- Tenerife Holidays
- Playa de Las Americas
- Gala Hotel
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Gala Hotel
Spain, Europe
Playa de Las Americas
Situated only 100 metres away from the next beach, the family-friendly hotel enjoys a wonderful setting in the renowned holiday resort of Playa de Las Américas in the southwest of Tenerife. A wide variety of restaurants, bars, shops and entertainment venues can be found in the surrounding area. The Magma Art & Congress Centre and the Las Américas Golf Course are within a short stroll. The hotel offers a fantastic pool area with two large outdoor pools and a children's pool as well as a large sun terrace with loungers and parasols. The wellness area will everyone’s favourite. The buffet restaurant serves delicious Canarian and international food. The modern rooms have all the needed amenities to spend the best and most memorable stay.
Facilities
- Garage*
- 24-hour reception
- Wired Internet
- Wi-fi
- Room service
- Laundry service
- Medical service
- Air conditioning in public areas
- Hotel safe*
- Currency exchange facilities
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good4,637 reviews
Excellent
41%
Very Good
30%
Average
16%
Poor
7%
Terrible
6%
Location
Cleanliness
Service
Value
Damp & noisy rooms
Negatives-Terrible noise pollution from nearby pubs & clubs until 5am. Our rooms 333 & 334 suffered damp bedding due to faulty air conditioning throughout our stay this also caused a musty smell and black mold was present around the unit and our room especially the bathroom-We quickly became ill. Some reception staff are quite rude and dismissive and don’t want to help resolve the issues, denying or using excuses for any issues we faced instead of trying to rectify them. The exception being Javier & Ekaterina who had good customer service & tried to help me resolve the issues I was facing even though they couldn’t. The bar staff are extremely rude and the quality of drinks and snacks is poor. We preferred a short walk to Dialprix Paradero supermarket to buy our drinks and snacks. They even have a deli for sandwiches, boxed salads & coffees Positives-the cleaning staff are fantastic and do a great job. The breakfast included with our stay was decent, and the catering staff were brilliant with my son’s coeliac and wheat allergy making sure he always had pancakes or omelette made fresh and free from contamination. The area around the hotel is quite grimy and feels unsafe. We were also warned by local shops to be cautious in this area. Overall- it wouldn’t be a hotel or area I would revisit, however a short trip to los Cristianos or Costa Adeje & you get a much nicer impression of Tenerife
Review by Amanda B West Yorkshire, United Kingdom
Amazing hotel
Just back from this hotel. We had the most amazing stay the staff were wonderful all the staff were so friendly and always made an effort to talk to us and our child and I mean ALL staff, bar, cleaners, maintenence, restaurant, receptionist! The hotel is clean and tidy, no long ques for anything, lots of food options, lots of drink options too. The entertainment and animation team was amazing, special shout out to nadir on the animation team, super kind and made our little one so confident joining in the songs and dances. We have been so sad leaving this hotel the most amazing holiday! Would 100% reccomend!
Review by faye w Greater London, United Kingdom
Family holiday
Food average hotel very clean enjoyed holiday only downside for me was the card who had to take every where with you for drinks and around pool bar and at lunch and dinner it looked like they were checking up on what you have had
Amazing family holiday
Alexandra Hotel Tenerife
I struggled to find a review that wasn’t plain and simple to read, now like all hotels I believe it’s what you make of it.
Check in at night was a breeze staff couldn’t have been more helpful and explained everything. Clear instructions to our room how everything worked. Now at nearly 11 o’clock night it was hard to take all in as we were exhausted.
Hotel room again, clean and tidy. Beds were ok but then again I believe you just can’t get comfort other than your own bed, but for somewhere to put the head down it was manageable. Air con we kept one of the cards in at all times and the room was cool for coming back into altho it wasn’t great.
The food - this was the panicking one for me as I read the food was horrible, repetitive and hardly any options and lacked service by staff. I am not sure where this review came from because this couldn’t be any further from the truth. Food had plenty of options and varied from Chinese night, Mexican night, Italian, fish, stews and one of the biggest salad bars I have seen. My child of 7 even tried some news bits and pieces. There really was something for everyone and once seated a waiter was on hand to take your drinks order.
Entertainment was also brilliant there was some either at the pool during the day water polo, water spin bouncy castle slide. At night time DJ’s, circus acts, comedy there was also access to a kids club and the reps entertained daily with a mini disco. During the week different singers played the piano and the cello before dinner. There is also options for photo shoots with the family with a on site photographer for all them matchy matchy outfits that seem to be the new phase x
1 area for improvement - all inclusive isn’t very clear there isn’t a list of what is included and what isn’t how the snack bar works etc I think this would be helpful. Some advice if in doubt just ask.
Our stay for the week has been one that won’t be forgotten . We would even come again ❤️
10/10
Had an amazing time we went for 10 days and didn’t want to go home the staff an animation team are are amazing specially Fabio will definitely be coming back
