- Tenerife Holidays
- Los Cristianos
- Arona Gran Hotel
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Arona Gran Hotel
Spain, Europe
Los Cristianos
Surrounded by a lush vegetation, offering a real paradise retreat, this fantastic resort enjoys an idyllic location on the banks of Los Cristianos bay, overlooking the old fishing port and La Gomera Island. Shopping venues are located roughly 500 m from the hotel and public transport departs from a stop that lies just 600 m away. Guests may spend the day on the beach, practicing some water sports, or soak up the sun at one of the three swimming pools, while sipping a refreshing drink or a delicious cocktail from the pool bar. Before preparing for dinner, travellers may want to relax in their comfortable rooms, while watching the TV or enjoying a stunning lateral or front sea view. Guests may not leave the resort without visiting the wellness area and try some of the treatments on offer such as a relaxing massage or body wraps. Other facilities include a piano bar, a varied entertainment programme and a fantastic sauna where visitors may enjoy some relaxing moments.
Facilities
- Spa centre*
- Hairdressing salon
- Spa treatments
- Massage*
- Solarium
- Turkish bath (hamam)
- Steam bath
- Sauna*
- TV lounge
- Parasols
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent6,670 reviews
Excellent
62%
Very Good
25%
Average
8%
Poor
3%
Terrible
2%
Location
Cleanliness
Service
Value
Excellent hotel
Lovely Hotel. I had actually booked to go to the Hotel Vulcano as I had been to the Arona Gran twice already this year. However at the last minute received an email from the Vulcano to say the buffet even meal was not available. I therefore changed to Arona Gran and very happy I did. As always the staff are very nice and helpful. The food is excellent and the hotel is kept to a very high standard. The evening entainment is good and some of the support acts are just as good as the main acts I have no problem in recommended this hotel
Review by YnaffiT Derby, United Kingdom
An enjoyable return visit but some room for improvement.
We found that the reception staff were not particularly welcoming when we arrived. Unlike other hotels we have visited we did not get to know the management staff. The room was clean but the bathroom needed updating. There was water all over the floor after every shower. We always like to have a sea view and did so again on this occasion, but this option was particularly expensive in our view at around £400 extra. Pool area was very pleasant and we enjoyed swimming and chilling. Pool cues were not properly maintained, with no chalk. Darts disappeared after a few days. Generally the food was excellent. This was our third stay. We enjoyed starting the day with a glass of cava and of fresh orange juice. There were plenty of options for breakfast, including continental and cooked as well as a range of fruit, including amazing bananas. Evening meal starters were impressive throughout the stay especially on gala nights. Good choice of mains. Desserts were delicious. Cheeses often looked unappetising, stuck together and wet. We only saw 3 acts in the evening entertainment. The support acts were generally pleasant to listen to. The Queen and Beatles tributes were pretty ordinary. The vocals were weak for the Queen songs, and you don’t sound like the Beatles just by putting on silly wigs. The Rock Travellers were however excellent and the female lead vocalist was very strong including on Queen songs. Umbrellas by pool needed some repair. Very enjoyable and informative excursion to the North West. We enjoyed walking to Las Americas although enjoyment was somewhat spoilt by the huge number of scooters being ridden along the sea front.
Wonderful hotel
I have stayed at the Arona's sister hotel the Vulcano but this was my first time at the Arona and I was not disappointed. All the reasons that I chose it for lived up to my expectations and more. I could not find fault with anything. The food, entertainment, pools and the eating areas outside were wonderful. You are right on the sea front so lovely outlook too. All the staff were friendly and helpful from reception, the entertainment team and housekeeping . I enjoyed every minute and will definitely be back.
Good hotel poor food.
Lovely hotel, staff friendly cleanliness good, rooms very good. Facilities very good the only thing i found not so good was the food! At best 3star who are these people who rate it' I eat out most of the time. Would I come back 🤔 No only because of the poor food.
Review by terenced844 Manchester, United Kingdom
Birthday stay
Check in was easy . Shopie was lovely
We have stayed at the hotel many times for September sun before the winter in the UK . We always stay on the up terrace . And standards have dropped considerably again .
The new concierge’s do not greet you upon arrival they didn’t even say hello . They were rude and just sit all day by the bar on the phone. I never say one of them walk round the terrace for the seven days of our stay . We couldn’t even tell you their names as they didn’t introduce themselves at all .
No customer interaction at all . Very rude and unprofessional and down right lazy and miserable.
Anthony was absolutely great but lacked a spark which seemed strange from other visits .
, We really Narrisa & Beatrice along with every other quest they are professional friendly and excellent at their jobs they walk around the UP talking to quests old & new . Always having a laugh and a chat. Hurry back lady’s the Up is going down hill fast without you. But look after your new babies and family first .
The pool men are lazy they sit hiding all day on their phones or smoking down the side of the hotel . Never enough towels out on the beds . They just put them on the nearest beds to the bar area . I hope a quest never gets into trouble in the pool they never even go to the pools .
One day there were no extra towels at all. , the terrace was a mess with glasses dirty plates and food items left all over the place all day.
Now the UP food lunch it’s reverted back to a couple of years ago very poor no nice hot food items again same dishes more or less every day bland and tasteless . Trying to be too fancy and it’s not working. The food needs a revamp.
The staff in the bar are great especially Sabrina , juan they work hard and are friendly welcoming and excellent at their jobs .
Furniture is looking shabby and dirty and umbrellas are mostly broken and really dirty . Standards are slipping every year which is such a shame when it’s expensive you don’t mind paying extra for some luxuries. At the moment the up are not providing these luxuries. No luxury at all.
Main restaurant is still good with lots of choice .
Entertainment is still very poor when will the hotel address the problem??? When customers complain time & again . ???
We fell in love with this hotel from our first visit this being around our 9th visit we have fallen out of love with the hotel which is such a shame . Standards have just dropped massively.
Review by Gaylesimon Bromsgrove, United Kingdom
