Riu Palace Tenerife

Gorgeous hotel in a beautiful location with direct access to Playa Del Duque Norte beach. All the staff at the hotel are hardworking and friendly. My husband uses a mobility scooter and he had no problems with access around the hotel. We never waited long for a lift and there are many ramps. We were in a partial sea view room no 515, large room with settee and large balcony, lovely view of the sea and towards Porto Colon harbour and Playa De Las Americas. The restaurant were very accommodating for my husband. They had reserved tables near to buffet. The waiting staff were all so friendly and helpful. We found the food was fabulous. So much choice and always hot. They catered for all tastes, Continental breakfast, full English, cold meats, cheese, salmon, pancakes, churros, pastries, cereals, granola, porridge, breads, jams, Nutella, peanut butter, yogurt, nuts, fresh fruit. Juices, smoothies, Cava. Coffee and tea are brought to the table. Evening meals again so much choice. meats, salad, vegetables, pasta, pizza, fish, sushi, even caviar, I am a fussy vegetarian and always found many choices. Deserts all gorgeous, cakes, selection of ice creams, cheeses, nuts, fruit. We found the entertainment pretty good. The shows were held on the top floor with a gorgeous view. The bar staff were attentive. I found the drink prices quite comparative to local bars.
The only negative would be the reserving of sunbeds by many selfish people who don’t use them for hours on end. The hotel needs to enforce the rule of no reserving allowed. Many times we had to look for a pair of sunbeds. Many unoccupied but covered in towels. So frustrating! This end of Costa Adeje is a lot quieter than further up the coast with a handful of bars, restaurant’s and shops within a few minutes walk. The more livelier area is about a 20-25 minute walk. We hope to return to this hotel in the future.

We have just returned from the most wonderful stay at Riu Palace Tenerife and it truly deserves every one of its five stars.

The food alone would justify a return visit. Every meal was exceptional - high quality, beautifully presented, constantly replenished and offering a huge choice. Breakfast was fantastic, with every type of breakfast imaginable. All ingredients were fresh and premium and nothing ever ran out.

One of life’s true joys was sitting on the terrace, sipping cold white wine and enjoying a perfectly cooked seafood risotto while overlooking the ocean, looked after by dedicated and genuinely friendly staff.

We also loved the Greek restaurant, where we seared our own steak at the table - such a fun and memorable experience. The Krystal Restaurant was another highlight, with thoughtful wine pairing and incredible service. A special mention goes to Jame, who made us feel so welcome and truly special throughout the evening.

Our room was luxurious and scrupulously clean. The his‑and‑her sinks, generous space and the comfiest bed we’ve ever slept on made it feel like a real retreat. Returning from dinner to find the bedside lights on and the sheets turned back was a lovely touch that made the stay feel even more indulgent.

The pools were spotless and beautifully maintained and the gardens were clearly cared for with ongoing attention to detail. The adults‑only pool was a peaceful addition. There were plenty of sun loungers, although many guests did reserve them early and leave towels on them all day, which wasn’t monitored by staff. Still, reclining on a lounger with a glass of sangria and delicious bar snacks was one of the highlights of our holiday.

Staff worked incredibly hard in all areas: cleaning, tidying, replenishing - and always greeted us with a friendly “olé” as we passed. Their warmth and professionalism were evident everywhere. The gym had everything we needed, although the lack of air conditioning made longer workouts difficult; stepping outside and feeling the cool air was quite a contrast. It’s the only small improvement we could suggest, as I do like to work out on holiday to balance all the delicious food.

The surrounding area is lovely, with a short walk to a shopping centre, supermarkets and charming tavernas lit with twinkling fairy lights at night. The promenade was perfect for a nightly stroll, and many guests enjoyed running along it each morning.

The manager was visible around the resort, greeting guests, which was reassuring and showed real pride in the hotel. Reception staff were knowledgeable and impressively switched between Spanish, German, Dutch and English with ease.

Entertainment was a nightly event, with soloists and duets providing a relaxed atmosphere. A special mention goes to Comical Symfunny, who made us laugh and cry with their incredible vocal talents - their rendition of Time to Say Goodbye was unforgettable.

Thank you to all the hardworking and professional staff who made this holiday so perfect for our family. We would love to return.