Hollywood Mirage

Just back from a week in this resort. Was extremely disappointed travelled as 3 families 11 people in total across 3 apartments. The ac didn't work in any apartment. We all rang and also went to reception to be told we would be added to the list. The maintenance was a no show so we then again had to ring and ask for fans to which they gave 3 between us all. Full week of zero sleep and no responsibility taken from the hotel. It is false advertising saying they have ac when they clearly don't. The apartments were clean and spacious but house keeping is only once a week changing of towels is not great if you ring in between you will need to go to reception. We had the breakfast each day and this was good lots of options. Location wise yes at the top of the hill but taxis are cheap and plentiful so its extremely easy to get around. The pools were clean and we managed to get a sun lounger at the 2nd pool. People do que early for the main pool. Overall we enjoyed tenerife but wouldn't return to this hotel purely based on the no ac and the lack of care when we asked to have it fixed.

My wife and I stayed here for 6 nights in August, The room was great, it had everything, even an ironing board, big balcony and view of the pool area, the Clark Gable block i believe. Would we stay here again? The answer is no. And these are our reasons: The hotel is miles from the beach and on a ridiculously steep incline. Had to get taxis back every day from the beach, Also, for some unbelievable reason, the manager of the hotel allows the people staying here to queue up from 7am to get into the pool which opens at 9am. Once these "guests" have the gate opened they race down and throw up to 8 towels on the pool loungers, some even took 9 loungers, then swaned off to their rooms or wherever, within 3 minutes every pool lounger was taken, empty, but taken by leaving their towels on them. Absolutely ridiculous behaviour. And allowed by manager. The entertainment at the pool at night was terrible, they must be volunteering because it was so bad, and so loud.

The reviews on this hotel made it seem a lot worse although my experience wasn't the best. I came here around nearly the end of July for a week. When we first came into our room. It wasn't that bad at first, it kind of felt like I was in a hospital but I didn't really mind. I saw white stains on a chair and that disgusted me. Later on in the day I realized that little tiny looking ants were crawling on my phone. I told my sisters and they thought I was joking. Later on we looked at the counter and LOADS of those tiny bugs were on the counter crawling around. I got freaked out as some were also crawling on me and I quickly sprayed them with the roach spray that comes with the room. We sprayed the whole counter and we didn't see them again thankfully.
The shower is easy to use. Although sometimes while I'm showering, baby roaches come out from some where. The amount of baby roaches I had to kill, to the point where I felt guilty.. The sink is right in front of the toilet and it makes the bathroom tight in space. I put a chair in front of the door every night before going to sleep because I've heard the amount of robberies this hotel had. The breakfast is crowded, I was barely able to find a table. People bumped into me quite frequently too. The pool isn't bad but please don't go into it if you have a light colored swim suit because it absolutely destroys it, I don't know what it is but it dyes your swim suit yellow.. My favorite 2 swimsuits were destroyed and I was very upset. Not to mention the security, they don't give you bands for your wrist so anybody could literally do anything. Not to mention the lack of security cameras. I don't even think I saw a single one anywhere and if there is one, it must be in the most useless place. Do I recommend this hotel? I'm not sure.