Coral Los Alisios

We checked into the hotel and were given our key wristbands and a map of where to go. The lift was out of order (we were staying on the fourth floor) but there was a sign saying to use the staff lift which was very small and run down. It was very hot with no ventilation.

On arrival to our room we discovered hairs everywhere like it hadn’t been swept for days. There were cracks in the walls and parts of skirting board hanging off. One of the plug sockets in the kitchen area was hanging off the wall so we didn’t dare use it. There was insufficient equipment and utensils for a self catering room.

The poolside bar shuts at 11.00pm so if you have a late check in there is nowhere to get water or snacks from therefore you would have to leave the hotel to find an open supermarket or bar which wouldn’t always be ideal.

A couple of days into our holiday we were still using the staff lift and it broke down with four of us trapped in it for 45 minutes! We pressed the alarm button and got put through to a call centre to people with very little English. Other guests had to raise the alarm to reception as they were clueless! It was an extremely hot day so the lift was unbearable. There is no ventilation whatsoever. When we finally got out of the lift we were pretty much told by staff that it was our own fault as there were four of us in there and there was too much weight, even though there is a sign saying maximum four people. One of the four trapped is pregnant!

We didn’t see anyone trying to fix the guest lift throughout our stay so were expected to carry on using the staff lift but none of us felt comfortable enough to do so therefore had to walk up to the fourth floor numerous times a day!

There were cracked tiles in and around the pool and the poolside was filthy and slippy. During the week we only saw it being cleaned once and that was only after an elderly lady had slipped over and had to be rushed to hospital by ambulance with an injured back. When the staff were cleaning the poolside with a jet wash you could see the dirty water flowing back into the pool.

Towards the end of the week the sun loungers and umbrellas weren’t even put out around the pool they were just stacked up in piles here, there and everywhere so you were made to move them yourselves.

There was a constant strong smell of cannabis around the pool area.

There was hardly any entertainment even though there was a sign with a schedule by the poolside. The music around the pool was very repetitive and the songs were only half played for some reason.

On one occasion we ran out of toilet paper in our room so went to reception to ask for a roll. I was spoken to very rudely and told that I needed to find a cleaner. Eventually they gave me one but she wasn’t very happy about it!

We asked twice throughout the week if we could keep a room on for the final day between 3 families as we weren’t getting collected until a lot later after the checkout time. We were told it shouldn’t be a problem but to come back on our final morning which we did but were told that there were no rooms available and that if we wanted a shower we would need to book a time slot.

You are given 30 minutes per family (which isn’t much time for bigger families). We arrived 5 minutes before our time slot and when we asked to borrow towels we were told to come back at the exact time. When we went back for towels there was a queue at reception so was late going in for a shower. The floor in the shower was filthy so make sure you keep your slip flops on. There was no extractor fan meaning the shower room was very hot so by the time you are dressed you felt like you needed another shower!

If we hadn’t of met up with other families we would have asked to have change hotels.

We did speak to a man on reception (Jesus) about our concerns throughout the week and he wrote them down in a book however nobody from the hotel or Jet2 came to speak to us.

The hotel is very run down…it was probably nice in the 80’s!

I’m really not sure how this hotel got a 3 star plus rating with Jet2. I dread to think what the lower rated hotels are like.

We holidayed here with our 2 boys age 8 and 6. Lovely salt water pool, felt very safe and has everything you need for a fun family trip. I thought the accommodation was exceptional value for money - large apartments, cleaned daily, kitchen had everything you need to cook basic meals for the kids - pasta on the hob etc. We did this a couple of times and picked up some breakfasts from the local supermarket nearby with a nice bakery. We didn’t eat at the hotel, no need to, surrounded by loads of restaurants within 5/10 mins (recommend Italian trattoria) or 15/20 if you head to the beach. Taxi to the beach 5eur, well worth it if you don’t want to climb the hill back! We would recommend and return for a family friendly holiday.