Riu Palace Tenerife

Great location- lovely hotel in general. Costa Adeje is lovely resort and especially enjoyed walking along promenade to La Caleta. The staff really make this hotel and are truly excellent. It was my husbands 60th birthday while we were there and staff made great effort with specially set table . I ordered a birthday cake which was lovely. Special mention to Eva, Effrain, also Valerian, Joshua and Pilar on reception. Food was plentiful, lots of choice. We loved the Spanish restaurant although were only able to book one night. We weren’t interested in the gourmet one. Plenty of sunbeds , get down early to be able to book 4 beds together. As usual , some people hogged beds that were hardly used all day. Entertainment was ok- felt that the entertainers had to really work to get audience engagement and also finished early. Having previously been at Riu Gran Canaria last year I think we were spoiled there with the entertainment which was very good and expected entertainment to be the same or similar. My one complaint with the hotel was that both our room and my son’s room were affected by cockroaches on several nights . We reported these on every occasion and were assured that housekeeping were dealing with them. I didn’t think this was a good enough response from what was supposedly a five star hotel. Eventually it culminated in us both being offered a change of room which we accepted. It’s the first time we’ve ever had to move rooms on holiday and it was disruptive. We were given a complimentary bottle of cava as compensation. Overall, we had a lovely holiday but I’m not sure I’d return in a hurry ( probably because of the cockroaches). For this reason I’ve not given 5 star review.

Hotel is beautiful, a really lovely relaxing holiday had by all 4 of us *Rooms Spacious, cleaned everyday, cleaners are fabulous, tea coffee making facilities, iron and ironing board in the wardrobe as well as a safe, Mini bar is chargeable and they come around and restock if you’ve had anything! Hair dryer isn’t much cop, so I’d suggest bringing your own, showers are exceptionally powerful - we were on the ground floor, my only gripe was cockroaches, cleaners swiftly sorted this and sprayed the whole room, but as a result it meant we couldn’t open the balcony doors all holiday. But I don’t go on holiday to sit in the room I just don’t want to see the ugly things in my room. If you can get a higher floor I’d recommend. *Pools Are all beautiful, and a perfect temperature, they tend to have a relaxing swimming pool on one side and anyone with children and inflatables on the other side, the adults only infinity pool is also a lovely spot but on the cooler side than the other pools but it was that hot you didn’t mind! Towels are fresh and clean everyday so you can just go and get new towels each day! The only thing missing at the pool is some music - especially in the afternoons *Food Bar snacks - you have plenty of options, sharing plates are great, prices are reasonable! Never had something we didn’t enjoy. Bar staff - Amazing, lovely people, hard workers, you can have food delivered to your sun Lounger and they keep on top of clearing away glasses and plates - excellent service Breakfast & Evening meal - you will not be disappointed there is something for everyone, you will not go hungry, even if you are fussy there is always chips, grilled chicken and gravy you can always put meals together - the pizza’s are excellent, cheese selections fruits everything you could want - breakfast is excellent they have litterally everything - just the sausages are not good old fashioned pork sausages but thats the same everywhere! Entertainment Improved as the week went on, first night we saw a crazy Freddie mercury impersonator he was good but it was a tough crowd, then the duo duet was brilliant, the bands were great also, highlight was the Riu party on Friday night - what a vibe that was, bus collects you and takes you to Riu party and it was rocking - I raved like a teenager again! We were trying to think of things that might improve this hotel and all we could come up with was music around the pool, a place to watch sports.

Would I go back - absolutely One of my new favourite holidays

Thanks Riu for another excellent Holiday - you never let us down - the whole team deserves credit, please keep hold of the amazing staff you have because they work so hard and they do so with a smile on their faces!

We stayed as two adults and two teenagers for a short Four night break, and overall the hotel was almost faultless.

From check-in, everything was incredibly smooth. We arrived earlier than the official check-in time and, although we had two rooms booked, the hotel kindly allowed us to have one room ready a little sooner, which was really helpful.

The food was very good. I wouldn’t say it was five-star dining, but there was a good choice and everything we had was enjoyable. One of the things we particularly loved was that there were no sunbed wars! You were guaranteed a sunbed every day, which made such a nice change and meant we could properly relax. The hotel was clean throughout and, above all, the staff were absolutely amazing for the majority of our stay.

I would definitely return.

The only reason I say almost faultless is because our experience on checkout day was very disappointing and completely different from the rest of our stay.

Before travelling, I had explained that we would need a late checkout because of an invisible disability. I was told this could be guaranteed for an additional charge of €20 per hour, which we were more than happy to pay. However, when it came to the last day, a member of staff called Pilar was extremely evasive, difficult and, unfortunately, quite rude. I was essentially told that she had not been informed about the previous arrangement, despite this having been discussed beforehand.

Eventually, we were moved to another room with a single bed and single shower, which was absolutely fine and we were grateful to have somewhere to stay until later. It was really the way we were spoken to and treated that was upsetting. After being made to feel so welcome throughout the stay, it was disappointing to feel as though, on the final day, we suddenly became an inconvenience.

Even ordering drinks became unnecessarily difficult because we no longer had our original room number to provide. We did manage to order them, but then I felt uncomfortable being followed towards reception to make payment, rather than simply being treated in the same way as we had been throughout the rest of our stay.

It really was a shame, because the rest of the holiday was fantastic and I would happily come back. I just hope the hotel can look into the way guests are treated on checkout day, particularly when additional needs have been discussed and agreed in advance.

Overall, a lovely hotel, fantastic staff, great facilities and a really enjoyable stay. We would definitely return and make sure our flight times were better on the way home so we didn’t have the same check out issues