- Tenerife Holidays
- Playa de Las Americas
- Ole Tropical Tenerife
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Ole Tropical Tenerife
Spain, Europe
Playa de Las Americas
This superb beach hotel is located on a quiet street, lying on the outskirts of Playa de las Americas. Playa de Troya and the town centre are to be found just 450 metres away. This hotel offers guests the ideal setting in which to enjoy a relaxing beach holiday. Links to the public transport network are to be found nearby. The international airport is situated just a 15 minutes' driving distance from the hotel. This charming hotel enjoys a modern design. The interior is elegantly designed, exuding an air of peace and serenity. The guest rooms are well equipped with modern amenities, offering comfort and convenience. The hotel features a range of excellent facilities, meeting the needs of every type of traveller.
Facilities
- 24-hour reception
- Wired Internet
- Wi-fi
- Laundry service*
- Air conditioning in public areas
- Hotel safe*
- Currency exchange facilities
- Lift access
- Sun terrace
- Gym
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,957 reviews
Excellent
50%
Very Good
29%
Average
13%
Poor
5%
Terrible
3%
Location
Cleanliness
Service
Value
Hotel needs management review
Unfortunately, our stay raised several concerns that I believe warrant attention from hotel management.
Our room door failed to lock properly for approximately 48 hours, despite reporting this to reception four times. This caused serious concerns regarding the security and safety of our room.
There were also multiple electrical sockets coming away from the walls, which raised concerns regarding electrical and potential fire safety. These issues should be investigated against the applicable Spanish electrical regulations, including Real Decreto 842/2002, and the Canary Islands requirements for tourist accommodation.
The hotel was generally poorly maintained, with dirty bedding, dirty pools and repetitive food. Some reception staff were also rude and dismissive when we raised these issues.
We also requested late checkout around 72 hours before departure, but were told we had to wait until the day itself. After waiting in reception, we were eventually told the room was required for incoming guests, despite receiving no clear explanation beforehand.
At the pool bar, we felt there was inconsistent treatment between guests, with some appearing to receive preferential treatment.
The positives were the fantastic entertainment team, excellent restaurant staff and good location.
Overall, the hotel has potential, but the maintenance, cleanliness, security and customer service require significant improvement. Given the safety concerns experienced, particularly the faulty door and electrical sockets, I believe these matters should be properly investigated rather than treated as routine feedback.
Poor entertainment
Nice clean hotel and room, not much entertainment probably 1hr every night from 9.30pm, food was ok but monotonous, 1 of entertainment staff was touchy fealy around female guests which i confronted him about his behaviour.but wouldn't go back.
Fantastic hotel, amazing staff and a wonderful week! ⭐️⭐️⭐️⭐️⭐️
We’ve just returned from a fantastic week here with my 19-year-old daughter, and choosing an adults-only hotel was definitely the best decision we made!
Our room was spacious, spotlessly clean and had the comfiest beds. The view was absolutely beautiful, overlooking both the sea and the pool, which made waking up each morning a real pleasure.
The food in the main restaurant was amazing, with a huge variety of choice and something to suit everyone. The only slight disappointment was the pool bar/snack bar, which seemed to offer mainly leftovers from breakfast and lunch, with not much else available. That said, the pool bar staff were fantastic and incredibly accommodating. Every afternoon they would happily bring drinks, fresh fruit and ice lollies around the pool, which was a lovely touch.
There was always plenty going on during the day, and the entertainment team were brilliant. A huge thank you to Diego, Tamas and Muno for all their hard work and for keeping everyone entertained.
But a very special thank you to Eric! We chatted to Eric quite a lot during our stay, and he really stood out. He works incredibly hard and goes above and beyond to make sure every guest has the best possible experience. He is friendly, helpful, approachable and always had a smile on his face. Nothing ever seemed too much trouble for him.
Eric is a real credit to the hotel and would make a fantastic full-time, permanent member of the team! We genuinely hope the management recognise just how valuable he is.
Overall, we had an absolutely wonderful holiday and made some fantastic memories. The atmosphere, facilities, food, entertainment and, most importantly, the amazing staff made our stay so enjoyable.
We would definitely recommend this hotel and would love to return! ❤️
Eric is the best
I really enjoyed my stay here at ole tropical maids always kept the room clean and tidy rooms are spacious and beds are comfortable there is plenty of entertainment during the day staff would come around with free drinks ice creams fruit one of my favourite staff members is Eric he is very friendly and happy and is very helpful we had a good chat and he was talking about his origin and his family he also mentioned he was only temporarily at ole tropical but I think he would make a great candidate to be here full time
Perfect week in the sun
Really lovely holiday in a good location! The atmosphere is great and super friendly staff
Eric was great!
Lovely food would definitely come back!
