Best Tenerife

Overall, we had a really enjoyable stay and would happily return. The hotel is clean, well maintained, and the majority of the staff work incredibly hard to make your holiday enjoyable. The adults-only rooftop terrace is definitely worth paying the extra €10. It was much quieter than the main pool and provided a far more relaxing atmosphere, making it one of the highlights of our stay. The price also includes unlimited fizzy drinks, which makes it excellent value considering the hotel charges €12 for the fizzy drinks in your room’s minibar. Our advice would be to pay for the rooftop access and stock up there instead. The food was good with plenty of choice, although it is mainly geared towards British tastes. We always found something to eat and never went hungry, but those looking for more authentic local cuisine may find the selection a little limited. One area that really needs improving is the sunbed situation. By 8:07am, there wasn’t a single sunbed available around the main pool. Almost every lounger had a towel placed on it, yet very few people were actually using them. It was frustrating to see so many beds being reserved for hours while other guests had nowhere to sit. The hotel really needs to enforce a fairer policy on reserving sunbeds, as it noticeably affected our enjoyment of the pool area. If you enjoy counting football shirts, you’ll be in heaven. There were more football kits draped over sunbeds than you’d see in most stadiums. Combined with the towel reserving from the early hours, the pool area felt less like a holiday resort and more like match day. The daytime reception team weren’t quite as welcoming as we expected. On several occasions, when we asked for directions or information, we were simply pointed in the general direction rather than being given a proper explanation or friendly assistance, which made the service feel quite dismissive. During our stay, the daytime reception team (who were all female during our visits) consistently provided this level of service. In contrast, the night reception team (who were all male during our stay) were excellent—friendly, approachable, knowledgeable and always happy to answer questions properly. The difference in customer service between the two teams was very noticeable. If you’re hiring a car, be aware that parking is available but costs €12 per day. We can’t comment on the entertainment because we were never at the hotel while it was taking place, so it wouldn’t be fair for us to judge it. Despite the few issues mentioned, we had a lovely holiday and genuinely enjoyed our stay. The hotel has a lot going for it, and with a better system for managing sunbeds and a more welcoming daytime reception team, it would provide an even better experience for guests. We would happily return in the future.

Return visit after a 3 years and was lovely to see that there had been refurbishments and a few familiar faces. Excellent location especially if you have mobility issues reasonably flat area.