Labranda Bahia Fanabe and Villas

I do not normally write reviews at all, but after my experience at this hotel I feel I have no choice but to warn others NOT to come here. This has been the worst holiday of my life, purely because of the hotel.

We had a massive incident with the security staff. It ruined our entire holiday and scared us so much that all of us had to sleep in the same room and were scared to come out. An older Spanish man, who was the security staff working on one of our very first nights, had uncontrollable and abusive behaviour towards us all. We are a Scottish family travelling with younger children, including an autistic child. There was a dj playing music by the bar for evening entertainment. When that finished, we put our own music on. All of the staff were okay with this until the security guard arrived and immediately demanded I turned off the music. I turned it off instantly with no issue and no debate. After I turned it off, I proceeded to ask him politely if I could play the music quietly, only enough for our family to hear, and he said point blank no. We continued our night, chatting, laughing and socialising with multiple other families and guests. The security guard, out of nowhere, came running over after a period of time had passed, and started aggressively and loudly saying “is there a problem? What is your problem? Is something funny?”. Bare in mind, he is speaking to a 42 year old with her children aged 23,24 17,16 and an autistic 13 year old. We responded with “no one has a problem” and everyone was confused on why he had asked this. He was extremely rude, which my little sister who has only just turned 16, still classed as a child in this hotel, said to us at the table that he was being cheeky for no reason. He heard this and proceeded to shout Spanish cuss words at her and told her to shut the … up. Instantly we were frightened and told him she was 16, he told us he didn’t care. He continued shouting and swearing at us in both English and Spanish which resulted in him aggressively challenging our 17 year old to a fight. The hotel staff who were working were unable to keep this man under control or remove him from the situation to protect us. He was following us, going in one room and coming out of another, trying to get closer to us and intimidate us, continuing to shout abuse. It was unbelievable. Everyone was crying and petrified. I have never witnessed such a horrible incident in my life. So many families witnessed this and got involved. Everyone was so scared and frightened. Due to this incident, the hotel fired the security officer but could not offer us anything else. We wanted to leave immediately and get on a flight home but we were refused a refund. instead they gave us a bottle of free champagne and promised a late check out on our departure day. However, on the departure day we got kicked out of our room at check out hour and had to transport all of our belongings from one room to another which was up two flights of stairs with no lift. An absolute joke.

We paid for two standard rooms and one suite. There was a big price difference yet the rooms were all identical. They did not look like the photos. The rooms were dirty. Housekeeping came round once throughout our entire stay. You had to constantly keep going to reception for clean towels. The air con was broken and two rooms were blowing hot air the entire time we were there. The phones in the room were broken, all 3 of them. We were all inclusive and yet we had to pay for the cups to put our free drinks in! We had a kitchen to make food but every single cupboard was empty, no cutlery, no pots and pans, no plates or bowls.

The food at all inclusive was not impressive, although the breakfast was fine. When sitting inside you can’t even hear the people sitting next to you as the kitchen staff slam all the plates, cutlery and glasses nearby to the point it constantly sounds like multiple things are being smashed.

Nearly every staff member we interacted with was rude or met us with a bad attitude.

I had watched video reviews of this hotel on tik tok, all negative. I wish I had listened to them. I had also heard online about break ins at this hotel. This never happened to us but when interacting with another family they told us they had had a break in and how all their underwear had been taken from their suitcase and displayed across the entire bed.

I cannot stress enough, there are so many nice hotels here. Do not make the same mistake by choosing this one.

Stayed here with my husband and our 2 sons (10 and 15) for 6 nights. Hotel itself is lovely, very well maintained, rooms very clean and in a good shape. I would definitely recommend this hotel for people who want to chill in a quiet place for few days - atmosphere is very relaxing. There's 2 pool areas, one at the reception and one more at the back of the resort- this area is more for adults (the pools are deeper than at the front), there's also some sort of entertainment happening there during the day. The pool at the reception is very quiet- could use a bit of music during the day. Food was very good but if your kids are as fussy eaters as mine, would not recommend all-inclusive option - one of my boys was pretty much living on chips for the week (luckily there's lots of restaurants near by). All-inclusive option in this hotel is to be honest one of the worst I've seen so far - very, very limited options. You're allowed only one type of cocktail a day (whatever is on the special), if you want a different one you have pay for it. Snack bar was also very limited. The best thing about this hotel was location - literally minutes from everything - shopping centers, bars, restaurants, beach. Location spot on! Staff was lovely and helpful, except lifeguards - wouldn't allow kids to play ball in the pools which i found very odd. Pools were lovely and clean and to be honest the warmest I've been to so far. One thing that was really annoying was our room allocation - we were at the very end of the resort so had a good few minutes walk to the reception - the only positive of that was no loud noises at nighttime. Overall it's a nice hotel but definitely not for kids.

Disappointing second stay after such a wonderful first visit This was our second visit to Bahia Fañabé Villas. My first stay was in November when I brought my mum to celebrate her 60th birthday, and we had such a lovely experience. The staff couldn't do enough for us, and they even left a bottle of wine in our room and wished my mum a happy birthday, which was such a thoughtful touch. We enjoyed it so much that I booked another stay for my daughter's 16th birthday. Unfortunately, this visit was a completely different experience. My daughter has autism, and the area of the resort where our room was located had a strong sewage smell. It was overwhelming for her and made it difficult for her to relax and enjoy the holiday. To make matters worse, my older daughter became seriously ill with what appeared to be food poisoning after eating chicken on our first night. She was violently sick for 24 hours, meaning she spent most of our three-night break ill, which completely ruined the day of her sister's actual birthday. Our room also had several maintenance issues. The air conditioning, TV and telephone didn't work throughout our stay. On the day my daughter was ill, she wanted to lie in a cool bath to help her feel better, but there was no bath plug. I asked at reception and was told a maid would bring one, so we waited in the apartment all day, but nobody came. When I returned to reception and explained the situation again, I was initially told there were no plugs available. After explaining why we needed one, someone eventually brought one over about 20 minutes later. Housekeeping was also disappointing. Our room wasn't cleaned during our stay, the sandy floor was never swept, we didn't receive fresh towels, and we even ran out of toilet roll, which seemed surprisingly difficult to replace. I do want to give a special mention to the lovely lady who welcomes guests in the restaurant. She was always so warm, friendly and welcoming, and she was one of the highlights of our stay. It's such a shame because our first visit was so memorable, and that's exactly why we chose to return. Sadly, this stay fell well below the standard we experienced before, and it really spoiled what should have been a special birthday celebration for my daughter.