Grand Muthu Golf Plaza Hotel

​If you plan on staying here, I strongly recommend paying extra for the MAGMA upgrade, as it grants access to exclusive areas that improve the experience. For the price point, we weren't expecting over-the-top luxury, but there are several operational areas that need attention.

​Dining & Cuisine: The all-inclusive food quality was quite disappointing. Variety was lacking, overall quality was low, and some desserts tasted off or suffered from cross-contamination.

​Staff & Service: As hospitality professionals ourselves, we fully empathized with the staff. They appeared visibly overworked and we saw the same team working morning, noon, and night in occasions.

Check-in was lacking, as no information was provided about hotel amenities, though we remained understanding given trainees were working at reception.

​MAGMA Service & Spa: MAGMA includes access to the VIP zone and the spa. The private area with a small pool and Balinese beds was by far the best part of our stay (especially on our second day when we had it all to ourselves). However, keep in mind: ​The spa is closed on Mondays (which is not clearly stated on their website). ​The spa facilities are modest (Turkish bath, sauna, cold plunge, and a main pool with jets). We noticed the water in the cold plunge pool looked a bit dirty.

​Parking: On-site parking costs €10/night, even for MAGMA guests. However, street parking in the surrounding area is fairly easy to find for free.

​Overall, it is an acceptable option if your expectations are modest, but the food and onboarding experience need work to match true 5-star standards.

We (my wife and me) spent two split weeks at the Muthu Grand Plasa on a self-catering basis. One in a two-bedroom apartment and the other in a smaller studio apartment. Both needed an upgrade. The kitchen in both was not fit for a self-catering holiday with a two-ring hop in both and lacking in utensils and other broken making life difficult when preparing any meal. We were charged a total of 110 euro for utilities for the two weeks stay. Assuming a 60% occupancy that is over 3,600 euros. My three-bedroom semi in the UK servicing all seven room spaces and a garden does not cost me £3000 for the whole year. How can the utilities charge be justified? I appreciate the need for a charge to be made for the utilities used, but 40 euros for one week in a small studio apartment with not that much time spent in it is frankly a rip off! The cleaning staff did service the apartments every day, but the public areas of the resort are not clean. If you are same sex group on a budget and have got a good ‘cheep’ deal this resort is fine, however if you are growing family that have saved and spent for a stay at the Muthu Grand Plaza beware as it is not the five-star hotel it claims to be. We shall not be returning!

This was my second visit to Grand Muthu Golf Plaza Hotel and Spa this year. I loved it so much the first time, I had to go back. The hotel is beautiful, spotlessly clean, and the staff are wonderful. I went all inclusive both times, and really enjoyed the food and drinks. I had a fabulous large one bedroom apartment over looking the pool and sea with gorgeous views. It was so big, I kept getting lost in it, even during my second visit. The staff are so nice, from the hotel general manager to the ladies collecting trash. I had the pleasure to meet the hotel general manager the first time I was there. It is obvious that he really cares about his guests, and loves his hotel. Thanks to Christian, the assistant manager who is always there for whatever I may want. The reception staff is so nice, and always says hello when I walk by. I really love the glass of Cava and truffles they give at check in, such a nice welcome. The restaurant and bar staff are excellent. They work hard, and are very happy to serve you. The liquor is local brands in all inclusive, but it is good. They have all types of mixers available for self serve at the pool bar, so you can pretty much make any drink that you want. I googled some drink recipes, and made some fantastic tasting drinks. At the pool bar, they have self serve beer, so no waiting for a cold beer on a hot day. The cleaning and maintenance staff are very nice. They made sure that I had everything I needed and always cheerfully gave me anything extra that I asked for. The pool is large, gorgeous, very clean, and pool towels big and cozy. In the rooms, beds are very comfortable, internet works great, and there is always plenty of hot water in the shower. The spa is wonderful, massages excellent, and I really love the pool/spa with all the water jets. Spa staff are also very nice. I will definitely be back!