling fans with long term dust

Kitchen cupboard falling apart horrible dirty broken wood cupboard doors

2 pieces of cardboard stuck in the smoke alarm! Would not have passed a fire test!

The place was stinking with a foul smell!

Cockroaches in the apartment and I. The foyer of the hotel

The photos on their website are definitely not what you get.

I stuck my guns and did receive a full refund for the accommodation. I also found the male manager extremely rude and offensive