H10 Conquistador

This was our second stay here after leaving a 5-star review a couple of years ago. We came back because our first holiday was great, especially for my son, who is now almost 12.

The biggest difference this time was the entertainment. We were told Max and Javi left about a month ago, and they’re a real miss. This isn’t a criticism of the current team, who work hard, but Max and Javi had a brilliant way of getting the older boys together for football, gaming nights and making friends. My son made friends almost instantly last time. This year there have been no organised football games and the gaming room hasn’t been opened, so we’ve ended up spending a small fortune finding things for an older boy to do with his mum instead.

The location is excellent, the food is good, and although the rooms are looking a little tired (broken patio door handle and worn furniture), they’re what I’d expect from a 4-star hotel here. Reception staff are a little transactional.

We have still enjoyed our holiday, but the entertainment for older children was the main reason we returned, so unfortunately I can’t give it the same 5-star rating this time.

We are just back from the H10. Personally I’ve visited hotels all around the area but never this one, so we gave it a go.

I wish I hadn’t.

Check in was slick. Your suite is ready you’re in room 031. As suits go it’s a tiny one room gig with 2 wardrobes and a pull out bed.

It says it sleeps 4. I stayed in it with my 4 year old son. It’s a ‘squeeze’.

Bathroom is poor and not finished very well. Bin broken, doesn’t open. Doesn’t close. (See photo).

Shower door leaks and has done for sometime. Seal broken and doesn’t work. (See photo).

Now for the weird stuff……

We have a fridge. It’s free to use. We have a safe it’s €80 to rent for the week, yes that’s eighty euros to rent for the week. (In a suite). 80!!

Towels for the pool available from the spa. €30 deposit. €28 euros refundable when returned but only if you have your ticket. No ticket no refund. Almost everyone uses their own towel.

Spa was closed for annual checks for multiple days during our visit.

Sunbeds……..(here we go). The rules say (see photo) “reservation of sunbed’s is not allowed’. Utter nonsense. You can’t get one for love nor money. When you talk to the life guards and ask for sunbeds there are none available. I asked if we could use these ones as they have been abandoned for over 3 hours now with a pink towel across the both of them and the reply was ‘it’s busy. Sorry’. So my 4 year old and I ended up sitting on the floor until a very kind lad ‘donated’ his. Not enough beds. Not enough ‘brollys’. Frankly it’s pathetic. The life guards come and take away any ‘reservations before 9am. So what happens in everyone turns up at 8 saves 4 beds. Dad waits while everyone is still in their room or at breakfast. Couple with that the game some of the children were having in collecting the tiles that were broken from the pool. Literally dozens of them.

Children (babies) pool. Nothing wrong with it. My son (4) paddled quite happily. It is however within 10 meters of the Hotels only external smoking area. If the wind is in the right direction it stinks all day of cigarette smoke. (Why put this next to a babies pool) and the pool tables and small selection of video game machines all of which are designed for kids. It’s mindless!!!! (See video)

Back to the room. The child’s bed is a weird pull out thing. So I pulled it out and levered it up so it’s the right height. Under the bed is disgusting. (See photo). It’s not been cleaned for a while. We have also gained someone else’s sock that’s under my son’s bed. He saw it and announced ‘Daddy - I’m not sleeping in there’. I can’t blame him.

ITS VILE!!!!!!!!. (I’m not a class related sort of chap but if this is a suit and how they treat it, god knows what ‘normal’ looks like.

It’s a noisy hotel so be prepared for late nights. The evening entertainment for kids starts around 20:30. My 4 year old is normally asleep way before this so we’ve had the situation of him being woken most nights when the show starts. Friday was horrendous. It was ‘Roman Night’. Started at 21:00. Finished at midnight. It’s super loud. My lad was up twice and then I got the words every parent dreads ‘Daddy, I can’t sleep it’s to noisy’. So he was in with me until midnight when it finally stopped.

Atmosphere in and around the hotel is friendly and calm ableist there is frustration around almost everything to do with the pool. ‘No balls. No floats. No inflatables. No fun’ Couple that with no sunbed’s and it’s a real treat.

The shining light of the stay is the lady in guest relations called Ana. She’s worked so hard to make our stay better. She is a credit to this hotel and H10 as a brand.

Overall:

It’s a poor run down hotel that needs investment. Almost everything is shabby. The rooms, the showers, the pool.

The food is a positive. It’s rather good. We tried a specialist restaurant in (the Italian) it was average at best. The main ‘canteen’ is okay.

To conclude:

Tired, Old and not worth the holiday days. It’s a gross disappointment. We won’t come back.

This is NO reflection of Ana and her effort, but it’s just a poor hotel with average standards that needs significant investment and some serious improvement. How it gets 4 stars is beyond me.