Marylanza Suites and Spa

So …. Where do I begin. It’s so sad that I am having to write a negative review for a holiday we have been looking forward to for months. Firstly the pro’s of the hotel. Pool is lovely, food was excellent. SOME of the staff were amazing … However that’s where our positive story ends. On our arrival we walked into the room and instantly I smelt an ‘eggy perm’ smell. Brushed it off as the smell from the sink, we know the drains in Tenerife can be temperamental. That night we arrived back to our room approximately 9:00pm. As we walked up to our door we could smell that same smell seeping out of the door frame and into the corridor. The smell as we opened the door was absolutely horrific. We instantly phoned reception. Maintenance were was phoned. A few sprays of something in the air con unit and was ‘good as new’ well that didn’t last long. The smell come back over and over again. 3 days/ nights this was happening. Same thing being done, masking the deeper problem with sprays. Each time we was told we cannot move rooms as not even one room is available in the hotel. Firstly, I used to work in a hotel and from my experience hotels should ALWAYS have at least one room spare for emergency situations like this. The man on reception who was on the night shifts (glasses & dark hair) was rude and absolutely useless. He would just hold his hands up and say ‘nothing I can do, my manager works remote’. We started to smell a ‘gas’ smell along with the eggy smell. He again said, nothing he can do!! So, you seriously are going to make us stay in that room? The maintenance man came to check the room again and said he doesn’t actually know what the problem is, but all he can do is use the sprays which was highly concerning, especially as we were smelling a gas and it was making us feel dizzy. I suggested we stayed in a different hotel as long as we can of course get reimbursed. He said I can bring the receipt in but no guarantee of this! 3 days with no contact from the ‘remote’ manager. I’ve never known a manager to be so unprofessional in my entire life. As a manager, we should have been reached out to, apologised to and situation resolved. To really rub salt in the wound, one of the many maintenance guys said that there have always been problems with that room! Always been smells coming from 4 of the rooms along that row! On our 4th and final day, after a night of sleeping on the sunbeds by the pool because the smell was making us dizzy and sick, we have now been told we can finally move into one of the renovated rooms, which I imagine was available this whole time. We also moved the sofa bed out onto the balcony but even then, the smell was seeping out of the back door and with two of us on a tiny sofa bed wasn’t exactly pleasant. It’s such a shame because this ordeal has literally ruined our holiday. Sleepless nights, feeling sick and worrying in the days what we are going to have to endure at night. THIS WAS ROOM G202! Do not let them put you in this room. Feeling exhausted and disgusted that such a large hotel can treat their staff like this. And I look forward to the poor excuse of a response with them deflecting what’s happened :). Just to add onto this, as we left, same man on reception. Again no apology, no ‘how was the second room’ he didn’t even look us in the eyes. Just booked our taxi and that was that. I really just cannot get over this. How can you treat your customers in such manner? He treated us like we was crazy. We can tolerate a lot! So for us to not even be able to sleep in the room shows the severity of the smell. The smell was bad at night! I hope the manager takes his time to sleep in that room and then mabye he will find the time to finally apologise to us when he sees how disgusting and impossible it is to stay in that room.

Great hotel only let down by the poor air con. We were lucky to be in a refurbished room and air con was good enough so we were comfortable sleeping but never felt cold. There is no air con in the reception or bar areas and it can make it unpleasant to sit in these areas. The tui rep even mentioned to us that the whole system needs replacing so if they know about it I'm not sure why this isn't mentioned at the time of booking. The food was incredible and the staff extremely friendly and hard working. We found the noise around the green pool too much so chose to spend our time at the blue pool which was lovely. Never having to worry about getting a lounger was great, you can get a lounger at any time of day. The hotel is in a good location, close enough to walk into Las americas and Adeje and we also walked to the market in Los Cristianos. We would definately stay at this hotel again and would have rated as 5* had the air con been working correctly.